Engineering Spotlight: Devoted Health
Devoted Health is looking to help provide proper, and more affordable, healthcare for seniors. We spoke with the company’s Co-Founder and CEO Ed Park for the VentureFizz Podcast where he spoke in detail about Devoted Health’s mission.
We connected with Mimi Liu, Engineering Director at Devoted Health, to get an inside look at the company's engineering team. Liu also went into lots of details about Devoted Health’s technology, the various projects, the team's culture and more.
Interested in joining Devoted Health’s engineering team? Take a look at all of the company’s openings on the list to the right!
Quick Hit Details
Year Founded: 2017
Number of Employees: 288
Number of Engineers: 25
Industry: Healthcare insurance
Can you share a summary on what Devoted Health does?
Devoted Health is a technology-enabled healthcare plan in the Medicare Advantage space. Our mission is to treat our members like they are family by providing them with high quality, affordable health plans, and clinical services.
What are some of the different technologies that the engineering team gets to work with and at what scale?
Our north star is not a specific technology, but rather the goal of continually increasing the leverage of every member of the team. We’re currently building with Go, PostgreSQL, gRPC, GraphQL, React, TypeScript, Terraform, and AWS.
What are some of the interesting projects that the engineering team is tackling?
Our engineering team aims to simplify the complexities of healthcare. In our industry, technology is typically fragmented. Systems either don’t talk to each other or are duct taped together, resulting in Frankenstein tech solutions that magnify the complexities of healthcare rather than simplify them.
Our central engineering challenge is to build a platform that facilitates collaboration between teams at Devoted, and the clinicians we partner with, so we can serve as an abstraction layer between our members and the messiness of healthcare. For example, we have built a member checklist that pulls together all the work in flight across multiple member-facing teams. Using this tool, our service team would be able to see during a call from a member about their medication benefits that she just got discharged from the hospital and is overdue for a followup visit with her PCP. By tech enabling these interactions with our members, we not only deliver better customer service, but we’re also able to identify and close critical care gaps and head off adverse clinical events to change lives for the better.
Does your engineering team have a chance to work on projects outside of their day-to-day responsibilities?
We hold Get Our House In Order days where we ask ourselves:
- Are there things that cause me pain that I never get around to addressing?
- Is there an area I want to learn more about?
- Are there little secrets or tweaks that you use that could be of value to others?
Through GOHIO days, we’re able to help each other reduce points of friction in our day to day work and reinforce a shared sense of civic responsibility.
What is the culture like at Devoted Health for the engineering team?
We’re a seasoned engineering team motivated by our collective potential to positively impact healthcare at scale. To realize that potential, we committed early and fully to building a diverse team. While we’re proud of the success we’ve had in shattering the norms in the tech industry when it comes to diversity, we continue to invest in our hiring and retention efforts because we know maintaining success on this front requires sustained investment.
Another early commitment we made as a team was to being geographically distributed. We have baked distributed friendly practices into the way we work, including everything from making sure our standard A/V setup in conference rooms makes it easy for everyone to participate, to pushing key decisions that happen outside of meetings into slack. As a result, all of us enjoy more flexibility at work, whether it’s for working from home while you recover from the pink eye your kid passed along or while your plumber takes twice as long as planned to fix that leak in the bathroom.
What can a potential employee expect during the interview process?
Our interview process is transparent and quick. We’ve also intentionally built flexibility into our process and iterated on our hiring rubrics to make sure our interview process aligns with our cultural values.
Are you involved in any local tech organizations or Meetups?
Yes, we are involved in open source projects, the Boston tech community, the Go community, PyData, RubyConf, Lesbians Who Tech, Girls Who Code, Grace Hopper, and a number of other groups.
Rapid Fire Q&A
What’s on tap?
Bevi seltzer and cans of local craft beer.
Star Wars or Star Trek?
iPhone or Android?
Coffee - hot or iced?
What TV show describes the engineering team’s culture?
Parks & Rec - We’re a passionate and scrappy team on a mission to cut through red tape and fight the good fight to improve the lives of the people we serve.
What music is playing in your office?
We have a #devoted-radio slack channel where we recommend songs to each other by theme. Past themes include your favorite karaoke song, sunshine, and felines (in honor of the passing of Grumpy Cat).
View from your office:
Sonja Peterson, Senior Full Stack Software Engineer
Sonja Peterson is a senior full stack software engineer at Devoted Health. As part of the Member Experience product development team, she focuses on supporting Devoted's Guides, who help members navigate their benefits and the health care system. Since joining Devoted in fall 2018, she’s helped restructure Devoted’s React frontend to speed up development and reduce complexity, and built tools to help different teams within Devoted coordinate their outreach and assistance to members.
Prior to working at Devoted, she was a software engineer and tech lead at BookBub, a book discovery startup based in Cambridge. At BookBub she worked across the entire stack building new ways for consumers to discover books and marketing tools for authors and publishers. She’s given talks on software testing and API design at RailsConf and Boston Ruby Group. Outside of work, she loves finding new places to hike and ski around New England, and reading books in almost every genre.
Matt Hofmann, Full Stack Engineer
Matt Hofmann joined Devoted as a full stack engineer in May 2019, after over a decade at athenahealth as an engineer and manager. In both roles, Matt has focused on ways to improve patient care by providing better tooling and data access for healthcare payors and providers. At Devoted, he is part of the engineering team supporting Devoted Guides, who provide customer support and guidance to Devoted’s members. This includes projects ranging from CRM-like tools for managing member data, to the integration with vendors for managing outreach and communication with members, to incentive programs that encourage healthy behaviors.
At the office, you are likely to find Matt sketching up a workflow diagram, juggling far too many Git branches, or rationalizing about why Perl isn’t that much worse than Golang. Outside the office, you are likely to find him biking, snowboarding, gaming, or doing terribly at pub trivia nights.
Images courtesy of Devoted Health