What do the career path and day-in-the-life look like for an Operations Manager at TRUX?
We connected with Benjamin Fitzer to find out!
Also, TRUX is hiring! All of their job openings are in the menu to the right!
Where did you grow up? What did your parents do for work?
I grew up in the leafy suburb of Acton, MA where my mom had a family dentistry practice and my Dad had a software consulting business. My mom made my older brother and me clean her dental office and my dad made us ride our bikes to his office and work in production, building minicomputers. I learned from them that treating employees well and hard work builds success.
Where did you go to college? What did you study and what were some of your initial jobs out of school?
I went to UMass Amherst on a lacrosse scholarship, graduating with a degree in Building Construction Technology.
My first jobs out of college were all construction minded. I worked with a plumbing supply company and became an expert on plumbing supplies. Learning as much as I could from my colleagues and the plumbing and building contractors we worked with. From there I went to work for a building contractor, connecting contractors with temporary laborers and sometimes working onsite if we had a labor shortage.
From there, I secured an opportunity that aligned perfectly with my passion for promoting green living as a salesman for a residential/commercial solar installation company. I met a lot of interesting people and gained a lot of knowledge about the wonders of solar energy. I even installed a solar system on my newly purchased house last December and I love watching the electric meters spin backward, making me money from the grid!
What has attributed to your success thus far and has helped propel you to the position you have now?
I’ve always been a go-getter, I am willing to do whatever it takes to succeed. From my athlete days, I have maintained a team player attitude. This has contributed to my ability to build a strong team at work. I believe it is so important to absorb everything you can from those that surround you - regardless of title. Maintaining an open mind to gain insight from every perspective helps make me a more well-rounded employee and manager.
Can you share the high-level responsibilities of your current position as Operations Manager at TRUX?
This year, TRUX has committed to launching in more than 20 states. This is a huge national undertaking that requires a strong team on the ground. I’m the subject matter expert for the new markets that TRUX enters. Effectively, I am the boots on the ground, training dispatchers, haulers, and contractors to use the TRUX platform. My mom says I’m like an on-call doctor, fielding calls 24/7, walking people through our technology.
Any tips for someone considering a career in Operations Management?
Good things will come if you put in the time. Be ready to put in long hours and don’t complain or have a bad attitude. Bad attitudes are contagious and will destroy the work atmosphere.
Day in the Life
Coffee, tea, or nothing?
What time do you get into the office?
Rarely in the office, always on the road.
Generally, I wake up around 5 AM and start my day.
What are three things that motivate you in your role?
- My need to succeed personally
Believing in the solutions my company’s product provides
Wanting to improve the working production of my team in the field.
Every day is different, but can you outline what a typical day looks like for you?
You’re right, there is no such thing as a typical day. However, most days my time is divided between flying to a new market, meeting with potential new customers and giving them demos of our app. Then working with existing customers, training them on best practices and focusing on the adoption of the platform. I also spend a good amount of time supporting our national sales team with their efforts in local markets. I usually end my day at a hotel, game planning for the next market I am traveling to & summarizing my findings on product improvements from recent meetings to funnel back to our product and engineering teams.
What time do you head out of the office?
Since I work in the field, my onsite workday ends around 6 PM. After that, I give myself an hour to finish up any outstanding tasks.
Do you log back in at night or do you shut it down completely?
I log back in when necessary but usually will shut down completely to give myself time to fully recharge.
Any productivity hacks?
Keep up to date with to-do list. Make sure “to do’s” do not get forgotten!
What are the 3 apps that you can’t live without?
What professional accomplishment are you proudest of?
My most proud accomplishment at TRUX is definitely progressing up the ranks from customer support to operations manager. It has been quite the ride this past year watching TRUX grow and roll out nationwide.
Who do you admire or call upon for professional advice?
My Mom and Dad because they are always looking out for what is best for me and have had so much experience over the years owning their own businesses.
Images courtesy of Benjamin Fitzer