Cedar
Sr./Lead Product Manager, Conversational AI
Job Description
Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
Cedar is seeking a highly motivated and experienced Sr./Lead Product Manager to spearhead the strategy, development, and execution of our cutting-edge conversational AI product for healthcare billing. This is a pivotal role where you will own the product roadmap, drive innovation, and collaborate closely with engineering, data science, design, and business stakeholders to deliver impactful solutions that enhance the patient billing experience and improve operational efficiency for healthcare providers.
As the Senior/Lead Product Manager, you will lead a talented team of engineers, data scientists, and designers to define how patients interact with AI voice agents to resolve their inquiries. You will work to quickly identify and ship new features and launch new automation use cases. You will leverage your deep understanding of product management principles, conversational AI technologies, and the complexities of the healthcare billing landscape to build and scale a world-class product.
This is not a typical “big company” product role – it’s a unique opportunity to lead early stage product development with the resources of an established company. This role will be challenging, sometimes requiring you to stretch beyond the typical role of a product manager, but will also be fun and rewarding. It’s a fantastic opportunity for those who enjoy getting a product from “zero to one” and delivering value to our customers.
Responsibilities
- Recognize opportunities for the application of conversational AI. You will be responsible for doing market, user, and customer research, identifying opportunities to solve problems with this technology.
- Manage development of new products and features. You will be responsible for defining the “what” and “why” of each feature and product. You will manage a feature backlog, defining prioritization for the engineering team.
- Stakeholder management. Effectively communicate the product vision, roadmap, and progress to internal and external stakeholders, including executive leadership, sales, marketing, and customer success teams.
Required Skills & Experience
- 5-10+ years of experience in a product role at a tech company or early stage start-up, especially shipping data-powered features or products.
- Experience working with commercial counterparts to successfully launch and scale new products & features.
- Experience with all aspects of product and feature development, such as managing a product backlog, working with designers to create features, and working with engineering teams to implement and maintain a product.
Bonus Qualifications
- Previous experience shipping AI or ML products
- Experience managing development of an early stage product
- Familiarity with revenue cycle management
- SQL, Python
Compensation Range and Benefits
- Salary/Hourly Rate Range*: $164,050 – $193,000
- This role is equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
#LI-REMOTE #LI-JJ2
What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. “Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
