Head of Strategic HCM Partnerships

Job Description

About the Role:

Nayya is seeking a dynamic and results-driven Head of Strategic HCM Partnerships to lead our commercial relationships and drive significant growth with our existing HCM (human capital management) and SoR (system of record) partner accounts. This is a critical leadership role that combines strategic vision, people management, and deep commercial acumen. You will be responsible for building and nurturing relationships with our most strategic clients, ensuring their success and delivering impact while also highlighting new opportunities to support new partner needs through additional Nayya products and services.

As a team leader, you will manage a team of Account Managers (AMs), fostering a high-performance culture and empowering them to achieve team goals. You will be the primary driver of growth for our SoR existing portfolio, leveraging your understanding of customer needs and pain points to develop and execute effective account strategies.

Responsibilities:

• Strategic Leadership & Growth:
• Develop and execute a comprehensive strategic plan for the SoR portfolio, aligning with overall company objectives.
• Identify and capitalize on growth opportunities within existing key accounts.
• Drive revenue growth and achieve ambitious sales targets for the SoR product line.
• Analyze market trends and competitive landscape to inform strategic decision-making.
• Develop and manage key performance indicators (KPIs) to track progress and measure success.
• People Management & Team Development:
• Lead, mentor, and develop a team of Account Managers, fostering a collaborative and high-performing environment.
• Provide coaching and guidance to AMs to enhance their sales skills, product knowledge, and account management capabilities.
• Set clear performance expectations and conduct regular performance reviews.
• Recruit, onboard, and retain top talent.
• Key Account Management & Relationship Building:
• Serve as the executive sponsor for key strategic accounts, building and maintaining strong relationships with senior stakeholders.
• Develop a deep understanding of customer needs, pain points, and business objectives.
• Proactively identify and address customer challenges, ensuring high levels of satisfaction and retention.
• Develop and implement account strategies that drive customer success and maximize revenue potential.
• Negotiate and close complex deals, ensuring mutually beneficial outcomes.
• Commercial Relationship Management:
• Establish and maintain healthy commercial relationships with key decision-makers.
• Effectively communicate the value proposition of our SoR solutions.
• Collaborate with cross-functional teams (product, marketing, engineering) to ensure alignment and deliver exceptional customer experiences.
• Manage and forecast sales pipelines and provide accurate sales reports.

Qualifications:

• 10 -12 years in a strategic partnerships role with 7+ years leading people 
• Bachelor's degree in business administration, sales, marketing, or a related field 
• Proven track record of success in strategic  account management, sales leadership, and business development, specifically within Systems of Record or related enterprise software.  
• Extensive experience managing and developing high-performing sales teams.
• Strong understanding of enterprise software solutions and the SaaS business model.
• Excellent communication, presentation, and negotiation skills.
• Ability to build and maintain relationships with senior executives.
• Strong analytical and problem-solving skills.
• Demonstrated ability to drive revenue growth and achieve sales targets.
• Experience forecasting and managing sales pipelines.
• Experience understanding and documenting customer pain points.
• Ability to travel as needed.

The salary range for New York based candidates for this role is $180,000-$230,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience. 

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