Working in Boston Tech: JRNI
JRNI is transforming the way companies interact with their customers.
We connected with members of JRNI's team to get an inside look at the company's day-to-day operations.
Interested in working here? Check out all of the job openings at JRNI on the list to the right!
Quick Hit Company Details
- Year Founded: 2008
- Number of employees / number of employees: 103
- Industry: Software, Retail, Financial Services
Can you share the details on what JRNI does?
JRNI is the leading enterprise software-as-a-service scheduling platform for businesses to optimize the customer journey. Our technology enables companies to engage customers, online to offline, via appointments, events, and queueing to deliver superior experiences. It’s all about adding the human element into the mix.
Who are some of your customers?
We have about 1,100 customers worldwide, mostly in the retail and financial services sectors, and some of those include:
Retail: Bed Bath & Beyond, LEGO, Levi’s, B&H Photo, John Lewis & Partners, Debenhams, Charlotte Tilbury, JoJo Maman Bébé, Halfords, and Signet Jewelers
Financial Services: U.S. Bank, ANZ, BNZ, Oriental Bank, and Border Bank
What are your company’s core values or how would you best describe the culture and working environment at JRNI?
At JRNI, we believe in spending more time doing the things that we’re passionate about, and less time on the items that we have to do just because we have to do them. We put this notion into the heart of our company mission – to enable companies to build powerful human-to-human experiences – and inside JRNI, the same is true of our team.
Because we root our culture in togetherness and inclusion, we support and encourage our team to embody our values:
Unity: Work together to create an environment of inclusivity where we can achieve success as a team.
Trust: Work professionally, be accountable for your work, and treat others with respect and kindness.
Curiosity: Always be learning, and challenging the status quo. Start by asking “why” and see where it takes you.
Doing what matters: Work intelligently to continuously add value to both our customers and to the business as a whole.
Is there anything that you’d like to share in terms of promoting diversity across your company and hiring practices?
We believe that it takes all kinds of people with all kinds of ideas to meet our goal of creating technology that our customers can use to make their lives easier, drive more revenue, and provide their customers with exceptional experiences.
Since we have offices all over the world, including our London headquarters and Sydney operations, we’re a diverse group of innovative thinkers who work tirelessly for our customers. In fact, we’re all on this journey together. As we say, “One Team. One JRNI.”
From a big picture point of view, what experience or traits do you typically look for when interviewing and hiring new employees into JRNI?
We seek people who are passionate about technology and enjoy teamwork. We use our values as one of the criteria for the hiring process to ensure that we’re hiring people to help positively influence and evolve our culture as we grow.
Our customers’ business needs and challenges change constantly, so we must evolve our software to help them accomplish their business objectives. That means we’re always looking for people who can creatively solve problems and can always enhance our technology toward the future.
In order to evolve our platform, we must work in teams. We’re a very collaborative company, and we rely on each other as one entity to get the right things done for our customers. No matter which department – development, customer success, engineering, sales, people, and marketing – we’re all working together to make our customers happy.
What’s the best way to get a job at JRNI?
What can someone expect during the interview process?
As we’ve mentioned before, our core values are an integral part of the hiring process. Depending on the seniority of the role, we tend to have two to three interview stages, which can include a cultural and an ability-to-thrive interview and a role-specific round (sometimes including a technical exercise). It’s important to us to find team members who are inclusive and practical, and who are just as excited about our technology as us!
What can people expect over the course of their career at JRNI?
Challenging, fun, and rewarding work. You can expect to roll up your sleeves and dig into our technology to see how we can further develop it, and collaborate directly with our customers to help them address their challenges.
Our office culture is casual, which allows you to be who you are and come to work each day with your own ideas and perspectives.
As our company grows, we want our employees to grow with it, which is why we’re deeply committed to learning and development. We give all of our employees three days each year to spend on personal learning, two hours each week dedicated to professional learning, plus support in finding the best courses to take. We support our employees’ career goals and work with them to reach them.
What types of activities are employees involved in at or outside the office?
Inside our office, some of our employees participate on our “Dream Team” committee, which organizes our employee engagement initiatives, including holiday celebrations, summer outings, and office social events. It’s a fun way to take a break from work and help us to maintain our great culture.
Outside our office, some of our employees attend industry and professional workshops in the Boston technology community and explore their personal passions through their own endeavors.
Share one or more random fun facts
Our company was originally established as BookingBug after our Founder and Chief Architect Glenn Shoosmith, who’s based in London, found that scheduling a squash game was overly complex and ineffective. He looked to Amazon for inspiration and wanted to apply its approach for online shopping to scheduling. And here we are today, more than a decade later!
Rapid Fire Questions
What’s on tap?
Our beer fridge is (always) stocked with all of our favorite beverages, including Blue Moon, Stella Artois, Bud Light, Allagash, Nite Lite, and more. Not to mention we also have fresh fruit, delicious cereals, and sweet treats in the office.
iPhone or Android?
Both – there’s a good mix of employees with iPhones and Androids.
Favorite employee perk?
It’s a tie between 90-days, full-pay maternity and paternity leave and flexible working options.
Coffee - hot or iced?
Both – it’s definitely the season for hot coffee, but as true New Englanders, it’s iced coffee year-round. And because we’re a London-based company, we have plenty of tea options too!
Wake up before the alarm or hit the snooze button?
Wake up before the alarm – there’s no better time to get going.
View from your office:
Christina Mowry, Senior Digital Marketing Specialist
“Life at JRNI is great. I enjoy working with my coworkers, who are smart, friendly, and helpful. My manager is supportive of my career goals and wants me to succeed and grow in my role. That support, combined with the company’s weekly commitment to personal development, is something that is unique to JRNI.”
John Nolan, Customer Support Technician
“JRNI provides a fast and engaging work environment that allows me to strengthen my skills and partner with some of the world’s biggest retailers and financial services companies. I love working with our customers to solve their biggest challenges and help them use our technology to their greatest advantage. Collaborating with my colleagues, who are just as passionate as I am about our software and the industries that we serve, allows me to not only thrive in my role, but in the company overall.”