Client Delivery Associate

Job Description

At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.

Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals — and we’re building the data- and mission-driven team that will reinforce our role for decades to come.

The Client Delivery Associate is responsible for leading external clients through the initial implementation and annual change management process for our Centralized Application Service (CAS) suite of solutions. This role maintains a relentless focus on customer satisfaction, ensuring they have a positive, value-added experience in every interaction. 

Responsibilities: 

• Consultatively work with clients to define and document requirements for their CAS launches. 

• Collaborate with internal and external stakeholders to create a schedule for CAS launches each cycle. 

• Use the CAS “AppBuilder” interface to configure the CAS system to meet client requirements for each CAS launch. 

• Drive the successful completion of backend configurations, end user configurations, and testing required for each CAS launch. 

• Effectively manage verbal and written communications with clients, internal and external stakeholders surrounding the launch of a CAS cycle. 

• Ensure a successful, on time, on scope launch for every client’s CAS, every cycle. 

• Explain new product features to clients to help drive platform adoption. 

• Help client’s understanding existing product features and collaborate with them on how to use the platform to meet their strategic goals. 

• Build strong relationships with client team members, work successfully under pressure, maintain positive attitude, and meet client project deadlines in an efficient and professional manner. 
• Perform some on-site client work, including the ability to travel. 

Position Requirements:  

• Bachelor’s degree strongly preferred. 

• 2+ years of Technical and/or Project Management, Account Management or other successful client facing experience. 

• Exceptional collaborative abilities.  

• Organized and detail-oriented with the ability to successfully prioritize multiple responsibilities for multiple projects, with effective and timely follow-up. 

• Able to set customer expectations, communicate internally to ensure tasks are on schedule, offer suggestions to mitigate risks to avoid delays. 

• Must be comfortable leading multiple products/projects simultaneously and demonstrating configured applications. 

• Strong analytical skills, including understanding and troubleshooting software product configurations. 

• A love for creative thinking and analytical problem solving. 

• Proactive and energetic attitude with the desire to be a key player on a results-oriented team in a fun, fast-paced work environment. 

• Exceptional communication skills, verbal and written. 

• Strong client-service orientation.