101 - 250 employees
Private Equity
B2B
Big Data & Analytics
FinTech & Payments
Marketing & Sales Tech
SaaS

Upserve Company Overview

Every day, 14 million Americans show up to work at a restaurant. That’s 10% of the U.S. workforce. Almost all restaurants have fewer than 50 employees, and most are independent, not part of a giant chain. The restaurateurs leading these businesses run on tight margins. They don’t have a big capital budget. They aren’t software nerds. And most of all, they don’t have much time to get a handle on everything – guests, staff, menu, marketing and finance – making it harder than it has to be to take their restaurant to the next level. 

That’s why we created Upserve, the smart management assistant serving up clear guidance that makes your restaurant thrive. The magic ingredient. 

Offering pointed and timely guidance, Upserve makes it easier to manage guests, staff, marketing, finances, and even the menu. 

Running a restaurant isn’t going to get easier. But it will get smarter. 

Founded in 2009 by Angus Davis, the Providence, Rhode Island based company and is backed by First Round Capital, Shasta Ventures, Index Ventures, Pritzker Group and Greylock Partners, among others. 

Jobs at Upserve

 
12 Jobs Listed
Clear Filters
Providence
At Upserve, we have everything restaurants need to be wildly successful. We are a are expanding our fast-paced technology platform and our Sales team to better support our customers. We are looking for an energeticSales Administrators who will be responsible for assisting the Sales leaders and Sales team members with administrative tasks. The Sales Admin will enhance thecustomer experience so that it results in a sale of the Upserve product. The Sales Administrator is constantly looking for ways to improve the sales process to create an efficient and effective sale. Responsibilities in this...
Sales & Business Development
Providence
ABOUT THE ROLE Upserve is seeking Sales Development Representatives (SDRs) to join our sales team. This is a phenomenal way to develop your sales and business skills within a growing and dynamic technology company! If you value teamwork, personal achievement, and restaurants - you'll fit right in! As an SDR, you will kick off our sales process by spending your days researching prospective customers, creating outreach strategies, and identifying new sales opportunities. You will conduct exploratory conversations with potential customers, and use your business acumen to identify how Upserve's...
Sales & Business Development
Providence
ABOUT THE ROLE As an Account Manager in our Providence office you will work with our existing customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area, and possess strong relationship management skills. Each month you will drive upsells and cross-sells within our existing customer base which will include conducting online/ in-person...
Sales & Business Development
Providence
ABOUT THE ROLE: As a member of the content marketing team, you will ideate, produce, distribute and measure the performance of content across various channels. Reporting to the Director of Communications, you will serve as a writer for an array of multimedia content that delves into the needs, trends and hot topics of restauranteurs and their employees. You will be well-versed in SEO writing and have a keen eye for copyediting, finely honed interviewing skills, the discipline to pay close attention to details and understand what it takes to research, analyze, and produce engaging content...
Marketing
Providence
ABOUT THE ROLE The Finance Operations Associate performs a wide variety of activities across the Finance function in areas including: Billing, Deal Desk, Risk Management, and Business Applications. They will work closely with the entire Finance team, internal departments and external contacts to perform cross-functional work. A TYPICAL DAY MAY INCLUDE: Manage multiple-priorities in a fast paced environment, have the ability to learn quickly and adapt to changes, as well as, have high attention to detail Drive cross-departmental projects...
Corporate Functions
Providence
ABOUT THE ROLE As an Account Executive in Providence, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, competitor positioning in your geographic area. Each month you will drive the sales cycle from online demonstrations to closing deals.Day to day, this means: Becoming an expert in our industry, the product, and our restaurateurs Close business...
Sales & Business Development
Providence
ABOUT THE ROLE Senior Account Executives at Upserve are responsible for analyzing a customers business objectives, and advising customers on the value of Upserves platform as it pertains to their restaurant operations. Additionally, they provide consultations on how to best support our cloud-based Point of Sale and the Upserve HQ analytics product by designing a solution that integrates all technology, networking, hardware, and 3rd party applications into the platform. RESPONSIBILITIES: Consulting with prospective customers on their technology and operations needs Designing a technical and...
Sales & Business Development
Providence
ABOUT THE ROLE In this role you will provide product management focused on Business Intelligence and Analytics. Youll work closely with cross-functional internal teams to shape Upserves data strategy and to deliver analytics and tools to customers and to the organization. You will be responsible for defining and executing a BI roadmap; creating a foundation of sound data collection and normalization techniques; and identifying opportunities for monetizing data. YOUR WORK Youll partner with data science, engineering and other internal teams to identify and...
Software Engineering/QA
Providence
About the role The Information Security Specialist role is engaged in every aspect of the information security program at Upserve and interacts with every part of the business to scale security at Upserve to support our continued growth. In this role, your work will have a significant impact and visibility. A typical week may include: Conducting risk assessments of systems, processes, and third-parties Participating in or overseeing security assessments such as penetration testing, bug bounties, and code reviews Ensuring compliance with PCI DSS requirements and...
Software Engineering/QA
Providence
ABOUT THE ROLE Upserve is looking for a Sales Manager to lead our side sales team to acquiring new target customers. The sales manager will be responsible for the hiring, training, and management of new and established sales professionals in a fast paced and high growth environment. We are looking for someone who will foster an exceptional Sales team culture of high performance and solution-based sales through ongoing coaching and skill development. RESPONSIBILITIES OR A TYPICAL DAY MAY INCLUDE: Managing a fast-paced SaaS sale, involving up to 5 decision makers representing one to 10...
Sales & Business Development
Providence
The Opportunity At Upserve, we understand that our partners are a critical part of our success. And as we continue to grow and expand our business, partners will play an even bigger role in our success. Our alliances and partnerships to-date have been opportunistic, and span a diverse group of third party consultants & vendors, system integrators and resellers. As Upserve expands our market share, we need to mature our partnership strategy, which in turn will increase our revenue contribution from partners.We are looking for a Director of Partnerships & Alliances, a...
Sales & Business Development
Providence
Partner Success Managers are responsible for an incredible partner experience, engaging and enabling our community of ISOs and 3rd party vendors, who work directly and regularly with restaurateurs. At Upserve, Partner Success Managers build thriving partner relationships, ensuring high level of partner engagement with our platform and products, increased retention, and a consistently strong and positive experience with our brand. Day to day responsibilities in this role include: Directly manage partner relations with key ISOs and resellers Assess and identify opportunities to...
Sales & Business Development
10 Dorrance Street
Providence, RI 02903

Our company values are more than just words on a page. We live them in our daily actions, and use them to guide our decisions.

One Team

At Upserve, we are One Team – unified in our passion for the customers we serve, and the company we are building. We push one another, and hold each other accountable for great results – but, always with respect for the diverse perspectives and background that each person brings to the table.

 

Curiosity

When you join Upserve, you join a culture that is not afraid of failure. We live the phrase, ‘let’s make better mistakes tomorrow’ and encourage people to push the limits, and to challenge the status quo. After all, it’s through failure that we learn the most.

Curiosity also means an openness and passion for learning. According to our most recent Internal Engagement Survey, over 94% of our team members say that they have gained new skills or knowledge while working at Upserve.

 

Impact

We are here to make a difference – to our customers, an industry that employs 14.4 million people – about one in 10 working Americans (source: NRA) – across 1M+ restaurants nationwide. We do what we do because we see the impact it makes for our customers. But that is no small task. We take on big, important challenges, not small things, because we aim to provide value today.

But our impact doesn’t stop there. We strive to impact our community in a meaningful way. That means that we are actively involved with important initiatives such as diversity and inclusion in technology, closing the education achievement gap, and food security, to name a few. Our passions don’t stop when we leave the office, we are always seeking out new ways to make a difference. Learn more about our recent efforts in these efforts here.

 

Empathy

In all of our actions, we strive to convey an understanding and respect for the needs of others. From product development to email marketing, we keep the customer – not our own agendas – at the forefront of our decisions. Internally, this goes beyond simply listening to one another. Displaying empathy means to treat one another with respect, and strive to understand the perspectives of others while also recognizing the limitations of our own knowledge.

 

Openness

Here at Upserve, we have intentionally built an environment where information flows readily and transparently. We also believe that great ideas come from diverse perspectives. Living this value means asking, ‘what are we missing? How can we get better?’ from our peers – and, truly appreciating their input. We also operate in a culture of radical candor, and strive to provide meaningful feedback at a peer-to-peer level.

 

Grit

Across our company, you’ll hear Upserve team members echo that the key to growth is to ‘keep the main thing the main thing’! With grit and perseverance, we pursue opportunities with excitement – never letting ourselves be overcome by obstacles in our path. Our recent engagement survey showed that nine out of 10 employees are motivated to go above and beyond. We can’t help it! We wake up every day, inspired to do better and to achieve more. Because at the end of the day, we’re here to change the world.

Katryn
Software Engineer

If you could describe working at Upserve in three words, what would they be?

  1. Supportive.
  2. Catalyst.
  3. Progressive.

Building on that a little more, why did you decide to work at Upserve?

The team at Upserve is very experienced and I’m at the point in my career where I’m trying to absorb as much as possible from the people I surround myself with in my career. I don’t want to be the smartest person in the room. Even if it’s overwhelming being in a meeting with tons of people with Masters and PhDs, they push you to go a lot faster and learn a lot faster. Sometimes it feels impossible to keep up, then you realize they’re just people who were in your shoes at one point. It’s easy to assume programmers are superhuman beings, but they’re just like everybody else, they’re a bit weird, but I like that.

You mentioned how important it is to surround yourself with people who push you, can you talk a bit more about the culture here at Upserve?

The people are thoughtful, very human and real. They respect that we’re people with lives and that we want to bring our A game but we’re also human and have good days and bad days. I feel really appreciated here, like people listen to me. I feel like they care about my growth as a person and keeping me engaged. I think they go out of their way to make my life easy, to get out of my way and let me do my job. They value that I (and everyone on the team) have a unique opinion and has something to contribute. Plus, I love that they support a lot of the initiatives with women.

Blog

July 24, 2018
The post Restaurant Inventory Management 101 Guide appeared first on Upserve. ...
June 5, 2018
The post How To Manage Restaurant Expenses appeared first on Upserve. ...
March 6, 2018
If you are a restaurant owner who is unsure and about what restaurant licenses and permits you need to open a restaurant then look no further. Upserve has put together the ultimate guide to the processes and steps you need to obtain restaurant licenses and you can access it here.… Continued The post The Restaurateur’s Guide To Licenses and Permits appeared first on Upserve. ...
January 29, 2018
The post 50+ Restaurant Valentine’s Day Promotion Ideas appeared first on Upserve. ...
January 23, 2018
The post Restaurant State of the Industry Report 2018 appeared first on Upserve. ...