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Engineering Spotlight: PatientPing

March 18, 2020

Engineering Spotlight: PatientPing

PatientPing is a venture-backed health technology company based in Boston that is transforming healthcare delivery. They are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care.

We connected with several members of PatientPing's team to get an inside look at the company's technology, various projects, the team's culture, and more. 

Interested in joining PatientPing's engineering team? Take a look at all of the company’s openings on the list to the right!


Quick Hit Details

  • Year Founded: 2013 ​
  • Industry: Healthcare

Can you share a summary on what PatientPing does?

PatientPing is a Boston-based care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers to collaborate on shared patients through a comprehensive suite of solutions and allows provider organizations, health plans, governments, individuals and the organizations supporting them to leverage this real-time data to reach their shared goals of improving the efficiency of our healthcare system.

PatientPing Company Culture

What are some of the different technologies that the engineering team gets to work with and at what scale?

We use a lot of fun tech, we’re mostly a Java/Kotlin shop, we use Kafka, Docker, Kubernetes, ElasticSearch. We process millions of messages a day, so the scale is enough that all of our challenges are interesting.

What are some of the interesting projects that the engineering team is tackling?

We work with a fair volume, so we are consistently tackling scaling and regulation issues, working with protected health information is a serious task! We are in the process of obtaining the industry’s best certification for our security practices, HiTrust, so that has been a project that impacts the whole department.

Does your engineering team have a chance to work on projects outside of their day-to-day responsibilities?  

We do team hackdays, to work and build up crazy ideas together to see if there is some potential in them.

What is the culture like at PatientPing for the engineering team?

I would describe the engineering culture at PatientPing as both collaborative and diligent. There’s room and opportunity to build connections and laugh, while still remaining focused on the disciplined application of modern techniques to solving real problems for real patients. We’re all invested together in improving engineering quality and practice. As much as we’re taking pride and ownership of our work on a daily basis, we also enjoy going out on the town or working out our creative differences over in-office ping-pong matches.

PatientPing Company Culture

What can a potential employee expect during the interview process?

Technical screening via a take home exercise, lots of engaging technical conversations and problem solving with a team of interested and transparent engineers and potential teammates. 

Are you involved in any local tech organizations or Meetups?

Some of our team members belong to organizations like Inclusive Tech Hub, have sat on standards boards for the W3C, are part of technical working groups for healthcare interchange, and a lot of people attend Meetups and conferences on a regular basis.


Rapid Fire Q&A

What’s on tap? 

Cold brewed Coffee & Hot cold brew!!!

Star Wars or Star Trek? 

Star Trek

iPhone or Android? 

Solid mix

Coffee - hot or iced?

Cold brew

Favorite employee perk? 

Snacks & regular team lunches!

What music is playing in your office? 

We have a rotating DJ of the day

PatientPing Company Culture


Team Profiles

Aaron DuBenion-Souza PatientPing

Aaron DuBenion-Souza - Software Engineer

When did you start working at PatientPing?

I started working at PatientPing on December 2nd, 2019.

Why did you choose to come to PatientPing?

Some crucial factors in deciding to work at PatientPing were the extremely inviting atmosphere and the intuitive sense that there is a clear and focused motivation to make lives better.

What do you like about working at PatientPing?

Everyone’s friendly, everyone is collaborative, and the team I work on is super driven for success. This is the only company I’ve worked for that has taken my dietary restrictions into account before I even stepped foot in the door on my first day.

What work do you do here, and why do you find it gratifying?

I work as a Software Engineer focusing on platform-related concerns.

Why do you love working with your colleagues?

My team and everyone related does such a great job of fostering a supportive environment. Everyone’s approachable - no ego here!

What’s a fun fact your colleagues might not know about you?

For a while I used to be a (very) casual knitter! I used to attend a knitting group at J.P. Knit & Stitch in Jamaica Plain, MA.

When I’m not at PatientPing, I’m most likely ________.

Working on language learning, indulging in anime-related interests, or (as of late) spending lots of time looking at mechanical keyboards.

Natalia Vidal PatientPing

Natalia Vidal - Senior Frontend Engineer

When did you start working at PatientPing?

I started working for PatientPing in November 2019

Why did you choose to come to PatientPing?

I liked it even from the selection process which is all very thoughtful, whilst it is a thorough process it never felt stressful. I really identify with the values, culture and mission.  

What do you like about working at PatientPing?

I love the culture, everybody is really friendly and you can feel how committed everyone is to the mission of the company. Working on something meaningful really makes a difference. 

What work do you do here, and why do you find it gratifying?

I am a Senior FrontEnd Software Engineer working on Patient Stories. I love working on features that will have an impact on the quality of healthcare providers can give to patients

Why do you love working with your colleagues?

Because it’s truly collaborative, everyone is willing to listen, consider other opinions and share knowledge.

What’s a fun fact your colleagues might not know about you?

I became a Veterinary Technician as a result of volunteering for a cat rescue where we looked after very sick and hurt cats.

When I’m not at PatientPing, I’m most likely ________.

Organizing events for Inclusive Tech Hub, learning crafts like woodworking or glassblowing or working out.


Want to learn more about PatientPing? Check out their BIZZPage