Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.

The primary responsibility of life sciences Business Development Manager is to seek out and build new business for Wellframe among medical device and pharmaceutical  manufacturers.  The business development professional will work with the growth team, marketing staff, and other managers to identify and pursue partnership and sales opportunities and thereby maximize revenue for Wellframe.  In this capacity, this individual will:

·       Identify and develop strategic relationships with potential customers.

·       Assist in the development of a strong pipeline of new business opportunities through direct or indirect customer contact and prospecting.

·       Work with marketing, sales, and product development teams to implement business development initiatives

Primary responsibilities:

Market Intelligence:

·       Evaluating/exploring business ideas and value propositions for the life sciences market according to the company criteria

·       Developing and executing market awareness and education campaigns in collaboration with the marketing team

·       Identifying and testing sales pitches

·       Brainstorming with the leadership team to create new solution strategies.  

·       Formulating and testing solutions that would appeal to new clients

Growth- Contributes to the growth of company’s business by establishing new business relationships within the life science industry

·       Cultivating positive interactions and relationships with marketing, team leaders and managers to evaluate sales strategy and results

·       Finding and following new sales leads

·       Arranging business meetings and one-on-one conversations with prospective clients

·       Executing revenue/sales objectives

·       Developing proposals: Defining the scope of the project, reviewing timeframes and budgets.

·       Negotiating sales contracts

·       Preparing sales contracts; following company rules and guidelines

·       Attending industry forums and networking events

Customer Relationship Management

·       Building trust and long-term relationships with clients/customers

·       Managing company and client expectations

·       Developing ways to improve the customer experience and build brand loyalty

Success Metrics:

·       Revenue

·       Market Activation

·       Number of qualified interactions

·       Quantified marketing results

Required Skills & Experience

·       Bachelor's degree

·       3+ years’ experience in med device/pharma related field, commercial ops or consulting/selling to med device or pharma.

·       Background in sales, marketing, consulting to med device pharma preferred

·       Experience in life sciences market assessment and commercial strategy, commercial operations, product and portfolio management

·       Demonstrated success in developing strong partnerships and revenue opportunities

·       Exceptional communication skills. Must be able to communicate, present, assert and speak to all the different stakeholders involved.  

Must also be able to network and cold call prospects with confidence in order to gain new clients.

·       Strong collaboration skills

·       Thorough understanding of med device pharma business particularly product/portfolio management and commercial operations

·       Effective negotiation & persuasion skills

·       Strong research and analytical skills

·       Determination to acquire knowledge and business intelligence

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery. 

Department Overview

The Client Strategy and Operations team leads the transformation of clinical services with our clients through our mobile-enabled technology, analytics, and innovative approaches to workflow redesign - either directly with payers and providers or through medical device, behavioral health, and other healthcare partners. This team is responsible for successfully implementing the Wellframe solution with new clients, managing ongoing client relationships, and identifying opportunities for account growth and expansion. We continuously work to improve the experience of client staff and patient end-users of the Wellframe solution and to exceed overall account metrics of success. As a team, we have a lot of fun in what we do, are data-driven in our approach, have a passion for health and health care, and never stop working to make our clients successful in their path to innovating services for their patients.

Position Overview

The Bilingual User Support Associate will be the  first line of response for inbound communications via our helpdesk, ensuring all Wellframe users have a smooth experience with the Wellframe product, including the patient-facing mobile app and the clinician-facing dashboard. The role entails daily contact with our users to assist them with using the Wellframe app and dashboard and helping to troubleshoot issues as they arise, as well as working with internal stakeholders to optimize our service delivery, internal processes, and product.

In addition to responsive support communications and becoming an expert in our products and clients, the Bilingual User Support Associate will be critical in building and maintaining the Wellframe resources and tools that our clients’ clinical staff need to succeed, such as our online help resource center and training materials.

The ideal candidate for this role is a self-starter who has a strong sense of urgency and the flexibility to adapt in a fast-changing environment. Standout employees in this role will have the opportunity to take on increased responsibilities and grow professionally within Wellframe. This role does not involve assuming responsibility for medical care of users, or addressing any clinical needs.

Responsibilities

• Provide the first line of response communications for inbound user requests for help via email and telephone for our US-based and international users
• Resolve user requests including but not limited to answering product questions, guiding users through registration, directing users to additional resources, providing basic troubleshooting, and escalating issues when appropriate
• Become an expert in our technology platform and services and be comfortable walking others through it
• Collaborate with internal teams on support process enhancements by providing feedback and updating documentation
• Help identify potential risks as they emerge that may impact service quality
• Represent the voice of Wellframe’s end users to provide feedback to internal teams to help improve users’ experience
• Assist with development of trainings and support materials
• Create new content for our online help resource centers as new features are developed and based on trending support topics

Ideal Candidate

• Bachelor’s degree and Native-level fluency in both Spanish and English is required
• 0-2 years experience in a professional setting
• Strong written and verbal communications skills (verbal and written); fluency in Haitian Creole a plus
• Passionate about providing an outstanding customer support experience, displaying active listening, and taking a data-driven approach to identify areas for training improvement and opportunities for product enhancement
• Eager to learn new technologies and comfortable using and learning multiple software tools; experience with Zendesk a plus!
• Strong time management skills and multitasking ability with excellent attention to detail
• "No task is too small" attitude, with a passion for service excellence and eagerness to learn
• No healthcare background is necessary - this is a great way to get your foot in the door!

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Wellframe is a Boston-based digital health management company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.

Position Overview:

The Senior Manager, Services will lead the day-to-day operations and management of the Wellframe Services team, which is part of the Client Strategy and Operations team. The Services team supports Wellframe-provided services for client staff, user support, and patient engagement. This individual will oversee the team that is the face of the company to our end users - health coaches, user support, technology experts, and workflow pros. The Senior Manager, Services will guide the team that works directly with patients and clinicians who use the Wellframe platform (mobile app and web-based dashboard). The Senior Manager, Services is responsible for maturing our existing service lines, as well as identifying opportunities to test and deliver new services.

Responsibilities:

• Manage all staff, resources, and processes needed to support Wellframe’s Service Level Agreements  (SLAs) and services across all stages of the client lifecycle including:
• Manage the Services team to provide a consistently outstanding customer experience
• Monitor team performance through continual analysis of data, including operational metrics and program evaluation
• Synthesize requirements and identify user needs across clients to develop “service as a product” at Wellframe and forecast areas of growth
• Develop the tools and organizational infrastructure needed to marshal diverse workflows, operating protocols, quality assurance evaluations, and risk assessments
• Quickly identify and communicate potential risks as they emerge that may impact client success, team performance, product stability, or information privacy and security
• Work across Wellframe teams to stay ahead of new feature launches, experiments, and other changes that might impact customers, while also providing proactive communication and insights into our end users
• Work closely with Wellframe Client Strategy and Operations to execute strategic plans for organic growth with clients and to meet client and Wellframe goals
• Vendor management for user support technology and services
• Mentor and develop Services team; lead recruitment efforts in conjunction with monitoring staff caseloads and coverage requirements

Requirements:

• Bachelor's degree
• 6+ years of related experience managing service operations, including 2+ years of experience in a supervisory capacity 
• Background in software support services, preferably with experience managing vendors and scaling teams across sites and timezones; experience with Zendesk and HIPAA a plus
• Superlative project management skills, organization, and attention to detail; experience in process management and writing protocols is required
• Experience using data to build strategic recommendations, illustrate program performance and identify opportunities for improvement and efficiencies
• A “people person” with unflagging patience and empathy for our end users and line of sight on how to improve their experience using the Wellframe platform and improve outcomes for our client organizations
• Exceptional written, verbal, and presentation skills
• “No task is too small” mentality

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.

Come build the future of the medical care experience: ours, yours, and the generations to come.  We’ve begun the journey, but crave bright and transformational team members to keep us on our motivational path to ensure everyone is able to receive the medical care they deserve.

What you'll be doing:

• Building a multi-faceted app that integrates patient to-dos, reminders, wellness content, care provider chat, and medication management.
• Implementing multimedia user messaging that is robust, HIPAA-compliant, and ensures against data loss.
• Integrating with other devices to collect passive biometrics (e.g., pulse oximetry, glucose level, blood pressure). Integrating with Google Fit and Core Motion for data exchange with other wellness apps and fitness devices.
• Implementing tracking capabilities to help patients measure their progress towards health goals.
• Developing against our back-end data pipeline used to analyze product use and patient behavior.

Our ideal candidate will have:

• A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study.
• At least 3 years of mobile (Android or iOS) development experience, including publishing commercial apps.
• Strong knowledge of Android and iOS custom native UIs, design principles, patterns and best practices.
• Knowledge about how to develop for low-memory, low-connectivity situations, with a focus on battery efficiency.  
• Passion for keeping up-to-date on mobile trends that can be leveraged for designing the infrastructure for our mobile apps.  
• Excellent communication skills, and proficiency explaining technical problems and plans in person and in writing.
• Ability to write code that is well structured, idiomatic, reusable, and easy to understand.
• Passion to benchmark and optimize, with a preference for writing clean and elegant, test-driven code.
• Skills to work effectively in a fast-paced, agile startup environment, and the desire to find fulfillment delivering innovative products. 

Tools we use include:

• On Android: Java, Kotlin, Android Architecture Components, Retrofit, Kotlin coroutines, Gson, SQLite, Espresso
• On iOS: Objective-C, Swift, Core Data, Core Motion, XCTest, CocoaPods

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.

As a software engineer on the platform team at Wellframe, you'll be responsible for building APIs and fundamental services that enable our state-based clinical care plans. We’re a passionate team dedicated to providing core capabilities that the front-end, mobile, and clinical teams can build upon. We're looking for an experienced engineer with a strong sense of ownership to help build out our vision of a new generation of mobile health care delivery.

Example projects you’ll work on:

• Develop next generation capabilities for care delivery by combining clinical medicine, machine learning, and mobile technology. 
• Develop a dashboard for care managers that prioritizes patient follow-up based on rich data analysis of user activity patterns, clinical protocols and behavior anomalies.
• Deliver personalized tasks and content to patients based on clinical disease treatment protocols, as well as user engagement / adherence, to maximize clinical outcomes.
• Abstract away integrations with customer enterprise back-office systems, electronic medical records, pharmacy data, patient subscriber and claims information. 

Our ideal candidate will have:

• A B.S. or M.S. degree in Computer Science, Computer Engineering, or closely related field of study.
• At least 3 years of development experience building SaaS or cloud-based commercial software products.
• Experienced with backend web frameworks such as Ruby on Rails (or Django, Play, etc.).
• Proficient with a modern scripting language such as Ruby or Python.
• Makes good trade-offs for core design and API decisions — knows when to stick to convention, but also when to break it.
• Excellent communicator, comfortable explaining technical problems and plans in person and in writing.
• Values the difference between good code and correct code, and cares about test-driven development without dogma.
• Thrives on diverse technical challenges — our system integrates a wide variety of healthcare and other technologies.
• Passionate about leveraging their technical skills to help improve patient care.
• Works effectively in fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions. 

Tools we use include:

• Ruby on Rails, Python, React, ES6, MySQL.
• Spark, Scala, Cassandra, Elastic Search.
• Kubernetes, Google Cloud Platform. 

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.

The Senior Sales Operations Manager will partner with leaders from Sales, Marketing and Finance to establish and enable a reliable and successful growth strategy.  This individual will support business growth using data-driven insights from the company’s customer, marketing, and sales data. Key areas of focus include planning, forecasting, reporting and analytics, contracting process optimization, and marketing and sales tech stack management.  Reporting to the VP of Finance & Operations, this individual will work with Sales and the Wellframe Executive team on strategic initiatives to drive revenue growth and efficiencies.

Responsibilities Include:

• Partner with growth team to build simple but powerful processes, sales strategies, training and tools with a focus on sales productivity, scalability and automation
• Deal desk -  manage RFPs, review proposals / quotes, and analyze structure and pricing to optimize profitability, accurately represent stage, and accelerate deal closure
• Ensure that the sales stages are executed and documented consistently, and aligned with the successful achievement of the company’s business objectives and annual plan
• Assist with territory and team design, sales quotas, and compensation plan design
• Act as the Salesforce administrator, ensuring the data is accurate, integrations are working properly and data structure evolves
• Partner with Marketing team to ensure leads are transitioned and pursued by the sales team, and accurately reflected in Salesforce. Create and maintain reporting of marketing stages, reinforce marketing messages and materials for the sales team
• Identify trends and recognize emerging patterns across systems, teams, and data
• Develop and lead the review of a weekly pipeline and growth update meeting, preparing all data and metrics, providing recommendations, and identifying key decision areas
• Build and maintain financial models to forecast and measure results and opportunity
• Complete ad hoc analysis and scenario modeling as needed

Qualifications:

• 5+ years experience with increasing levels of responsibility in Sales Operations, Marketing Operations, Finance and / or Strategy
• Deep experience and expertise in Salesforce platform, Salesforce integrations such as LinkedIn,  data cleansing tools, and marketing system integration.  Marketo or similar a plus
• Demonstrated ability to gather information, analyze data and processes, and drive solutions cross-functionally
• Strong familiarity with implementation of sales processes, especially solution selling 
• Experience with setting up and managing a deal desk - applying pricing structures and models, RFPs, SOWs, MSAs, etc.
• Strong written and verbal communication, with experience delivering presentations to an executive audience
• Experience with sales enablement tools and sales training
• Strong grasp of unit economics, LTV and other metrics relevant for a SaaS business 
• Tenacious, resourceful and entrepreneurial with a roll-up your sleeves mentality to translate ideas into tangible outputs 
• Resourceful and nimble, with the ability to operate in sometimes ambiguous or undefined environments

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.

Role Overview:

The Manager of Demand Generation is a hands-on marketer responsible for all initiatives to drive leads through digital, social, and traditional marketing funnels, resulting in sales and customer retention. The position will have exposure working with SDRs, field sales, and content marketing to drive demand, build pipeline, and support customer retention and up-sell. Your “day in the life” will consist of creating and optimizing campaigns, embracing new technologies to drive improvement, project managing multiple campaigns at once, managing cross-functional initiatives, planning, organizing and executing on events, and providing regular reporting.

Responsibilities:

• Drive awareness and demand for Wellframe’s solution offerings through multi-channel integrated programs such as content syndication, advertising, social media, email marketing, events, and webinars
• Complete end-to-end coordination and management of demand generation programs including planning, promotion, execution, optimization, and reporting 
• Cross-functional collaboration with content marketing and sales to develop compelling, relevant content to drive engagement for all areas of the marketing funnel, from awareness to decision to upsell
• Manage database of contacts and lead scoring by account 
• Manage Marketo and SalesForce lead data
• Perform A/B testing and maintain database of results
• Track marketing metrics and create reporting on weekly MQL activity, funnel progression, funnel velocity, campaign effectiveness, lead sources and other dashboards as needed
• Partner with sales to ensure campaign alignment and execution
• Manage an inside sales group as a source of lead gen
• Determine which industry events and tradeshows are most appropriate for Wellframe to attend and successfully plan and execute those events
• Understand buyer personas and target marketing activities along the buying cycle and apply those techniques to demand generation

Qualifications:

• 6+  years of years of B2B demand generation experience with marketing programs (email campaigns, webinars, events, advertising, content, social media, etc.), with at least some experience in the health care industry
• Demonstrated experience and depth of knowledge in latest B2B demand generation trends with a track record of consistently delivering measurable results and keeping ahead of current demand generation trends
• Advanced knowledge of best practices in B2B marketing automation
• Experience and passion for performance optimization, specifically using A/B or multivariate testing for conversion rate improvement
• Experience working with Salesforce, Marketo, and Excel preferred
• Experience in building, launching, and reporting on campaigns
• Strong analytical skills and metrics-driven decision making
• Exceptional written and oral communications skills in both formal and informal settings
• Excellent project management skills
• Ability to work and execute in a fast-paced, dynamic environment
• Bachelor’s Degree in marketing or related field required

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery.

As a software engineer in data at Wellframe, you'll be responsible for building analytics solutions that improve patient care. We're looking for an experienced engineer with a strong sense of ownership to help build out our vision of data driven care delivery.

Responsibilities:

• Design and implement large scale batch and real-time data processing pipelines that combine large complex data sets from internal and external sources 
• Manage the deployment of data models in our production environments  
• Monitor, measure and improve our data delivery infrastructure
• Leverage big data technologies and services from Google Cloud Platform (GCP) to build our data pipelines
• Implement DevOps best practices to data pipelines
• Work with executives, product managers, data scientists and engineers to develop Wellframe’s data infrastructure roadmap 
• Implement security best practices to ensure our data is separated and secure across international boundary through multiple GCP regions
• Create tools for analytics and data scientist team members that assist in building and optimizing our products

Our ideal candidate will have:

• A B.S. or M.S. degree in Computer Science, Computer Engineering, or closely related field of study
• At least 5 years of development experience building software solutions
• Proficient with a modern scripting language such Ruby or Python
• Excellent communicator, comfortable explaining technical problems and plans in person and in writing
• Values the difference between good code and correct code, and cares about test-driven development without dogma
• Thrives on diverse technical challenges — our system integrates a wide variety of healthcare and other technologies
• Passionate about leveraging their technical skills to help improve patient care
• Works effectively in fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.