250+ employees
Private Equity
Big Data & Analytics
Healthcare & Pharma

Verscend Company Overview

What We Do

As the healthcare industry evolves, our clients face increasingly complex clinical and financial risk. We serve the needs of a specific group of organizations: the health plans that are paying for care; the providers who deliver care; and the employers who are responsible for the needs of their employees. We’re transforming our clients’ experience within the healthcare industry by helping them mitigate risk, reduce cost, improve patient outcomes, and ensure compliant revenue. Our approach combines data services, analytics, and advanced technologies to inform smarter business decisions.

What We Think About

Evolving market trends. New technologies. Public policy. Healthcare reform. Customer service. Building a solid business. It's the kind of place where people actually stay up at night solving customer challenges. Our thought leaders publish on a range of topics, from the future of healthcare and prospective risk analysis to improving patient care through analysis of clinical data. We constantly challenge ourselves to answer healthcare’s biggest questions.

Why We Are Here

Each day, Verscend is working to fundamentally improve the business of healthcare in the United States—a business that grows increasingly complex as health reform takes effect. We help organizations identify, manage, and mitigate healthcare risk to improve quality, reduce cost, and maximize profitability. In a world of questions about how to improve the healthcare system, Verscend is at the forefront of developing answers.

Our success is the product of our talented staff. We offer employees great growth opportunities, a team environment, and a chance to work at one of the fastest growing healthcare information companies. From clinical and medical experts to information technologists, developers, data scientists, account managers, retrieval agents, and more, we’re continually looking for top talent to fill the many positions in offices around the country.

Jobs at Verscend


Job Category

3 Jobs Listed
Waltham |

Sr. Business Analyst

As a member of an Agile development and/or support team for one or more business applications, the Senior Business Analyst is responsible for developing solutions that support business ideas and product concepts through gathering and translating testable requirements into application software solutions. The Senior Business Analyst is a critical thinker capable of contributing independently, mentoring business analysts, collaborating with and driving a sound solution with a diverse team including product managers, software developers, testers, project managers, and teams such as Client Services, Operations, Analytics, and Marketing.


  • Conduct interviews, requirements workshops with a cross-discipline team to elicit understanding of business needs
  • Collaborate with key stakeholders to help design and drive the functional definition of a solution that meets the program level objectives and vision
  • Write unambiguous, testable requirements with clear acceptance criteria; an integrated scrum team member to assure requirements are understood fully; work with Architects in defining non-functional requirements
  • Work with Product Management to write business case to justify an investment
  • Mentor junior business analytics team members
  • Assist Client Operations team to troubleshoot issues; evaluate existing application products which could address client requirements and develops recommendations where appropriate


  • Bachelor's degree; advanced degree in Healthcare Informatics, Computer Science, Information Technology, Science, Mathematics, Public Health, or a related field; or equivalent work experience.
  • 7 - 10 years of experience in writing requirements and story authoring.
  • Excellent verbal, communication, and interpersonal skills; is a team player.
  • Very strong written skills showing the ability to convey functional details accurately in a well-structured and precise manner that describe end user problems and solutions.
  • Proven problem-solving skills, is logical and analytical.
  • Experience with systems modeling, user interface design, and prototyping, decision trees, data flow.
  • Solid experience in Scrum Agile development or Scaled Agile Framework; Rally knowledge desired.
  • Experience in working with distributed, offshore teams.
  • Experience in mentoring team members.
  • Ability to learn healthcare domain quickly (prior healthcare experience desired).
  • Expert use of analysis, documentation, and presentation tools, such as Microsoft Word, Excel, PowerPoint, Visio, JIRA, Rally, etc.
  • Experience with and knowledge of SQL; querying skills a strong plus.
Waltham |

At Verscend, we are custodians of data for our clients. This requires efficient processes to manage data implementations, data production, data quality and data security.  Data Program Management as a function ties these aspects together with the client's interests as the highest priority.


  • Program Solution Design
    • Understand client’s business model and work closely with internal stakeholders to ensure objectives are being met.
    • Responsible for definition of end to end process map for each solution that is a part of the client’s program.
  • Program Planning and Monitoring
    • Responsible for the review of an integrated master plan for programs. Each program is a combination of several engagements with the client.
    • Develop schedules in MS Project or equivalent scheduling tool and be capable of creating executive level schedule summaries in MS PowerPoint.
    • Plan, track, and report key deliverables for assigned accounts. These are around implementations, custom extracts and production runs.
  • Client Engagement
    • Ability to work through the dynamics of handling complex clients and prioritize across multiple client engagements.
    • Measure and track performance relative to client SLAs and contractual obligations
    • Support the scheduling of meetings and events including working group meetings, product reviews, technical interchanges, and executive briefs.


  • Bachelor’s degree in relevant field such as Health Science, Computer Science, Business, or equivalent experience.
  • 4-6 years’ experience establishing, implementing and communicating to project metrics. Ability to review multiple work streams design process flows, and support implementation design for more complex clients.
  • 2-4 years’ experience within the Healthcare or Insurance space working with Brokers and Consultants, Health Plans, Physicians groups, and TPAs.
  • Experience with large payers preferred.
  • Strong knowledge of healthcare enrollment, medical claims, and drug claims data required. Additional knowledge of non-traditional data types (health & wellness, workforce productivity, and EMR) preferred.
  • Excellent written and verbal communication skills, with the ability to multitask and prioritize projects to meet scheduled deadlines.
  • Strong data analysis and problem-solving skills. Ability to understand client’s business needs and correlate with data sources and processes.
  • Diligent follow ups. This role requires interactions with several internal and external resources.
  • Ability to work well independently or in a team environment, and mentor other team members.
  • Proficient in Microsoft Office Suite, including PowerPoint, Word, Excel, Outlook and Project.
Waltham |

In this IT Support role, you will provide a single point of contact for internal employees for IT support services such as desktop/laptop hardware, software and peripherals, printers, voice over IP phones, internal application support, audio/visual technologies, basic LAN troubleshooting, VPN/RSA administration, business applications support (email, ActiveSync, antivirus, encryption). You will process incoming technical support incidents and requests through the ServiceNow ticket queue while maintaining service level agreements. You will also provide detailed comments/work notes and update all tickets regularly following incident management procedures and escalating to appropriate personnel when needed.


  • Assist with maintenance and configuration of end user business applications including but not limited to: Symantec Endpoint Protection Manager, Checkpoint Full Disk and Media Encryption server.
  • Assist with server file-share administration, printer server management and Active Directory administration. Maintain Windows Deployment Services Servers and create desktop images. Manages Desktop Patching servers and policies assuring desktops are being patched regularly. May act as technical point of contact between the business and 3rd party vendors for IT services (printer vendors, support contact for Antivirus, Laptop Checkpoint).
  • Participate in and handles project work with well-defined tasks. Complete project work and report updates to management.
  • Setup/Support/Maintenance of all Computers and Phone including Hardware/Software/Applications. Utilize software deployment tools and OS imaging tools such as Windows Deployment Services. Assist with maintenance and configuration of WDS and OS Images.
  • Responsible for training Users on processes and procedures such as Mobile Scanning, Remote User Connectivity and Applications.


  • Associate's or Bachelor’s degree in computer science preferred.
  • 3+ years of end-user technical support experience.
  • Advanced working knowledge of MS Products (Office, OS 7/8/10, Server OS 2008/2012), Adobe products, and other business related software applications.
  • Working knowledge in File Share Management, Symantec Endpoint Protection, Checkpoint, Microsoft
  • Windows Deployment Services or equivalent desktop imaging tool, Basic Active Directory administration, email distribution group administration, group policy objects.
  • Required knowledge of ITIL processes and procedures related to Incident, Problem, and Request.
  • Basic understanding of IP networking and tools such as Ping, Traceroute, TCP/IP, DNS, DHCP
  • One of the following certifications required: A+, HDI Desktop Support Technician, and/or MCP
  • ITIL Foundations v3 or KCS Principles certifications preferred.
  • Ability to work independently and complete assigned projects with superb written, verbal and customer service skills supporting users via email, phone, or face-to-face. Must be able to resolve escalated issues independently.
  • Able to effectively troubleshoot desktop software and hardware related issues with minimal supervision with
  • Advanced knowledge of computers and related peripherals, printers, fax machines and office equipment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


201 Jones Road, 4th Floor
Waltham, MA 02451

How You'll Grow


As a healthcare analytics company, we place a premium on the health of our own employees. We offer comprehensive medical benefits in a range of plan options. We also offer dental and vision coverage, disability benefits, and health savings options.


Verscend is a home for some of the best talent in the healthcare IT field. We offer competitive salaries, a 401k plan with company matching, and generous paid time off programs.


We’re looking for colleagues who want to make an impact. We invest in those who want to carve a career in healthcare and help them realize those ambitions. Our tuition reimbursement program is designed to support lifelong learning.


We encourage volunteerism through company-sponsored events as well as a matching donations program. Foundations like the Susan G. Komen Race for the Cure and Salvation Army: Adopt a Family are just a few of the charities we're passionate about.


May 22, 2018
The countdown is on for the June 15 deadline to submit your HEDIS 2018® data, and there’s no shortage of details to keep track of to ensure your submission is accurate, locked on time, and approved by your auditor. In the latest episode of Verscend’s “From the Trenches” podcast, we hear from Verscend product manager Jamison Gillitzer and senior data analyst Charan Govind, who offer important reminders to help health plans dot their i’s and cross their t’s in these final ...
May 9, 2018
Automated claim editing systems are a crucial component of accurate and efficient claims payment. But there will always be claims that are too complex to be auto-adjudicated and need a human touch. So, what exactly do you need to clinically validate a claim? In the latest episode of Verscend’s “From the Trenches” podcast, we talk with Kris Jensen, registered nurse and clinical consultant for Verscend's Payment Accuracy solutions....
May 3, 2018
Last week, Verscend was honored to sponsor and participate in the 2018 Health Datapalooza conference in Washington, D.C., a gathering of top public- and private-sector leaders discussing how data and technology can improve health for individuals and communities. Here, Verscend chief analytics officer David Costello re-caps the event’s hottest topics....
April 24, 2018
The HEDIS® deadline for submitting your medical record review validation (MRRV) data is earlier this year. Are you prepared? On the latest episode of our “From the Trenches” podcast, our monthly dive into HEDIS 2018 continues as we get tips for MRRV success from Carrie Taylor and Holly Conk, who oversee Verscend's HEDIS abstraction team....
April 18, 2018
The first three months of 2018 were unpredictable, to say the least, from record-breaking Nor’easters to bracket-busting March Madness results. Similarly erratic were last quarter’s top fraud busts, including kickback schemes, unnecessary surgery, and a racket that put dangerous opioids out on the street. With help from the National Health Care Anti-Fraud Association, we’ve compiled the top fraud and abuse allegations for the first quarter of 2018....