Career Path: Patrick Brien, Director, Client Operations at Lytx
What do the career path and the day-in-the-life look like for a Director, Client Operations at Lytx?
We connected with Patrick Brien to find out!
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Where did you grow up? What did your parents do for work? What was your very first job?
I grew up in Marlborough, MA – about an hour west of Boston.
My dad was in a local fire department for 30 years and retired as the fire chief. My mom was an office administrator for a cabinet company, she retired recently.
My first job was working as a caddy at Marlborough Country Club when I was about 12 years old. It taught me some valuable lessons like how to talk to people, and how to keep my mouth shut when things aren’t going well for the player you’re caddying for!
Where did you go to college? What did you study and what were some of your initial jobs out of school?
I graduated from Worcester State College (now University) with a B.A. in communications (emphasis in public relations).
After college, I worked at Enterprise Rent-A-Car for a few years in various roles and offices. That taught me about hard work, and I gained invaluable leadership skills which I still lean on today.
I then worked at Fleetmatics in Wellesley, MA for eight years where I experienced an IPO aggressive growth from 150 to 1000+ employees, then later an acquisition.
What has attributed to your success thus far and has helped propel you to the position you have now?
Luck! I’m half-joking. I know I’ve been amazingly fortunate to work with, and for, some of the most remarkable people who have empowered me to make mistakes and try new things; I couldn’t be more thankful!
What brought you to Lytx, and what are the high-level responsibilities of your position as Director of Client Operations?
The people are what brought me to Lytx. I haven’t, to this point, worked with such a selfless group, who truly embody our Lytx credo of Hungry, Humble, and Capable – it’s really refreshing! The people, coupled with an experienced leadership team, and a market-leading product in the technology industry that is second-to-none, made joining Lytx an easy decision.
At a high level, my job initially was to build an Operations team here in Framingham to support our small market business model that launched this year. We have a great team that supports our customers from ordering to onboarding to client success.
Currently, we’re building a new Sales team, which I’m leading. It’s an exciting time to be part of Lytx because we are growing, and this new Sales team is a big part of that growth. Our new hires will have the opportunity to join a great company, learn about our cutting-edge video telematics products, and really grow their careers!
Day in the Life
Coffee, tea, or nothing?
Coffee, coffee, and more coffee.
What time do you get into the office?
I try to get to the office by 8 a.m. if my kids let me!
Every day is different, but can you outline what a typical day looks like for you?
Morning: My mornings are hectic – I try my best to help out at home and get the kids up and going, that generally means getting my toddler out of bed, getting some breakfast on the table – and turning on the “The Lion King” for the 1,000th time this year!
After the morning routine, I’m off to the races! I to get to the office and catch up with my team and start the day. We have a close-knit company culture at Lytx and we’re very collaborative. My mornings are usually spent doing one-on-one meetings, talking through process changes, monitoring key performance indicators and coaching my team.
Afternoon: Afternoon is when I’m mostly working with co-workers in our San Diego-based headquarters.
Evening: I try to get home for dinnertime and spend time with my family. I live absurdly close to the office, so not having a commute certainly helps with the execution of this.
Do you log back in at night or do you shut it down completely?
Once the house is quiet, I try to log back in and play catch up with what I missed on the West Coast after 7p.m. There’s no pressure to log in, but I’m passionate about this business, and if I have something on my mind I won’t rest unless I’ve addressed it.
Any productivity hacks?
I try to keep it as simple as possible and follow the theory that “perfect is the enemy of good.”
What are the 3 apps that you can’t live without?
Starbucks (see above: Coffee, coffee, and more coffee)
What has been your biggest challenge since joining Lytx?
My biggest challenge has also been my greatest opportunity.
A year ago, we started to build a Small Market Operations department in order to support our growing Small Market customer base. Now that we’ve got that off the ground and launched successfully, we’re starting a new Small Market Sales organization here in Framingham – which I’ll also be spearheading - and couldn’t be more excited.
As we start these new initiatives, it gives such great opportunities to not only learn from mistakes – but also help scale an already successful business, with an incredible culture, and an exceptional product! As we were just awarded Company of the Year for leading the industry in technological innovation, I’m excited about the challenges and opportunities ahead!
Oh, and a shameless plug – we’re looking for Hungry, Humble & Capable people who are interested in making an impact and growing their careers – check us out at www.lytx.com/careers.
Want to learn more about Lytx? Check out their BIZZPage