101-250 employees
Series D+
Consumer
eCommerce & Marketplaces
Healthcare & Pharma

PatientsLikeMe Company Overview

PatientsLikeMe, the world’s largest personalized health network, helps people find new options for treatments, connect with others, and take action to improve their outcomes. The company has worked with every major pharmaceutical company and a range of government organizations to bring the patient voice to research, development and public policy. With 500,000 members, PatientsLikeMe is a trusted source for real-world disease information and a clinically robust resource that has published more than 100 research studies.

PatientsLikeMe is now a central part of iCarbonX's Digital Life Alliance, which is working to combine biological and patient-generated data with artificial intelligence technology to more rapidly detect meaningful signals about health, disease and aging, deliver a personalized guide for living a healthy life, and help industry learn even more about how to improve outcomes, and lives.

Jobs at PatientsLikeMe

 

Job Category

3 Jobs Listed
Cambridge |

If you enjoy working on complex and meaningful problems, working at Patientslikeme (PLM) as a Product Manager is the role for you.  At PLM, product managers work cross-functionally to create the best place for patients to understand their options in managing their disease, achieving the best outcomes, and getting and giving support from other patients like them along the way.  The problems we solve here are challenging and interesting, but also incredibly rewarding - making it easier for our users to live and get better.

The PLM.com Core Product team is responsible for our consumer product from strategy to execution. As a member of this team you could own:

  • The social features that help connect our users to each other (improving retention)
  • Our native iOS and Android apps to better meet the needs of ~70% of our members utilizing the mobile platform
  • Or, the building of richer communities in each condition by helping drive organic and paid user growth.

As such, we are looking for an experienced product manager who has the PM basics down and is excited to tackle such a challenging problem.

A successful PM in this team will:

  • Be passionate and knowledgeable about design and understand how important it is to making a great product for our users
  • Have demonstrated the skills that will enable them to hit the ground running in leading  scrum teams successfully (and know that while successful execution is important, it isn’t a guarantee for a successful product)
  • Have experience running AB tests and using data to make better product decisions
  • Possess the ability to focus and execute as effectively on details as big picture strategy
  • Deeply empathize with our users and have a strong desire to see their hard work making a difference in the world
  • Be intellectually curious and interested in digging into the “why” of problems

An ideal candidate will:

  • Have at least 6-10 years of experience as a product manager or otherwise leading software teams
  • Have recent experience working on consumer web or app products
  • Have prior experience with software products focused specifically on growth, retention, and/or native mobile apps
  • Be passionate about working in (or learning about) healthcare!
Cambridge |

PatientsLikeMe is at an exciting stage in our growth and development and we are seeking a driven, process oriented leader to work with our Senior Leadership to take us to the next stage in our life cycle and beyond. This is an excellent opportunity for a motivated individual, to influence change and development in an organization poised for significant growth. Reporting to the COO, the major purpose of the role and duties include: 

Purpose of the Job

  • Build a collaborative, flexible program management infrastructure that combines traditional program management responsibilities with an evolving design control process.
  • Facilitate annual corporate execution planning amongst senior leadership team.
  • Accelerate cycles of learning from programs and rapidly integrate lessons learned.
  • Program Manage concurrent strategic development/implementation projects in  Global Regulated environments; managing scope, schedule, issues/risks, trade-offs, communications and expectations.
  • Deliver execution excellence in product development:
    • Drive collaborative discussions and decisions with all key stakeholders
    • Focus at a detailed level on multiple strategic projects simultaneously
    • Making optimal use of the Product Development Phase Gate process

Major Duties and Responsibilities 

  • Establish and report corporate scorecard (R&D, S&M, G&A, COGS)
  • Build a lean program management function that meets business needs
  • Establish and maintain strategic development/implementation projects in regulated and unregulated commercial environments; managing scope, schedule, issues/risks, trade-offs, communications and expectations
  • Work with business partners to define and prioritize program requirements and scope.
  • Lead, manage and be accountable for the flawless execution of key programs. Manage project plan and schedule. Assist team in budget management, ensure plan is integrated and aligned to overall organizational and business strategy.
  • Develop accurate and actionable project plans with milestones and contingency plans as needed based on budget, timing, and business need.
  • Partner with key business pillars (including Marketing, Product Development, Regulatory and operations) to develop develop and manage business contingency plans and manage business opportunities and identified risks.
  • Collaborate and coordinate across all the Functional areas within and related to Programs: Regulatory, Bioresearch, Engineering, Product Management, QA/QC, Clinical, Medical Affairs, Marketing, Legal, Operations, Service and Support and others.
  • Establish and Manage strong partnerships with internal teams across the company.
  • Communicate Program status to key stakeholders and to exec management including board members as needed and required

Preferred Qualifications:

Education and/or Job Experience

  • Bachelor’s degree (B.S./B.A.) minimum, preferably in a scientific/technical discipline (e.g. biology, chemistry, engineering)
  • Minimum of 10 years of industry experience in product/program management and product development and demonstrated success in developing, launching and supporting software applications, life science / diagnostic products and Laboratory Developed Tests (LDT’S).
  • Previous experience in research consumer products further developed into diagnostic and medical device preferred.
  • Stage-gate product development process experience from global companies preferred.
  • Strong project management and cross-group skills, including the ability to get what you need from others while working around their own legitimate priorities.
  • Demonstrated ability to work in a complex, rapidly changing, high growth organization.  
  • Strong prioritization and organizational skills.
  • Demonstrated strong problem solving skills.
  • Moderate travel

 Special Skills, Abilities, and Requirements

  • Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines in a complex, matrixed environment.
  • Demonstrated ability in developing a program management function within a multi-disciplinary technical environment.
  • Operational leadership and an understanding of partner and customer requirements.
  • Strong leadership skills particularly the ability to influence stakeholders.
  • Advanced written, oral, and interpersonal communication skills.
  • Able to work closely with highly technical teams and quickly understand mutli-disciplinary concepts
  • High attention to detail and accuracy required. 
  • Working knowledge of FDA Quality System Regulations,( 21 CFR Part 820) ISO 13485 (Quality Management for Medical Devices and Clinical Laboratory Improvement Amendments (CLIA) of 1988. 
  • PMP certification a plus 
  • Mandarin language skills desirable
  • This position is based out of our office in Cambridge, MA
Cambridge |

PatientsLikeMe is leading the charge to create the largest healthcare unicorn ever, and we are seeking an exceptional, creative talent to lead our UX Design team. Through our products and services, we are uniquely positioned to drive meaningful change for people in health and wellness. To achieve our ambitious goals, we are bringing on a creative design leader to drive our Design and Product Marketing support organization in development of best in class consumer-facing product offerings. Reporting to the CTO, the Design Director is the creative design owner of our products. You will serve as the thought leader in design of new product offerings from conception to launch and continued development of the PLM.com web and mobile experiences.

The ideal candidate leads design teams by example, has a high-quality design eye, has a passion for creating consumer products, and is an exceptional team builder and developer of talent. If you are hungry for a role where you will build and lead a multidisciplinary team of Designers and User Researchers to rapid development of innovative consumer design, we want to hear from you!  

Key Objectives of the Role:

  • Show us what “great” looks like in design, create an enchanting design strategy to develop products for users of all generations to engage with in pursuit of living better through health and wellness.
  • Hire, develop, and lead an exceptional team of Designers and User Researchers.
  • As the Design Director, your team owns the visual and user experience of our products and works both with our products teams to build functionality and with marketing to develop our brand. Lead them to develop innovative consumer products in uncharted spaces.
  • This individual operates in support of the entire senior leadership team. You will report to the CTO/EVP Technology, but will partner across the entire organization. Passionately represent the design perspective for researchers, product owners, marketing and senior leadership.
  • Develop quality, quickly! We have big goals for product creation, we’ll give you the space and resources to get there.

Qualifications:

  • 10+ years’ experience in product design.
  • Demonstrated success in consumer space as a creative designer and leader.
  • Passion for creating highly engaging consumer designs.
  • Prior experience leading high functioning, multi-disciplinary teams.
  • Demonstrated success working cross-functionally with marketing and product leaders.
  • Exposure to health and wellness or Life Sciences industries desired but not required.

To be considered for this position please submit your portfolio along with resume and cover letter.

160 Second Street
Cambridge, MA 02142

Your opportunity: do good, feel good

photo of a group of employees participating in the ice bucket challenge

Lots of companies say they're mission-driven, but at PatientsLikeMe, it's in our DNA

The work we do is challenging, rewarding, always evolving, and often complicated. But it's never boring. This is your chance to join a close-knit gang of smart, passionate people who are as excited as ever about changing the future of healthcare. And we're growing like crazy. Join us and we'll make that future together.

photo of the three Heywood brothers

Our story

Inspired by their brother Stephen's journey with ALS, Ben and Jamie Heywood, along with their longtime friend Jeff Cole, created PatientsLikeMe as a health data-sharing platform.

Our innovative technology helps patients improve their outcomes by connecting with and learning from thousands of others just like them. In the process, they donate what we call data for good. That's real-world information that helps healthcare companies create better healthcare products and services based on real patients' needs.

photo of the PatientsLikeMe team of advisors

Our work helps 500,000+ patients with 2700+ conditions live better, together

We're transforming how patients manage their own condition...

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Garth, living with cancer

"It certainly doesn't help me to keep my symptoms or my side effects secret. I feel that I owe other patients my experience. If I donate my data, if I share with an organization that can put it together and see a pattern... I'm helping all of the patients."

photo of letitia

Letitia, living with epilepsy

"I've made it my passion to share my story and resources with others who are suffering and/or know someone who is suffering from uncontrollable seizures and epilepsy."

…and changing the way the industry conducts research and improves patient care

photo of nature magazine

The lithium study

In a groundbreaking study spearheaded by ALS patients, we analyzed the effects of lithium carbonate on ALS. Our findings refuted the results of a major clinical trial — an unexpected and unmatched moment in the world of medicine.

Food and Drug Administration

Collaboration with the FDA

In 2015, we began a partnership with the FDA to explore how patient-reported data can lead to new insights about drug safety. For the first time, the FDA is analyzing patient-generated health data to understand the real-world impact of taking medications over time, and to potentially identify benefits and risks earlier.

 

tedmed video

Elevating the patient voice at TEDMED

As PatientsLikeMe's Vice President for Advocacy, Policy and Patient Safety, Sally Okun brings the patient voice to health policy discussions at the national and global level. The first nurse to grace the TED stage, Sally spoke at TEDMED about the need to bridge the gap between the patients' lexicon and the overcomplicated language of the healthcare industry.

 
photo of group volunteering

We're on a mission, but we have fun, too

PatientsLikeMe takes culture — and coffee — seriously. From our annual Tough Mudder team to our coffee machine with 36 ways to get caffeinated (we counted), you could say we're an energetic bunch. And we stay fueled creatively, too, with endless opportunities to keep learning beyond our everyday jobs.

photo of journal club

Journal Club brings everyone together on Fridays for an informal presentation from a guest speaker — we've had everyone from Harvard PhDs to a four-star general.

photo of PLM worker doing toughmudder

Office hangouts - It's not unusual to want to stick around past 5 PM — karaoke night, happy hours, and a sweet smorgasbord for PI Day are just a few reasons.

photo of PLM worker volunteering

Volunteering opportunities - Sometimes — like helping out at Rosie's Place women's shelter — we take it outside the office for a good cause (and a good time).

photo of Jamie giving a speech

Our visionary leaders drive us closer to a future of better healthcare

At PatientsLikeMe, it takes unique skills, experience, and passion to meet the challenges of our mission — which is why we've got some of the best and brightest at the helm. Below, meet a few of the industry experts you'll get to work alongside.

photo of jaime

Jamie Heywood
Co-Founder and Chairman

"Our medical system could be better in so many ways and over the last decade my passion has been to find ways to both improve the way treatments are developed for disease and the way patients receive medical care."

photo of monique

Monique Levy
Senior VP, Head of Customer Strategy and Value Delivery

"I'm passionate about reducing randomness in care — especially when it comes to how decisions are made and how we take care of ourselves — by listening to patients and using the right technology."

photo of paul;

Paul Wicks
VP of Innovation

"I think what's really exciting is the scale we're operating under... [It's] unparalleled in power in the research world and that is what gets me up every morning."

photo of kim goodwin

Kim Goodwin
VP, Product & User Experience

"There are some questions we all have as patients that our doctors can't answer: What's it really like to live with this condition? How can I have good relationships, stay productive, or manage the costs of all this? I'm excited about helping patients answer those questions for each other."

photo of the skyline

We offer the best benefits in the heart of Cambridge's biotech center

Happy employees, prime location. Discover the sweet spot of working environments (you'll love the third-floor patio, too.)

photo of PLM workers playing ping pong

Generous benefits

Competitive salary, stock options, medical & dental, retirement, 20 days paid time off, 10 paid holidays, a great work-life balance, and more!

Map

160 Second Street, Cambridge, MA

Located in Boston's life sciences hub, our office is easily accessible from both the Green and Red MBTA lines.

Blog

May 23, 2018
Wondering if a probiotic could help treat your MS? With 10 forum threads on the topic, you’re not the only one. From conflicting information online to recommendations from friends and new research making headlines, separating fact from fiction can be tricky. Here’s a recap of the latest research on probiotics and MS from our in-house team of health professionals. […] The post Probiotics for MS? The latest research appeared first on PatientsLikeMe. ...
May 21, 2018
You may have seen ketamine making headlines recently as a promising drug therapy for treatment-resistant depression, or “TRD.” (What’s TRD? Health care professionals define it as receiving at least two different antidepressants– for at least six weeks in a row, and at an adequate dosage – but experiencing less than a 50% improvement in depressive symptoms.) So, […] The post Can ketamine help when antidepressants don’t? A closer look at the off-label drug that&...
May 18, 2018
Chemotherapy is one of the most common treatments for lung cancer, so the community on PatientsLikeMe is chatting about what’s helpful to pack in a bag for chemo appointments (join PatientsLikeMe to take part in this lung cancer forum discussion). Everyone’s experiences, side effects and preferences are different, but here are some items that people who’ve had chemotherapy say […] The post What’s in your “chemo bag”? Gearing up for lung cancer treatm...
May 14, 2018
Do you crave that cup (or more) of joe each day? Or a spot of tea or chunk of chocolate? Research about caffeine and Parkinson’s disease (PD) has been all over the map. What have studies shown? And what’s the PatientsLikeMe community’s take on caffeine and its effects when you’re living with PD? Take a […] The post Spill the beans: How do caffeine and Parkinson’s disease interact? appeared first on PatientsLikeMe. ...
May 11, 2018
In case you missed it or you’re not on Instagram, on World Lupus Day (May 10), PatientsLikeMe member Christine took over our Instagram to share her experiences and help raise awareness of lupus (May is Lupus Awareness Month). Christine is a native Californian, a social butterfly, an advocate and a member of our 2018 Team of Advisors (check […] The post Member Christine’s Instagram takeover for World Lupus Day appeared first on PatientsLikeMe. ...