Senior Manager, Special Investigations

Job Description

Role Description and Mission:

This position will have primary responsibility for conducting investigations and reviews of fraudulent activities on the part of independent towing and roadside companies, end-consumers, and call center agents. Additionally, this position will collaborate with industry participants to advocate for state legislative solutions for the process and fees charged in the towing and short-term storage of passenger vehicles in the U.S. (both consent and nonconsent towing activities).

Key Outcomes:

• Manage ongoing engagement with the SIU teams at insurance clients.
• Maintain high and refined standard operating procedures for investigations.
• Manage and enhance the strategic partnership Agero has with the National Insurance Crime Bureau (NICB).
• Establish and manage relationships with government affairs offices at insurance clients.
• Conducting confidential investigations of towing and roadside assistance companies, end-consumers, and call center agents that have evidenced suspicious or fraudulent behavior. 
• Assisting with the resolution of predatory towing events.
• Collaborate with internal colleagues with new and ongoing investigations; thought leader on identifying fraud trends.
• Analyzing documentation, such as victim testimonies and financial and transactional records, to determine if and how the improper activity occurred.
• Develop and document information on any investigation, file review, audit, training assignment, consulting engagement, or other project, as directed, by writing clear and concise reports, memos, and letters.
• Liaising with victims of fraud, law enforcement, clients, and court officials when a civil or criminal case is ongoing.
• Testifying and providing statements on behalf of the company in civil or criminal proceedings.
• Independently outline approaches for assignment objectives and appropriately document and communicate with clients and internal colleagues.

Skills, Education & Experience: 

• Formal Education and Certifications Required:
• A Bachelor’s Degree in criminal justice or related field
• At least five years demonstrated experience conducting complex investigations (auto insurance experience is preferred).
• Experience conducting internal investigations and managing investigations involving sensitive information. 
• Experience discussing investigative findings, making recommendations to, and collaborating with SIU teams at insurance companies, internal and external attorneys, investigators, departments of insurance, and law enforcement authorities.
• Experience using data analytics tools to find and analyze fraud.
• Working knowledge and understanding of anti-fraud laws, insurance regulations, and compliance rules and standards. 
• Experience in working within a corporate setting.
• Strong interpersonal skills, including significant investigative experience, ability to work independently, and ability to work collaboratively with multiple internal teams.

Hiring In:

• United States:  AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA 
• Canada: Province of Ontario