What do the career path and the day-in-the-life look like for the Vice President Global Account Management at Intralinks?
We connected with Charles Hovsepian to find out!
Interested in learning more about Intralinks? Make sure to check out their company page!
Where did you grow up? What did your parents do for work?
I grew up in Hingham, Massachusetts located on the South Shore of Boston. Growing up, I was the middle of three children with an older brother and younger sister. My mother stayed home to raise our family, while my father worked in sales for Nestlé where he has held various roles over the past 35+ years.
Where did you go to college? What did you study and what were some of your initial jobs out of school?
After Graduating from Hingham High School, I attended Union College, which is a small liberal arts institution located in Schenectady New York. During my time at Union, I majored in Sociology but was able to explore a number of different disciplines ranging from history to engineering.
My time at Union helped build a strong foundation of skills while cultivating a desire to always learn and question ideas which has played a large role in my career. Immediately after graduation, I spent the summer months on Martha's Vineyard bartending and spending plenty of time on the beach. When the summer came to an end I started my career at Indeed.com as an Account Executive on their inside sales team in Stamford, CT. I was lucky to start my career with a company like Indeed, as I was introduced to a strong sales leadership team that invested in their people and gave them the resources and skills to be successful. I will never forget my first day in sales which was filled with a healthy level of anxiety and uncertainty but matched with the excitement of a new challenge. I knew early on this was for me, the fast pace, the competitive and results-driven culture connected with me as it overlapped with many of my experiences as a college athlete. In hindsight, moving to a city where I knew no one... to take a job I knew very little about... was a challenge in itself, but set the right tone for my career.
What has attributed to your success thus far and has helped propel you to the position you have now?
I would say any success I have experienced thus far can be attributed to growing up in an environment surrounded by strong role models who led by example and were always pursuing excellence in their fields. From an early age, my parents exposed me to the value of goal setting and achieving them through hard work and sacrifice. With my parents, grandparents, aunts & uncles there was no shortage of role models encouraging me on a daily basis to take risks, fail fast, and embrace constant change. One of my most impactful lessons came when I was 13 or 14 and at the time I didn’t understand the profound impact a simple statement would have. I was at the driving range with my grandfather and he said "Charlie, make sure you push yourself to discomfort every day, if you don’t it's time to make a change". I still think about that conversation every day.
Can you share the high-level responsibilities of your current position as a VP of Global Account Management at Intralinks?
The main goal of my organization is to grow the relationship with our clients by understating their unique business needs, building strong relationships of mutual trust, and figuring out creative solutions to potential problems. Client relationships can be extremely demanding but also highly rewarding so I consider one of my main responsibilities is to maintain a strong client-centric culture.
Any tips for someone considering a career in your field?
A career in Account Management is very rewarding and my top recommendation for someone looking to start a career in the field would be to get comfortable being uncomfortable, as every day is different and unpredictable. Additionally don’t be afraid to ask for help, I would recommend networking with others in the field to learn more about their experiences and careers.
Day in the Life
Coffee, tea, or nothing?
Strange /True, I have had one cup of coffee in my life…Occasionally I will do a green tea in the morning.
What time do you get into the office?
I like to get into the office around 7- 7-15am. I find it’s the most productive time of the day and allows me to spend prime hours with clients or on other high-value engagements.
What are three things that motivate you in your role?
- The unexpected - every day is a new challenge which keeps it fresh
- The People - getting to work with and alongside amazing professionals
- Success - knowing that hard work will pay off and lead to more success
Every day is different, but can you outline what a typical day looks like for you?
- 5AM - Start the day with some type of activity usually a run, bike, lift or 9 holes of golf during the summer months
- 7AM-8AM - Catch up on email + EMEA's first half of the day
- 8AM-5PM - Client engagements, escalations, strategy sessions, status updates, issues resolution
- 5PM - 5:30PM - Daily Reporting updates + head out to spend time with the Family
What time do you head out of the office?
5-530 I like to eat dinner with my family and spend time with my daughter before she goes to bed
Do you log back in at night or do you shut it down completely?
I always scan email for emergencies or high priority items throughout the evening.
Any productivity hacks?
I find success blocking specific times for tasks and removing distractions like chat, email, etc.
Additionally, it sounds simple but I write everything down as it comes to mind so nothing is forgotten.
What are the 3 apps that you can’t live without?
What professional accomplishment are you proudest of?
I would say I am most proud of the culture of success and helping people reach their personal and professional goals.
Who do you admire or call upon for professional advice?
I am lucky to have a few role models from my personal and professional life that I look up to and lean on for guidance and advice. If I had to narrow it down to just one, I would say my father. He is the first call when I have new ideas or problems and he's always eager to listen while providing a valuable perspective.