Career Path: Geza Csank, Manager, Member Services at Virgin Pulse
What do the career path and the day-in-the-life look like for a Manager, Member Services at Virgin Pulse?
We connected with Geza Csank to find out!
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Where did you grow up? What did your parents do for work?
I grew up in the suburbs of Lausanne, Switzerland. My father was a physician and my mother held our home together and ensured we were well prepared for.
Where did you go to college? What did you study and what were some of your initial jobs out of school?
I studied at Northeastern University and majored in Print Journalism and minored in Philosophy. However, I always wanted to attend Berklee College of Music, which I did.
What has attributed to your success thus far and has helped propel you to the position you have now?
I don’t work for me, I work for the supervisors and the agents on the floor and they are my customers. Always approach every job and task with a positive attitude.
Day in the Life
Coffee, tea, or nothing?
Coffee. All day.
What time do you get into the office?
Usually come in around 7:30am. Quieter mornings help me organize my day and tend to any follow-ups.
What are three things that motivate you in your role?
Ensuring that my team is successful and they have been provided the opportunity to be successful.
Every day is different, but can you outline what a typical day looks like for you?
Run between meetings and support my team of supervisors.
What time do you head out of the office?
When my crew tells me to leave. There is always something going in the contact center and I tend to lose track of what time it is.
Do you log back in at night or do you shut it down completely?
A life/work balance is important. Through the years I have been able to totally focus on my family and tend to urgent off-hour work matters. It’s a fine balance, but it comes with the job. I am lucky to have a supportive family.
Any productivity hacks?
There is a lot going on during the day but I found it useful to actually schedule blocks of time in my calendar to focus on projects and get out of the ‘weeds’ for a bit.
Which apps can you not live without?
What professional accomplishment are you proudest of?
I’ve dedicated my career to the contact center and customer service. I started as a representative and was lucky to work in an environment that promoted and encouraged new ideas and development and collaboration. I’m proud of the hard work and dedication I’ve put in my work.
Who do you admire or call upon for professional advice?
My father-in-law was my to-go person. He provided a lot of advice on networking, integrity, managing skills and just life hacks in general. Great man. Smart man. It’s my time to pay it forward now.