Upserve Company Overview
Every day, 14 million Americans show up to work at a restaurant. That’s 10% of the U.S. workforce. Almost all restaurants have fewer than 50 employees, and most are independent, not part of a giant chain. The restaurateurs leading these businesses run on tight margins. They don’t have a big capital budget. They aren’t software nerds. And most of all, they don’t have much time to get a handle on everything – guests, staff, menu, marketing and finance – making it harder than it has to be to take their restaurant to the next level.
That’s why we created Upserve, the smart management assistant serving up clear guidance that makes your restaurant thrive. The magic ingredient.
Offering pointed and timely guidance, Upserve makes it easier to manage guests, staff, marketing, finances, and even the menu.
Running a restaurant isn’t going to get easier. But it will get smarter.
Founded in 2009 by Angus Davis, the Providence, Rhode Island based company and is backed by First Round Capital, Shasta Ventures, Index Ventures, Pritzker Group and Greylock Partners, among others.
Jobs at Upserve
Prior to Upserve, Angus co-founded Tellme, a prominent Silicon Valley technology firm that grew a profitable business to over $120 million in sales and more than 300 employees. In 2007, Microsoft acquired Tellme in its largest-ever acquisition of a private company. In 2006, BusinessWeek named him one of the top ten entrepreneurs under age 30, and in 2013 Forbes named him one of “America’s most promising CEOs under age 35.” Prior to Tellme, Angus joined Netscape Communications in 1996, bypassing college to become the company’s youngest employee at age 18. A New England native, Angus visits Silicon Valley often.
Chief Financial Officer
Anne joined Upserve with over 22 years holding the CFO position at several high-growth technology companies, including her most recent role at Salary.com. Prior to Salary.com, Anne was COO and CFO of advanced analytics company Lavastorm. Anne also served as CFO of Kaseya, where she oversaw all business systems functions and led financial and operational reporting, planning and forecasting, as well as the Company’s acquisition by Insight Venture Partners. In addition, Anne was CFO at companies including WebLayers, Inc., Ultimus, Inc., Ardence, Inc. (acquired by Citrix Systems), Optical Solutions (acquired by Calix, Inc.), Café Odyssey, Inc. and Rare Hospitality (now part of Darden Restaurants).
Anne earned a B.A. in economics from Duke University, and an M.B.A. from Duke University – The Fuqua School of Business, where she was a Fuqua Scholar.
Director, Strategic Programs
Shankar joined Upserve with over 11 years of experience in technology and business consulting. Shankar was previously with Red Hat where he was part of the Business Operations team driving Strategic Planning, Process Improvements and Business Performance reviews. Prior to Red Hat, he was a Managing Consultant (Strategy) in IBM focused on helping clients in Telecom, Media, and Life Sciences to optimize their Digital and Business strategies. Shankar earned his MBA from Emory University, Atlanta and his Bachelors in Computers from VTU in Bangalore, India. As a member of Upserve’s executive team, Paul leads the company’s Sales, Account Management, and Customer Support teams to drive customer acquisition and client success efforts. Paul brings 25 years of client facing, technology leadership and has been instrumental in driving growth and go-to-market transformations for B2B technology leaders. Goetz holds a Bachelor of Arts degree in business administration from the University of Massachusetts.
Executive Vice President, Talent
Tammy brings more than 25 years of experience growing the talent of many organizations like EZLynx (350 employees), IronPlanet (600 employees), ACTIVE Network (3,500 employees), Fellowship Technologies (start-up to 100 employees). Over the course of her career, she’s demonstrated results by balancing strategic planning and operational execution. Tammy has a track record of scaling productive teams quickly, and she’s proud of her ability to building lasting relationships.
Tammy earned her Bachelor of Science in Resource Management from Iowa State University where she met her husband, Derrell. They have two children, Zach (23) and Alexandra (22)–both of which are recent graduates from Iowa State University. She and her family have lived in Chicago, IL; Denver, CO; Portland, OR and Flower Mound, TX. She loves a good adventure by traveling internationally, hiking, golfing, pilates and paddle boarding.
Vice President, Engineering
Bright leads Upserve’s Engineering team, drawing on over 15 years of product development and web operations experience. Prior to joining the team in 2010, Bright was focused on infrastructure scaling at VeriSign Managed Security Services, now Dell SecureWorks. Bright attended UC Berkeley, and enjoys playing Scrabble.
Executive Vice President, Product
Dave joined Upserve with more than 20 years of technology, business and hospitality experience. Dave was previously at Micros Systems, where he led eCommerce and product strategy groups for hospitality and retail. Dave holds a Bachelor’s degree from Indiana University of Pennsylvania, a Master’s degree from Towson University, and an MBA from Loyalty University.
Executive Vice President, Sales
Kyle Johnson is the Executive Vice President of Sales at Upserve. He brings over 20 years of experience driving revenue growth across various industries including: financial, emergency UCaaS, and mass communications technologies. In his previous role as CSO of Vocalocity, Kyle grew SaaS revenue from $10M to $100M+ in under 4 years before the sale to Vonage where he stayed on to lead and drive the majority of Vonage’s $1B in revenue. Just prior to joining Upserve, Kyle was the Chief Revenue Officer for OnSolve where he lead and scaled worldwide sales through various routes to market including: Government, Mid-Market and Enterprise sales both domestically and internationally.
Executive Vice President, Channel and Alliances
Brad is SVP of Channel and Alliances for Upserve. He brings over 25 years of leadership experience in growing and scaling companies with being most noted for President and Chairman of OnDeck from 2009 through 2013 prior to their IPO. Brad also is passionate about the restaurant space, owning Tini – a popular cocktail and music video bar in Indianapolis as well a loyal Upserve client for several years. He holds his undergraduate degree from the University of Notre Dame and MBA from the Kellogg School of Management at Northwestern University.
Chief Marketing Officer
Andrea is the Chief Marketing Officer at Upserve. She brings over 15 years of Marketing experience and a track record of driving growth and scale. Prior to joining Upserve, Andrea led marketing teams at Sailthru and Signpost. Before transitioning into the tech industry Andrea also worked at Octagon where she managed global marketing initiatives for BMW of North America and MasterCard. Andrea studied Communications at The University of Michigan and received her MBA from American University.
Our company values are more than just words on a page. We live them in our daily actions, and use them to guide our decisions.
At Upserve, we are One Team – unified in our passion for the customers we serve, and the company we are building. We push one another, and hold each other accountable for great results – but, always with respect for the diverse perspectives and background that each person brings to the table.
When you join Upserve, you join a culture that is not afraid of failure. We live the phrase, ‘let’s make better mistakes tomorrow’ and encourage people to push the limits, and to challenge the status quo. After all, it’s through failure that we learn the most.
Curiosity also means an openness and passion for learning. According to our most recent Internal Engagement Survey, over 94% of our team members say that they have gained new skills or knowledge while working at Upserve.
We are here to make a difference – to our customers, an industry that employs 14.4 million people – about one in 10 working Americans (source: NRA) – across 1M+ restaurants nationwide. We do what we do because we see the impact it makes for our customers. But that is no small task. We take on big, important challenges, not small things, because we aim to provide value today.
But our impact doesn’t stop there. We strive to impact our community in a meaningful way. That means that we are actively involved with important initiatives such as diversity and inclusion in technology, closing the education achievement gap, and food security, to name a few. Our passions don’t stop when we leave the office, we are always seeking out new ways to make a difference. Learn more about our recent efforts in these efforts here.
In all of our actions, we strive to convey an understanding and respect for the needs of others. From product development to email marketing, we keep the customer – not our own agendas – at the forefront of our decisions. Internally, this goes beyond simply listening to one another. Displaying empathy means to treat one another with respect, and strive to understand the perspectives of others while also recognizing the limitations of our own knowledge.
Here at Upserve, we have intentionally built an environment where information flows readily and transparently. We also believe that great ideas come from diverse perspectives. Living this value means asking, ‘what are we missing? How can we get better?’ from our peers – and, truly appreciating their input. We also operate in a culture of radical candor, and strive to provide meaningful feedback at a peer-to-peer level.
Across our company, you’ll hear Upserve team members echo that the key to growth is to ‘keep the main thing the main thing’! With grit and perseverance, we pursue opportunities with excitement – never letting ourselves be overcome by obstacles in our path. Our recent engagement survey showed that nine out of 10 employees are motivated to go above and beyond. We can’t help it! We wake up every day, inspired to do better and to achieve more. Because at the end of the day, we’re here to change the world.
If you could describe working at Upserve in three words, what would they be?
Building on that a little more, why did you decide to work at Upserve?
The team at Upserve is very experienced and I’m at the point in my career where I’m trying to absorb as much as possible from the people I surround myself with in my career. I don’t want to be the smartest person in the room. Even if it’s overwhelming being in a meeting with tons of people with Masters and PhDs, they push you to go a lot faster and learn a lot faster. Sometimes it feels impossible to keep up, then you realize they’re just people who were in your shoes at one point. It’s easy to assume programmers are superhuman beings, but they’re just like everybody else, they’re a bit weird, but I like that.
You mentioned how important it is to surround yourself with people who push you, can you talk a bit more about the culture here at Upserve?
The people are thoughtful, very human and real. They respect that we’re people with lives and that we want to bring our A game but we’re also human and have good days and bad days. I feel really appreciated here, like people listen to me. I feel like they care about my growth as a person and keeping me engaged. I think they go out of their way to make my life easy, to get out of my way and let me do my job. They value that I (and everyone on the team) have a unique opinion and has something to contribute. Plus, I love that they support a lot of the initiatives with women.
Each morning our teams gather together to collaborate and focus on the day's priorities.
When visitors get off the lobby on the 9th floor of our building, this is where they take a seat.
This is a space where our engineering team goes to brainstorm, work, and unwind a bit.
Each of our conference rooms is named after a major street in Providence.
Our office is in the heart of Downtown.
iPads outside each conference room tells you who's booked throughout the day, making it easy to find an open room on the fly.
Off the elevator you'll see TV screens with important upcoming dates along with rotating photos of our team, making it easy to get familiar with new faces in the office.
Our Team motto, "Let's make better mistakes tomorrow.".
This bar is a great place to work from in between meetings or for a change of scenery.
Lounge areas around the office make it easy to sit down with a few team members and catch up on the latest project updates.
The go-to after lunch spot? Ping pong table.
Smiles aside, things can get pretty competitive here.
We intentionally created lots of different kinds of spaces throughout the office so people could move around for work. It allows people to work in whatever environment makes them comfortable.
The favorite office perk? Free catered lunch every day.
But the other favorite perk has to be the snacks. From KIND bars to Cape Cod chips and fruit rollups, the office ops team keeps the office happy with tons of snack options.
Welcome to the sales floor, undoubtably the most energized area in the office.
TVs around the office display performance stats and progress on company goals to keep everyone engaged and updated.
Quotes from customers around the office provide a great reminder of the value we provide them with our products.
Thanks for checking off the office, see you soon!