101 - 250 employees
Private Equity
B2B
Big Data & Analytics
Enterprise Software / SaaS
FinTech & Payments
Marketing & Sales Tech

Upserve Company Overview

Every day, 14 million Americans show up to work at a restaurant. That’s 10% of the U.S. workforce. Almost all restaurants have fewer than 50 employees, and most are independent, not part of a giant chain. The restaurateurs leading these businesses run on tight margins. They don’t have a big capital budget. They aren’t software nerds. And most of all, they don’t have much time to get a handle on everything – guests, staff, menu, marketing and finance – making it harder than it has to be to take their restaurant to the next level. 

That’s why we created Upserve, the smart management assistant serving up clear guidance that makes your restaurant thrive. The magic ingredient. 

Offering pointed and timely guidance, Upserve makes it easier to manage guests, staff, marketing, finances, and even the menu. 

Running a restaurant isn’t going to get easier. But it will get smarter. 

Founded in 2009 by Angus Davis, the Providence, Rhode Island based company and is backed by Vista Equity Parntners, First Round Capital, Shasta Ventures, Index Ventures, Pritzker Group and Greylock Partners, among others. 

Jobs at Upserve

 
20 Jobs Listed
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Providence
ABOUT THE ROLE As a Field Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals. A TYPICAL DAY MAY INCLUDE: Becoming an expert in our industry, the product, and our restaurateurs Working 100% remotely, and...
Sales & Business Development
Providence
ABOUT THE ROLE Upserve is seeking Business Development Representatives (BDRs) to join our sales team. This is a phenomenal way to develop your sales and business skills within a growing and dynamic technology company! If you value teamwork, personal achievement, and restaurants - you'll fit right in! As a BDR, you will kick off our sales process by spending your days researching prospective customers, creating outreach strategies, and identifying new sales opportunities. You will conduct exploratory conversations with potential customers, and use your business acumen to identify how Upserve'...
Sales & Business Development
Providence
Upserve is seeking a Marketing Operations Analyst to enable Upserve's customer-facing teams to grow pipeline, lift win rates, and slash time out of the sales cycle, while delighting our existing installed base to drive up engagement, reduce churn, generate referrals and up-sell. The Marketing Operations Analyst works with Sales and Marketing leadership to manage the systems, tools, and technology that enable efficient and effective marketing campaigns. The Marketing Operations Analyst provides operational support to the Marketing departments with reporting and analytics, email marketing...
Marketing
Providence
ABOUT THE ROLE Reporting to the Corporate Controller, the Assistant controller is responsible for managing the Consolidated Financial Close Process, General Ledger, Capital accounting, Accounting policies and Procedures, Consolidation, and the integration of our global accounting operations. The General Ledger function involves the management of the trial balance for the central functions and the Company's subsidiaries, the monthly close process, the proper accounting for all transactions, including accounting research where necessary, reconciliations, and internal processes and controls...
Corporate Functions
Providence
ABOUT THE ROLE At Upserve, we understand that our partners are a critical part of our success. And as we continue to grow and expand our business, partners will play an even bigger role in our success. Our alliances and partnerships to-date have been opportunistic, and span a diverse group of third party consultants & vendors, system integrators and resellers. As Upserve expands our market share, we need to mature our partnership strategy, which in turn will increase our revenue contribution from partners. We are looking for a Director of Partnerships & Alliances, a...
Sales & Business Development
Providence
ABOUT THE ROLE Senior Account Executives at Upserve are responsible for analyzing a customers business objectives and advising customers on the value of Upserves platform as it pertains to their restaurant operations. Additionally, they provide consultations on how to best support our cloud-based Point of Sale and the Upserve HQ analytics product by designing a solution that integrates all technology, networking, hardware, and 3rd party applications into the platform. Responsibilities: Consult with prospective customers on their technology and operations needs Design a...
Sales & Business Development
Providence
Upserve is a restaurant management platform, serving up clear guidance that makes restaurants thrive. Offering pointed and timely guidance, Upserve makes it easier to manage guests, staff, marketing, finances, and even the menu. Running a restaurant isnt going to get easier. But it will get smarter. You elevate your restaurant - and your career - when you Upserve. About the Role: The Sales Operations Analyst will work with our Manager of Sales Operations to manage and improve the systems and processes across our customer-facing teams. You will enable our customer-facing teams to grow our...
Sales & Business Development
Providence
ABOUT THE ROLE Implementation Specialists are primarily responsible for installing customer hardware, backend configuration, programming menus into the point-of-sale, migration of payment processing, and point of sale training. Because of the highly technical nature of our product onboarding, the Implementation Specialist must also validate the solution design, hardware, and network configuration for our customers. Responsibilities: Coordination of payment processing relationship from prior VAR and 3rd party applications into Upserve HQ Point-of-...
Customer Success
Providence
ABOUT THE ROLE Implementation Project Managers are primarily responsible for overseeing the steps of a customer's Upserve onboarding: installation of customer hardware, configuration and programming of menus in the point-of-sale, and migration of payment processing. Implementation Project Managers serve as the main point of contact for customers and are responsible for getting new accounts across the Implementation finish line. Responsibilities: Conducting kick-off calls with customers to outline processes and manage implementation expectations...
Customer Success
Providence
ABOUT THE ROLE The Customer Implementation Coordinator role assists the Implementation team to ensure a restaurant's smooth transition onto the Upserve platform. The Implementation Coordinator provides an outstanding customer experience that is driven by industry knowledge, technical expertise, and the urgency to meet our customers' needs. Responsibilities: Assist with various backend configurations including menu, settings, and credit card processing Assist with consultations, walkthroughs, and trainings to ensure our customers have what they need...
Customer Success
Providence
ABOUT THE ROLE Upserve is seeking a QA Engineer to join our group of passionate and dedicated engineers as we continue to improve the quality of our products and internal processes. This position will be responsible for consistently delivering high-quality releases for at least one of the Upserve product suites. The QAE will be comfortable working closely with developers, product managers, and other departments across the organization. The right person for this position will also partner with the Product Quality Officer to cultivate a culture of quality across the organization....
Software Engineering/QA
Providence
The Opportunity: Were on the hunt for a talented Senior Backend Engineer to join our team. Upserves Backend Engineers are an integral member of the small team that is powering Upserve. They architect and scale the backend data processing infrastructure for our analytics, mobile, and payments platforms. They build the network that handles billions of dollars and volumes of restaurant data. And they work closely with Product, UX, and Dev Ops to coordinate efforts, iterate on features, anticipate future customer needs, and inform the product roadmap. In a typical...
Software Engineering/QA
Providence
The Opportunity: The Engineering Manager will lead a team of engineers in developing product features and enhancements for Upserves Inventory products. This role will be essential in empowering not just your immediate team but those across the organization to collaborate on the continued success of Upserve's Inventory products. You will facilitate architectural design discussions, provide key direction around company and industry goals, be a supportive and engaged sounding board for your team's needs, and most importantly you will empower your teams to deliver high quality...
Software Engineering/QA
Providence
ABOUT THE ROLE The Technical Operations Engineer is responsible for proactively analyzing data trends as well as diagnosing and resolving complex customer issues with hardware, software, or connectivity services related to Upserves restaurant management platform. This role works closely with our Support, Product Management and Engineering teams to escalate issues in the platform to ensure quality. Responsibilities: Management of ticket escalation queue within Salesforce Service cloud. Proactive mitigation of customer issues to avoid...
Software Engineering/QA
Providence
ABOUT THE ROLE The Product Marketing team at Upserve sits at the intersection of product, sales and marketing and is responsible for our product positioning and segmentation, competitive analysis and our Go-To-Market execution. This highly visible role reports into our Senior Director, Communications and will play a critical role in ensuring our customer facing teams' are aligned in their product messaging, assisting sales and product in the creation of content and collateral, and will work cross-functionally with leadership from product management and sales to launch our...
Marketing
Providence
Upserve is looking for a Chief Technology Officer (CTO) to lead the companys technology organization, with responsibility for the vision, leadership, and implementation of overall technology strategy and development and test processes. The role will require a passionate, business-oriented technology leader who can provide strategic leadership and management in the design and development of the major technical initiatives that support strategic business programs and facilitate revenue growth. The ideal candidate will be able to get into the details while providing strategic, technical, and...
Software Engineering/QA
Providence
ABOUT THE ROLE The Hardware Fulfillment Specialist is responsible for managing the relationship with Upserves key logistics partner (Denali), monitoring the hardware distribution forecast to ensure adequate stock for fulfillment, and ensuring adherence to service delivery performance standards resulting in a positive customer experience. The Hardware Fulfillment Specialist will be expected to manage and communicate stock levels, backordered items, and fulfillment timelines to internal stakeholders on an ad hoc basis. Day to day responsibilities in this role include:...
Customer Success
Providence
ABOUT THE ROLE The Project Manager (PM) will be responsible for implementing large cross-functional projects in support of revenue initiatives. The PM will work with minimal direction in a fast-paced environment while supporting the organizational culture of continuous process improvement. As an integral part of the Upserve Operations Team, duties may include, but are not limited to, creating a Needs Assessment, High-Level Business Requirements, Cost Benefit Analysis (CBA), Risk Mitigation Strategy, Workflow Design documentation (Process Maps), Project Plan development and...
Customer Success
Providence
ABOUT THE ROLE Upserve's Business Development Representatives are on the front-line of our business and are responsible for prospecting and scheduling demo presentations for our Account Executives. In this role you will oversee and motivate the managers of this competitive team with a focus on delivering a winning strategy and coaching. You will report into our Chief Marketing Officer and own the execution of our companys outbound prospecting efforts to drive pipeline for the organization. Responsibilities: - Using technology (Salesforce, Outreach, and Marketo) to...
Sales & Business Development
Providence
ABOUT THE ROLE Hospitality is the wild west of B2B marketing. Upserve is searching for an experienced marketing professional looking for a challenge, who can think creatively and strategically about a notoriously difficult-to-reach audience in a competitive marketplace while providing vision, strategy, execution, and results. As CMO, you will build and lead a team of experienced marketing professionals in creating and retaining customers. The ideal candidate is an inspiring leader who is adept at testing new ideas to surface mold-breaking solutions. RESPONSIBILITIES Upserves key value is One...
Marketing
10 Dorrance Street
Providence, RI 02903

Our company values are more than just words on a page. We live them in our daily actions, and use them to guide our decisions.

One Team

At Upserve, we are One Team – unified in our passion for the customers we serve, and the company we are building. We push one another, and hold each other accountable for great results – but, always with respect for the diverse perspectives and background that each person brings to the table.

 

Curiosity

When you join Upserve, you join a culture that is not afraid of failure. We live the phrase, ‘let’s make better mistakes tomorrow’ and encourage people to push the limits, and to challenge the status quo. After all, it’s through failure that we learn the most.

Curiosity also means an openness and passion for learning. According to our most recent Internal Engagement Survey, over 94% of our team members say that they have gained new skills or knowledge while working at Upserve.

 

Impact

We are here to make a difference – to our customers, an industry that employs 14.4 million people – about one in 10 working Americans (source: NRA) – across 1M+ restaurants nationwide. We do what we do because we see the impact it makes for our customers. But that is no small task. We take on big, important challenges, not small things, because we aim to provide value today.

But our impact doesn’t stop there. We strive to impact our community in a meaningful way. That means that we are actively involved with important initiatives such as diversity and inclusion in technology, closing the education achievement gap, and food security, to name a few. Our passions don’t stop when we leave the office, we are always seeking out new ways to make a difference. Learn more about our recent efforts in these efforts here.

 

Empathy

In all of our actions, we strive to convey an understanding and respect for the needs of others. From product development to email marketing, we keep the customer – not our own agendas – at the forefront of our decisions. Internally, this goes beyond simply listening to one another. Displaying empathy means to treat one another with respect, and strive to understand the perspectives of others while also recognizing the limitations of our own knowledge.

 

Openness

Here at Upserve, we have intentionally built an environment where information flows readily and transparently. We also believe that great ideas come from diverse perspectives. Living this value means asking, ‘what are we missing? How can we get better?’ from our peers – and, truly appreciating their input. We also operate in a culture of radical candor, and strive to provide meaningful feedback at a peer-to-peer level.

 

Grit

Across our company, you’ll hear Upserve team members echo that the key to growth is to ‘keep the main thing the main thing’! With grit and perseverance, we pursue opportunities with excitement – never letting ourselves be overcome by obstacles in our path. Our recent engagement survey showed that nine out of 10 employees are motivated to go above and beyond. We can’t help it! We wake up every day, inspired to do better and to achieve more. Because at the end of the day, we’re here to change the world.

Katryn
Software Engineer

If you could describe working at Upserve in three words, what would they be?

  1. Supportive.
  2. Catalyst.
  3. Progressive.

Building on that a little more, why did you decide to work at Upserve?

The team at Upserve is very experienced and I’m at the point in my career where I’m trying to absorb as much as possible from the people I surround myself with in my career. I don’t want to be the smartest person in the room. Even if it’s overwhelming being in a meeting with tons of people with Masters and PhDs, they push you to go a lot faster and learn a lot faster. Sometimes it feels impossible to keep up, then you realize they’re just people who were in your shoes at one point. It’s easy to assume programmers are superhuman beings, but they’re just like everybody else, they’re a bit weird, but I like that.

You mentioned how important it is to surround yourself with people who push you, can you talk a bit more about the culture here at Upserve?

The people are thoughtful, very human and real. They respect that we’re people with lives and that we want to bring our A game but we’re also human and have good days and bad days. I feel really appreciated here, like people listen to me. I feel like they care about my growth as a person and keeping me engaged. I think they go out of their way to make my life easy, to get out of my way and let me do my job. They value that I (and everyone on the team) have a unique opinion and has something to contribute. Plus, I love that they support a lot of the initiatives with women.

Blog

June 14, 2018
Alaina Restivo, former vice-president of talent for Upserve, a restaurant-management platform based in Providence, Rhode Island, fully embraces her company’s family-first policies as well as its LGBTQ efforts. The post 3 Reasons Why Gender Equality is an ‘Everyone’ Issue appeared first on Upserve. ...
June 23, 2017
How did you get into coding? Ask that question to any one of our engineers and you’ll get a different answer. From taking things apart in their parents’ basements to participating in bootcamps after college, each one of their journeys was different. When the opportunity … The post Community Engagement: Hour of Code takes Upserve appeared first on Upserve. ...
June 6, 2017
Our Goal The conversations around our Wellness Program continuously circle back to one key issue: impact. What impact are we really having on improving life for everyone involved in what we’re doing? The goal of our program is more than just to make sure people … The post Perks and Culture: What Wellness Means at Upserve appeared first on Upserve. ...
November 17, 2016
Today I sat down with Katryn, one of the incredible software engineers on our team, to learn more about women in tech, what brought her to Upserve and her epic knitting skills. Check it out! Have you always known that you wanted to be an … The post Meet the Team: Katryn, UX Engineer appeared first on Upserve. ...
November 2, 2016
“We’re all learning here; the best listeners will end up the smartest.” I have a confession to make: I’d go to school forever if I could. As a marketer, not a day goes by that I don’t find myself watching talks, reading articles, and joining … The post Going "Back To School" With Upserve Academy appeared first on Upserve. ...