51-100 employees
Series A
B2B
Marketing & Sales Tech
SaaS

SiteSpect, Inc. Company Overview

SiteSpect is leading the advancement of testing, targeting and personalization software that empowers the world's most successful digital businesses to drive revenue growth, deepen customer engagements, and sharpen their competitive edge. Only the SiteSpect digital optimization solution enables customers to test the entire user experience, from the front-end "look and feel" to the back-end functionality, and centrally manage those tests across channels, product lines, and business units. SiteSpect's patented technology and professional services are used by top digital companies such as Walmart, Target, Eddie Bauer, Urban Outfitters, Wayfair, Trulia, Overstock.com and leading financial services and media companies. 

Jobs at SiteSpect, Inc.

 

Job Category

4 Jobs Listed
Boston |

Position Overview

SiteSpect is a digital optimization platform that lets you A/B test or target your web traffic without having to change any code on your side. Under the hood, SiteSpect is a reverse proxy. Requests from end users are routed to an appropriate backend and SiteSpect modifies the response based on what tests the user is assigned to and then delivers those changes back to the end user.

The Technical Support Engineer is a customer-facing role who supports the technical implementation of the SiteSpect solution, including onboarding, maintenance, support, IT stakeholder training and steady-state.  

TheTechnical Support Engineer manages the customer’s SiteSpect instances deployed across SiteSpect private cloud, AWS public cloud, and single-tenant configurations. Technical Support Engineer is based out of SiteSpect Headquarters in Boston, and will ensure Customer Success and delight. Technical Support Engineer is polished, detail-oriented, communicates effectively and follows through to ensure positive and healthy customer experience.

Job Responsibilities

  • Drive new deployments of SiteSpect, including provisioning and working with third parties such as CDN, DNS and hosting providers.
  • Work support cases (issues) which are related to the customer's deployments.
    • Investigate, troubleshoot and resolve technical issues.
    • Analysis using web traffic management tools.
    • Adjust configurations as necessary in collaboration with customer on any platform migration plans or routine maintenance.
  • Provide both ad hoc and structured training to customers to explain configurations, operation of services, options for optimization, etc.
  • This position has an on-call component for customer-specific issues.

Requirements

  • Passion and commitment for delivering outstanding customer experience and accountability.
  • Excellent communication and interpersonal skills with ability to organize and present to executives.
  • 2-4 years’ experience in technical support, engineering, IT, project management or technology consulting.
  • Demonstratable knowledge of web and networking technology including HTTP, TCP/IP, DNS, load balancing and CDN’s.
  • Working knowledge of web performance measurement with synthetic and real user monitoring tools and techniques.
  • Excellent time management skills, with ability to work against deadlines.
  • Project management experience is a plus.
Boston |

Position Overview

SiteSpect is a digital optimization platform that lets you A/B test or target your web traffic without having to change any code on your side. Under the hood, SiteSpect is a reverse proxy. Requests from end users are routed to an appropriate backend and SiteSpect modifies the response based on what tests the user is assigned to and then delivers those changes back to the end user.

The Implementation Engineer is a customer-facing role who supports the technical implementation of the SiteSpect solution, including onboarding, maintenance, IT stakeholder training and steady-state.  

The Implementation Engineer manages the customer’s SiteSpect instances deployed across SiteSpect private cloud, AWS public cloud, and single-tenant configurations, and will ensure Customer Success and delight. This role is based out of SiteSpect Headquarters in Boston. 

Job Responsibilities

  • Drive new deployments of SiteSpect, including provisioning and working with third parties such as CDN, DNS and hosting providers.
  • Troubleshoot and diagnose customer issues of greater complexity, investigating and resolving such issues offline and promptly responding to the customer.
  • Provide both ad hoc and structured training to customers to explain configurations, operation of services, options for optimization, etc.
  • This position has an on-call component for customer-specific issues.

Requirements

  • Passion and commitment for delivering outstanding customer experience and accountability.
  • Excellent communication and interpersonal skills with ability to organize and present to executives.
  • 1+ years’ experience in technical support, engineering, IT, project management or technology consulting.
  • Demonstratable knowledge of web and networking technology including HTTP, TCP/IP, DNS, load balancing and CDN’s.
  • Working knowledge of web performance measurement with synthetic and real user monitoring tools and techniques.
  • Excellent time management skills, with ability to work against deadlines.
  • Project management experience is a plus.
Boston |

Become part of an exciting company leading the advancement of testing, targeting, and personalization software that empowers the world’s most successful digital businesses to drive revenue growth, deepen customer engagement, and sharpen their competitive edge. Only the SiteSpect Digital Optimization Platform enables customers to test the entire user experience, from the front-end “look and feel” to the back-end functionality, and centrally manage those tests across channels, product lines, and business units. SiteSpect’s patented technology and professional services are used by top digital companies such as Staples, Sam's Club, Fanatics, Urban Outfitters, and other leading financial services, travel and media companies.

Position Overview

SiteSpect, the leading provider of testing and optimization solutions, is seeking an experienced Front End Developer and overall problem solver to join our Customer Success team. The Front End Developer is a product and domain expert who is responsible for the advanced support of SiteSpect's customers and their successful use of our products. As a client facing technical expert, this role requires experience in front end web development and is an ideal position for web developers who enjoy both a technical challenge and the opportunity to work closely with technical and non-technical business and marketing professionals.

Responsibilities

  • Represent SiteSpect to our clients, as SME, building and teaching clients to find new value in our tools
  • Work independently and collaboratively with SiteSpect analysts to implement A/B and multivariate tests using your expertise in JavaScript, HTML and CSS and the SiteSpect tool.
  • Provide advanced training, support and troubleshooting to ensure client satisfaction and success.
  • Analyze web site performance (i.e. page loading and rendering speed), and apply optimizations to improve speed.
  • Enable small-scale JavaScript development for advanced testing functionality.
  • Utilize Regular Expressions in creating A/B and multivariate tests. 
  • Integrate common Web Analytics products with A/B and multivariate tests for data validation.
  • Create documentation and best practices as a result of new solutions created.
  • Travel to client locations, as needed, for training, support, and collaboration

Requirements

  • Strong skills in JavaScript, HTML and CSS. 
  • 2 or more years of front end Web development and/or UI design experience (note:  academic experience may be acceptable).
  • Strong customer satisfaction orientation with excellent communication and interpersonal skills.
  • DOM Scripting, JavaScript event handling, and knowledge of JavaScript frameworks for example, Angular, React, Backbone.
  • Knowledge and experience in maintaining cross-browser compatibility (Chrome, Firefox, IE).
  • Experience with regular expressions is a plus. 
  • Familiarity with Web Analytics products (Google Analytics, Adobe Analytics, IBM Analytics, WebTrends, etc.) is a plus.
  • Professional or academic experience in software programming is a plus.
  • BS in Computer Science preferred.

Location

We have openings for this position both in Boston, MA and San Francisco, CA (Bay Area).

Application Process

If this sounds like you, then SiteSpect might be your next home. As the company that leads its market space in power and innovation, we guarantee excitement, challenge and an unlimited opportunity to contribute. Interested candidates should submit resume and cover letter.

To attract and retain the best talent, SiteSpect offers a competitive suite of benefits including medical and dental insurance, 401(k) plan, flexible spending account (FSA), commuter benefit plan, health club benefit plan, disability insurances, and an employee bonus program. SiteSpect, Inc. is headquartered in historic downtown Boston, MA, just steps from the Boston Common and accessible to MBTA and commuter rail stations.

No agencies, recruiters or phone calls, please.

Boston |

As a Product Marketing Manager, you like being on a winning team and helping the sales teams sell. You will be responsible for creating the messaging and positioning for SiteSpect's leading optimization products and services. In your role as a Product Marketing Manager you will understand the buyers, their buying criteria, and you will transfer that knowledge to the sales team. You will work with product management to position and message upcoming releases. 

Key responsibilities

  • Product Positioning and Messaging - Develop product positioning and messaging that showcases SiteSpect's value and differentiators in the market
  • Sales Evangelist - Energize and Inspire SiteSpect's growing sales team
  • Sales Enablement – Develop the content and sales tools that support the selling process of the SiteSpect platform
  • Go to Market– plan the launch of new product releases and manage the cross-functional implementation of the plan
  • Market intelligence – understand the SiteSpect buyer, how they buy and their buying criteria; be an expert in the competitive offering (especially in the area of content and messaging)

Requirements

  • 5+ years of software product marketing or sales experience
  • 2+ years domain experience in Marketing Technology with a marketing buyer 
  • Very strong written communication skills with experience creating and managing sales presentations and sales collateral
  • Willing to travel 25%
10 Milk St., Suite 820
Boston, MA 02108

What is it like to work at your company in terms of your culture?

Our culture is fast-paced, intense, and social all at the same time – every day there are new things happening. It’s an atmosphere where we hire the best people and trust them to get things done. While we strive to keep a hard-working and fun environment, we understand that life also happens outside of the office, and we respect our employee’s free time and personal lives as well. 

         

What’s the best way to get a job at SiteSpect?

By applying via our SiteSpect BizzPage, of course! You can also visit our career site, follow us on LinkedIn, come to one of our future Meetups, or bump into us at local networking events – we’ll be at TechJam in June!

If you are not looking for a new opportunity at the moment, but know someone who may be in the market for a new job, you should know that SiteSpect offers a $1,500 friends & family referral bonus to non-employees who refer a superstar to join our team! Bonuses are paid out after 90 days of employment. Refer a friend today! 

What can someone expect during the interview process?

We start with a call from the recruiter to discuss the opportunity and your background. If we both agree the opportunity is for you, a phone screen with the hiring manager is scheduled. From there, on-site interviews take place and often, second on-site interviews are scheduled. Decisions are made rather quickly after this stage.

What can people expect over the course of their career at SiteSpect?

Collaboration, and working on fun and interesting projects with intelligent and engaging co-workers as well as clients that include Fortune 1,000 companies. Access to and insight from senior leadership. Our company is small enough that employee contributions have an impact throughout the organization.  

Are there any favorite activities that the employees do outside of the office? (examples:  company outings, charitable events, etc.)

We strive to meet up on a quarterly basis at hotspots around the fine city of Boston. We love wrapping up the work week with Friday afternoon tech hangouts culminating in rousing cornhole matches.

Are there any fun facts or unique stories that you can share about SiteSpect or individuals that work there?

We are certainly an eclectic and active bunch! We have an employee with a green thumb who grows basil in the office, which we use to garnish our pizza. We have Thursday night game nights that include popular and obscure board games. We have martial artists in residence as well as avid rock climbers. We have several in-house foosball champions – you read that right, actual trophy-wielding champions. We have numerous home beer brewers as well as many coffee gourmands. Many of our employees are passionate about animals. We have several live music aficionados on staff. Many employees have a keen sense of adventure and wanderlust including trips to Turkey, Peru, Iceland, Israel, Morocco, Thailand, etc. 

 

What TV or movie would best describe the working environment and employees at SiteSpect? 

Definitely The Goonies. We’re a scrappy bunch who enjoy constantly improving upon our world-class product offering. “Down here, it’s our time. It’s our time down here.”  

Do you have any unique benefits or perks? 

We offer gym reimbursements and have a brand new on-site gym. Our location is walkable to all major train lines and for those who bike, storage is available.

We tout low insurance costs + company-paid deductibles and offer401k plans. We offer short- and long-term disability as well as employee assistance program. For several departments, there are work-from-home and conference attendance benefits.

What’s on tap or in your fridge?

We have a PB&J station, and plenty of snacks to munch on -- from organic fruit to trail mix, cheddar bunnies, and Twizzlers! We have a free beverage vending machine with plenty of non-alcoholic refreshments such as juice, seltzer, and soda. We also have tons of craft beers and other libations within the various mini-fridges on our two floors. 

Alessandra A.
Software Engineer

“SiteSpect has been my favorite place to work throughout my career. Everyone is friendly, approachable, and willing to help, making it easy to collaborate, discuss problems, or hold conversations. Incentives to keep up with the latest developer trends and attend conferences as well as the variety of work create a fast-paced, yet comfortable environment. Weekly talk sessions varying from favorite sandwiches to bash prompts, game nights, and hacky-sack only add to the SiteSpect charm."

Haritha V.
Director of Client Support

“I enjoy working at SiteSpect because of its Technology, People and its Culture. The technology is cutting-edge. The people are incredibly smart and passionate. The culture is extremely collaborative, motivating and empowering. I have a great time working with a team who help me perform my best. We all work towards one common goal – being committed and determined to make our customers successful! It’s been an amazing last few years at SiteSpect. I take pride in representing this company.”

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