Upserve

Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, Breadcrumb POS by Upserve; actionable analytics through Upserve HQ; transparent processing with Upserve Payments; mobile restaurant management with Upserve Live, and seamless integration with leading third-party restaurant apps via the Upserve Marketplace. Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, process over $11 billion in annual sales, and serve over 23 million meals per month. 
 

Upserve

Providence | New York City | San Francisco | Denver

Company Overview

Every day, 14 million Americans show up to work at a restaurant. That’s 10% of the U.S. workforce. Almost all restaurants have fewer than 50 employees, and most are independent, not part of a giant chain. The restaurateurs leading these businesses run on tight margins. They don’t have a big capital budget. They aren’t software nerds. And most of all, they don’t have much time to get a handle on everything – guests, staff, menu, marketing and finance – making it harder than it has to be to take their restaurant to the next level. 

That’s why we created Upserve, the smart management assistant serving up clear guidance that makes your restaurant thrive. The magic ingredient. 

Offering pointed and timely guidance, Upserve makes it easier to manage guests, staff, marketing, finances, and even the menu. 

Running a restaurant isn’t going to get easier. But it will get smarter. 

Founded in 2009 by Angus Davis, the Providence, Rhode Island based company and is backed by First Round Capital, Shasta Ventures, Index Ventures, Pritzker Group and Greylock Partners, among others. 

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Our company values are more than just words on a page. We live them in our daily actions, and use them to guide our decisions.

One Team

At Upserve, we are One Team – unified in our passion for the customers we serve, and the company we are building. We push one another, and hold each other accountable for great results – but, always with respect for the diverse perspectives and background that each person brings to the table.

 

Curiosity

When you join Upserve, you join a culture that is not afraid of failure. We live the phrase, ‘let’s make better mistakes tomorrow’ and encourage people to push the limits, and to challenge the status quo. After all, it’s through failure that we learn the most.

Curiosity also means an openness and passion for learning. According to our most recent Internal Engagement Survey, over 94% of our team members say that they have gained new skills or knowledge while working at Upserve.

 

Impact

We are here to make a difference – to our customers, an industry that employs 14.4 million people – about one in 10 working Americans (source: NRA) – across 1M+ restaurants nationwide. We do what we do because we see the impact it makes for our customers. But that is no small task. We take on big, important challenges, not small things, because we aim to provide value today.

But our impact doesn’t stop there. We strive to impact our community in a meaningful way. That means that we are actively involved with important initiatives such as diversity and inclusion in technology, closing the education achievement gap, and food security, to name a few. Our passions don’t stop when we leave the office, we are always seeking out new ways to make a difference. Learn more about our recent efforts in these efforts here.

 

Empathy

In all of our actions, we strive to convey an understanding and respect for the needs of others. From product development to email marketing, we keep the customer – not our own agendas – at the forefront of our decisions. Internally, this goes beyond simply listening to one another. Displaying empathy means to treat one another with respect, and strive to understand the perspectives of others while also recognizing the limitations of our own knowledge.

 

Openness

Here at Upserve, we have intentionally built an environment where information flows readily and transparently. We also believe that great ideas come from diverse perspectives. Living this value means asking, ‘what are we missing? How can we get better?’ from our peers – and, truly appreciating their input. We also operate in a culture of radical candor, and strive to provide meaningful feedback at a peer-to-peer level.

 

Grit

Across our company, you’ll hear Upserve team members echo that the key to growth is to ‘keep the main thing the main thing’! With grit and perseverance, we pursue opportunities with excitement – never letting ourselves be overcome by obstacles in our path. Our recent engagement survey showed that nine out of 10 employees are motivated to go above and beyond. We can’t help it! We wake up every day, inspired to do better and to achieve more. Because at the end of the day, we’re here to change the world.

Katryn
Software Engineer

If you could describe working at Upserve in three words, what would they be?

  1. Supportive.
  2. Catalyst.
  3. Progressive.

Building on that a little more, why did you decide to work at Upserve?

The team at Upserve is very experienced and I’m at the point in my career where I’m trying to absorb as much as possible from the people I surround myself with in my career. I don’t want to be the smartest person in the room. Even if it’s overwhelming being in a meeting with tons of people with Masters and PhDs, they push you to go a lot faster and learn a lot faster. Sometimes it feels impossible to keep up, then you realize they’re just people who were in your shoes at one point. It’s easy to assume programmers are superhuman beings, but they’re just like everybody else, they’re a bit weird, but I like that.

You mentioned how important it is to surround yourself with people who push you, can you talk a bit more about the culture here at Upserve?

The people are thoughtful, very human and real. They respect that we’re people with lives and that we want to bring our A game but we’re also human and have good days and bad days. I feel really appreciated here, like people listen to me. I feel like they care about my growth as a person and keeping me engaged. I think they go out of their way to make my life easy, to get out of my way and let me do my job. They value that I (and everyone on the team) have a unique opinion and has something to contribute. Plus, I love that they support a lot of the initiatives with women.

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