Klaviyo
Director, Product Design
Job Description
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
About the team:
At Klaviyo, our UX Design Team is a multidisciplinary group of Product Designers, Researchers, Content Strategists, and Design Systems specialists. We take a deeply collaborative and human-centered approach to building powerful, data-driven tools that help our customers grow their businesses.
Our design philosophy is grounded in clarity, empathy, and utility—and we’re proud of the way we transform complex data and machine learning outputs into intuitive, actionable experiences for users. You will be working globally with a team currently based across the US from the East to West Coasts. Please note that this is a hybrid role located in our Boston office that requires 3 days/week onsite. Fully remote candidates will not be considered at this time.
About the role:
The Director of Design is a catalyst for product innovation, customer value, and business growth. This role is ideal for a design leader who operates at the intersection of user experience, data, and product strategy. Balancing strategic thinking with hands-on design work, you will guide your team through every stage of the design process. In this role, you will actively participate in the design process, contributing directly to projects when needed and leading by example in both your design work and strategic thinking. You will collaborate closely with Product, Engineering, and Marketing teams to identify opportunities and deliver impactful design solutions that support key business metrics. Ensuring alignment and clarity between design and other teams will be crucial. You will also provide guidance and support to your team, helping them navigate complex and ambiguous challenges while fostering a culture of continuous learning and development.
How you’ll have an impact:
- Build, mentor, and scale a high-performing, inclusive team of product designers and design leaders across multiple product areas.
- Lead strategic initiatives across discovery, ideation, and delivery—ensuring we craft solutions that are both technically feasible and deeply human.
- Act as a key design partner to Product and Engineering leadership, advocating for the user and helping to translate business strategy into elegant design execution.
- Champion cross-functional alignment by ensuring that insights, frameworks, and best practices developed in one part of the product can scale and influence the broader experience.
- Drive a culture of continuous improvement through design reviews, mentorship, and thoughtful feedback—ensuring high standards in usability, accessibility, and visual craft.
What you’ll need:
- 10+ years of experience designing user-facing digital products, ideally at scale.
- 5+ years in a design leadership role, with experience managing managers and senior ICs.
- A track record of building and leading diverse, high-performing teams through periods of growth and change.
- Strong design sensibilities and the ability to dive into ambiguity to bring clarity and direction.
- Experience working on complex product ecosystems and collaborating across multiple domains (Product, Engineering, Data, etc.).
- User-focused mindset, driven by data and research to identify and solve real member problems.
- Proven track record of fostering a culture of experimentation, innovation, and continuous learning.
- Excellent leadership and communication skills to align cross-functional teams.
- Comfortable with ambiguity, risk, and change.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
