101 - 250 employees
Private Equity
B2B
Big Data & Analytics
Enterprise Software / SaaS
FinTech & Payments
Marketing & Sales Tech

Upserve Company Overview

Every day, 14 million Americans show up to work at a restaurant. That’s 10% of the U.S. workforce. Almost all restaurants have fewer than 50 employees, and most are independent, not part of a giant chain. The restaurateurs leading these businesses run on tight margins. They don’t have a big capital budget. They aren’t software nerds. And most of all, they don’t have much time to get a handle on everything – guests, staff, menu, marketing and finance – making it harder than it has to be to take their restaurant to the next level. 

That’s why we created Upserve, the smart management assistant serving up clear guidance that makes your restaurant thrive. The magic ingredient. 

Offering pointed and timely guidance, Upserve makes it easier to manage guests, staff, marketing, finances, and even the menu. 

Running a restaurant isn’t going to get easier. But it will get smarter. 

Founded in 2009 by Angus Davis, the Providence, Rhode Island based company and is backed by Vista Equity Parntners, First Round Capital, Shasta Ventures, Index Ventures, Pritzker Group and Greylock Partners, among others. 

Jobs at Upserve

 
9 Jobs Listed
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Providence
ABOUT THE ROLE Upserve is looking for a Sales Manager to lead our inside sales team with the goal of creating top-line growthone of the most important roles in the company. The sales manager will be responsible for the hiring, training, and management of new and established sales professionals in a fast paced and high growth environment. We are looking for someone who will foster an exceptional Sales team culture of high performance and solution-based sales through ongoing coaching and skill development. RESPONSIBILITIES OR A TYPICAL DAY MAY INCLUDE: Managing a fast-paced SaaS sale,...
Sales & Business Development
Providence
ABOUT THE ROLE The Director of Customer Implementation leads the installation and on-boarding of customers across the Upserve platform. This includes the installation of our point-of-sale, migration of payment processing, and integration of 3rd party products into Upserve HQ. RESPONSIBILITIES: Providing strategic input into the delivery of Upserve products and services Monitoring the quality and timeliness of customer implementations Systematizing the validation of customer dependencies, including networking and hardware Forecasting weekly and monthly...
Customer Success
Providence
The Opportunity At Upserve, we understand that our partners are a critical part of our success. And as we continue to grow and expand our business, partners will play an even bigger role in our success. Our alliances and partnerships to-date have been opportunistic, and span a diverse group of third party consultants & vendors, system integrators and resellers. As Upserve expands our market share, we need to mature our partnership strategy, which in turn will increase our revenue contribution from partners. We are looking for a Director of Partnerships & Alliances...
Sales & Business Development
Providence
ABOUT THE ROLE As an Account Executive in Providence, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area. Each month you will drive the sales cycle from online demonstrations to closing deals. Day to day, this means: Becoming an expert in our industry, the product, and our restaurateurs Close business...
Sales & Business Development
Providence
The EVP, Product is responsible for the long-term vision, strategic direction, and successful execution of Upserves technology and product portfolio roadmaps that will rapidly drive organizational capabilities, products, and technology-enabled services. Key priorities will include: Establishment of a world-class cloud-based software development function, ensuring that the technology that underpins our products, services, and business operations is developed in scope, in budget, and on time Development and leadership of an exceptional product organization Strategically managing and delivering...
Product Management
Providence
Upserve is looking for a seasoned website developer who has extensive experience with WordPress and loves creating custom web experiences. Making intuitive, responsive, user-friendly websites and microsites is a passion. Collaboration is key, working lockstep with the Marketing team and other internal stakeholders to gather requirements and plan web projects. Day to day, this means: Developing custom, often complex WordPress-based solutions along with general PHP framework-based solutions Providing guidance and suggestions when finding or developing new technologies and methods to advance...
Marketing
Providence
ABOUT THE ROLE As an Account Manager in our Providence office you will work with our existing customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area, and possess strong relationship management skills. Each month you will drive upsells and cross-sells within our existing customer base which will include conducting online/ in-person...
Sales & Business Development
Providence
The Billing & Collections Analyst will have the responsibility for the day-to-day overview and administration of the bookings and accounts receivable process, including driving customer collections. This role will work closely with the Finance and Customer Success teams to reconcile billing date. Responsibilities: Manage collection process for all calls to key accounts and outstanding receivables Ensure detailed documentation of collections efforts and conversations are completed timely and accurately Ensuring proper classification of bookings Working with a subscription billing...
Corporate Functions
Providence
Upserve is searching for a dynamic, operations-focused Director of Strategic Programs (DSP). The Director of Strategic Programs will ensure the timely and accurate completion of multiple strategic initiatives occurring simultaneously. The person in this role will be responsible for providing analytical support, consulting and cross-functional implementation leadership. In this Director of Strategic Programs role, you will gain hands-on experience in how to run a software company with the Vista Equity Partners, at your back. This role will give you a front-row seat in how a company...
Corporate Functions
10 Dorrance Street
Providence, RI 02903

Our company values are more than just words on a page. We live them in our daily actions, and use them to guide our decisions.

One Team

At Upserve, we are One Team – unified in our passion for the customers we serve, and the company we are building. We push one another, and hold each other accountable for great results – but, always with respect for the diverse perspectives and background that each person brings to the table.

 

Curiosity

When you join Upserve, you join a culture that is not afraid of failure. We live the phrase, ‘let’s make better mistakes tomorrow’ and encourage people to push the limits, and to challenge the status quo. After all, it’s through failure that we learn the most.

Curiosity also means an openness and passion for learning. According to our most recent Internal Engagement Survey, over 94% of our team members say that they have gained new skills or knowledge while working at Upserve.

 

Impact

We are here to make a difference – to our customers, an industry that employs 14.4 million people – about one in 10 working Americans (source: NRA) – across 1M+ restaurants nationwide. We do what we do because we see the impact it makes for our customers. But that is no small task. We take on big, important challenges, not small things, because we aim to provide value today.

But our impact doesn’t stop there. We strive to impact our community in a meaningful way. That means that we are actively involved with important initiatives such as diversity and inclusion in technology, closing the education achievement gap, and food security, to name a few. Our passions don’t stop when we leave the office, we are always seeking out new ways to make a difference. Learn more about our recent efforts in these efforts here.

 

Empathy

In all of our actions, we strive to convey an understanding and respect for the needs of others. From product development to email marketing, we keep the customer – not our own agendas – at the forefront of our decisions. Internally, this goes beyond simply listening to one another. Displaying empathy means to treat one another with respect, and strive to understand the perspectives of others while also recognizing the limitations of our own knowledge.

 

Openness

Here at Upserve, we have intentionally built an environment where information flows readily and transparently. We also believe that great ideas come from diverse perspectives. Living this value means asking, ‘what are we missing? How can we get better?’ from our peers – and, truly appreciating their input. We also operate in a culture of radical candor, and strive to provide meaningful feedback at a peer-to-peer level.

 

Grit

Across our company, you’ll hear Upserve team members echo that the key to growth is to ‘keep the main thing the main thing’! With grit and perseverance, we pursue opportunities with excitement – never letting ourselves be overcome by obstacles in our path. Our recent engagement survey showed that nine out of 10 employees are motivated to go above and beyond. We can’t help it! We wake up every day, inspired to do better and to achieve more. Because at the end of the day, we’re here to change the world.

Katryn
Software Engineer

If you could describe working at Upserve in three words, what would they be?

  1. Supportive.
  2. Catalyst.
  3. Progressive.

Building on that a little more, why did you decide to work at Upserve?

The team at Upserve is very experienced and I’m at the point in my career where I’m trying to absorb as much as possible from the people I surround myself with in my career. I don’t want to be the smartest person in the room. Even if it’s overwhelming being in a meeting with tons of people with Masters and PhDs, they push you to go a lot faster and learn a lot faster. Sometimes it feels impossible to keep up, then you realize they’re just people who were in your shoes at one point. It’s easy to assume programmers are superhuman beings, but they’re just like everybody else, they’re a bit weird, but I like that.

You mentioned how important it is to surround yourself with people who push you, can you talk a bit more about the culture here at Upserve?

The people are thoughtful, very human and real. They respect that we’re people with lives and that we want to bring our A game but we’re also human and have good days and bad days. I feel really appreciated here, like people listen to me. I feel like they care about my growth as a person and keeping me engaged. I think they go out of their way to make my life easy, to get out of my way and let me do my job. They value that I (and everyone on the team) have a unique opinion and has something to contribute. Plus, I love that they support a lot of the initiatives with women.

Blog

June 14, 2018
Alaina Restivo, former vice-president of talent for Upserve, a restaurant-management platform based in Providence, Rhode Island, fully embraces her company’s family-first policies as well as its LGBTQ efforts. The post 3 Reasons Why Gender Equality is an ‘Everyone’ Issue appeared first on Upserve. ...
June 23, 2017
How did you get into coding? Ask that question to any one of our engineers and you’ll get a different answer. From taking things apart in their parents’ basements to participating in bootcamps after college, each one of their journeys was different. When the opportunity … The post Community Engagement: Hour of Code takes Upserve appeared first on Upserve. ...
June 6, 2017
Our Goal The conversations around our Wellness Program continuously circle back to one key issue: impact. What impact are we really having on improving life for everyone involved in what we’re doing? The goal of our program is more than just to make sure people … The post Perks and Culture: What Wellness Means at Upserve appeared first on Upserve. ...
November 17, 2016
Today I sat down with Katryn, one of the incredible software engineers on our team, to learn more about women in tech, what brought her to Upserve and her epic knitting skills. Check it out! Have you always known that you wanted to be an … The post Meet the Team: Katryn, UX Engineer appeared first on Upserve. ...
November 2, 2016
“We’re all learning here; the best listeners will end up the smartest.” I have a confession to make: I’d go to school forever if I could. As a marketer, not a day goes by that I don’t find myself watching talks, reading articles, and joining … The post Going "Back To School" With Upserve Academy appeared first on Upserve. ...