IT Helpdesk Manager

Job Description

IT Helpdesk Manager – Boston Seaport – Hybrid – Onsite 

The IT Helpdesk Manager is responsible for managing the global support desk operations. Duties include managing the helpdesk team, supporting end-users, acting as escalation and managing our desktop infrastructure. The IT Manager will provide guidance and mentoring to the global technical support team, manage IT projects, and focus on providing IT guidance and solutions to complex technical issues and the needs of our business.

Primary Responsibilities:

1. Manage the technical support team by providing guidance, mentorship and implementing best practices in support.
2. Manage and coordinate IT related projects such as new software/application deployment, hardware and equipment upgrades, and new tool development while coordinating with internal collaborators, cross-functional teams and planning appropriate communications.
3. Communicate effectively with stakeholders at all levels of the organization, providing updates and recommendations
4. Configure, manage and support a wide range of SaaS applications.

Other Duties:

• Continuous improvement of tools and processes
• Manage IT vendors and procurement processes.
• Travel to other sites may be required.
• Additional responsibilities and tasks may be assigned as needed on a project or interim basis. 

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience in related field.
• Minimum of 8 years of experience in a Senior IT Support Role
• Demonstrated experience with technical fundamentals (such as Networking, OS level troubleshooting) and platforms such as Okta, Office365, JAMF Pro, Intune, Zoom, Automox or equivalent tools.
• Experience managing/supervising a helpdesk team
• Project management experience, including the ability to lead and collaborate with cross-functional teams to achieve project objectives.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders. 

About Nasuni.

Nasuni is the leading hybrid cloud storage solution that powers business growth with effortless scalability, built-in security, and fast edge performance using a unique cloud-native architecture. The Nasuni File Data Platform delivers operational excellence by consolidating NAS and backup, eliminating data silos, and making management easy and flexible without changes to apps or workflows. Its built-in security offers proactive defense and rapid recovery, lowering organization’s risk from the detrimental effects of ransomware attacks and other disasters. Synchronized access to file data everywhere ensures user productivity by supporting remote and hybrid work.

Why work at Nasuni?

As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US.  Benefits packages generally include:

• Best in class employee onboarding and training
• “Take What You Need” paid time off policy
• Comprehensive health, dental and vision plans
• Company-paid life and disability insurance
• 401(k) and Roth IRA retirement plan
• Generous employee referral bonuses
• Flexible remote work policy
• 10 paid holidays
• Wide array of wellbeing offerings
• Pre-tax savings accounts with company contributions
• An Employee Assistance Program to help deal with life’s difficulties and stressors
• Great team culture and social activities
• Collaborative workspaces
• Free on-site fitness centers and stocked kitchens in select office locations
• Professional development resources

To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.

Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.