51-100 employees
Series A
Big Data & Analytics
EdTech
SaaS

Panorama Education Company Overview

Based in Boston, Massachusetts, Panorama Education is a YCombinator-backed (S13) data analytics company for K-12 education. We help school districts, charter networks, and state governments conduct surveys of students, parents, teachers, and staff. Our classroom surveys collect feedback about individual teachers, and our school surveys gather data about the school environment and administrators. We believe that stakeholder feedback is a powerful professional development tool, and we believe that stakeholder surveys--when done correctly--make educator evaluation systems more fair and more effective. 

At the heart of our work is the Panorama Platform, a flexible, highly-secure, easy-to-use, and low-cost technology platform we built for conducting surveys and analyzing data in the school environment. With Panorama, schools can administer surveys online and on paper. Panorama analyzes this data and presents teachers and administrators with clear and constructive feedback that they can use to improve their teaching and their schools.

We believe that data can meaningfully improve K-12 education.

We're a team of engineers, educators, and designers who are passionate about improving education. We come from many backgrounds—from teaching in the classroom to directing world-class software engineering teams—but we are continually fascinated by growing the value of data for schools. While we share the same vision for a world in which all students get the education they deserve, we also share passions for great food, the outdoors, the city of Boston, thought-provoking poems, and witty puns. We work hard for the communities we serve and enjoy spending time together while we do it.

Jobs at Panorama Education

 

Job Category

20 Jobs Listed
Boston |

Today, more than 500 school systems serving seven million students use Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators get data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised a $32mm led by Emerson Collective as well as Spark Capital, Owl Ventures, SoftTechVC, and the Chan Zuckerberg Initiative.

We are seeking a Proposal Specialist to join our Outreach team and support the proposal writing process from start to finish. You’ll gather the necessary materials and team members, write the content, facilitate the editing process, and submit the responses. Panorama responds to around 25 proposals each year and aims to increase that number as we build out our offerings to school districts. As we respond to more and more RFPs with proposals, you’ll create the knowledge management and systems such that we can respond to RFPs with speed and quality, ultimately increasing our ability to impact more and more districts and kids around the country.  

Responsibilities:

  • Own the majority of content-writing for Panorama’s responses to RFPs
  • Analyze incoming RFPs, RFQs, and RFIs to determine products required, level of effort, necessary team involvement, and any company requirements
  • Collaborate with teams cross-functionally to create accurate and persuasive responses that win proposals; partner with Client Success, Engineering, Operations, Product, and Research teams to craft compelling responses
  • Coordinate other team members to support with editing content and completing compliance forms
  • Create a scalable process and knowledge management system such that Panorama can respond to RFPs with increasing speed, including developing, updating and storing documentation and collateral
  • Support Outreach team with content development for sales collateral

What we are looking for:

  • 3-5 years of experience writing technical proposals
  • Strong writing ability and love for writing, particularly technical writing
  • Excellent collaboration and project management skills
  • Ability to communicate key information quickly and effectively at the “headline” and detailed level
  • Detail oriented; comfortable following complex instructions and managing other people to deadlines; great proofreading and copyediting skills
  • Ability to write persuasively about technical and business products and services
  • Ability to thrive under in a fast-paced environment with tight deadlines (extra hours at times)
  • Ability to work on multiple proposals simultaneously
  • A passion for making an impact in education

Even better if you have:

  • Experience with RFP management software (e.g. Loopio or equivalent)
  • Experience with technical/proposal writing in education

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama Education is a fast-growing Boston startup focused on helping K-12 schools improve through the power of data. Our mission is to ensure that every student has great teachers, great schools, and a great education. We currently serve more than 7,500 schools around the world, and we have raised $32mm in funding from Spark Capital, Owl Ventures, YCombinator, Mark Zuckerberg, and others.

We are looking for an energetic summer intern to support our office management on a part-time basis. This is a great opportunity for a college junior or senior looking to build work experience, or an individual who wants to learn about life at a tech start-up. We are a friendly, hard-working team that takes pride in helping our colleagues to be as effective as possible. Our ideal candidate is excited to roll up their sleeves and dive into whatever needs to get done, loves getting the details right, and moves quickly through lots of projects. This is a paid internship.

Here’s more detail on the role:

  • Manage space and office processes (e.g., order supplies, unloading packages and putting items away)
  • Organize our inventory (supplies, technology, swag, food, etc.) so that Panorama team members can find what they need when they need it
  • Keep the office looking great -- create signs and directions, set up for events and meetings, ensure conference rooms are filled with necessary supplies   
  • Set up office space for new team members to welcome them to their office and desk
  • Brainstorm and research new ideas to solve challenges (e.g., find new vendors, fix items)
  • Contribute to knowledge management efforts (e.g., document what you’ve done so others can follow along)  

Here’s what we’re looking for in a candidate:

  • Care for detail; sweats the small stuff and feels ownership over processes and actions
  • Dependable and consistent -- follows up without needing prompting, organizes to-do lists and projects, asks for help when needed, delivers on time
  • Comfortable with technology; not afraid to get hands dirty or look up directions online
  • Able to lift up to 20 lbs.
  • Able to work at our downtown offices around 15 hours a week across 2-3 days

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama Platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than seven million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.

Panorama’s Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama has helped us improve education for our students in many important ways.” Many of our clients want hands-on support bringing Panorama’s product to their districts and launching survey programs. That’s where our Professional Services team comes in. As a Professional Services Manager, you’d be a critical member of our team, working to serve as thought partners, technical experts, and project managers for districts of all sizes. Our clients look to us to design and deliver survey projects that help get actionable and impactful data into the hands of administrators and teachers.

We're looking for a Professional Services Manager to join our growing team and provide a portfolio of clients with best-in-class service and thought partnership. You’ll be supporting their work by mastering Panorama’s product and implementing the technical steps of launching surveys driven by best-practice. As a Professional Services Manager, you’re solutions-oriented, always looking to bring the best tactics and tools to the table and push decisions forward. You’re a fast learner, who loves to learn by doing and working with technology to solve puzzles. You’ll be working with a wide range of clients on a variety of projects, so attention-to-detail and expert project management skills go extremely far in ensuring clients get what they need (and more!).

Key Responsibilities

  • Design, build, and implement highly effective survey projects using Panorama’s proprietary platform
  • Work directly with Panorama’s district partners to facilitate survey design, data transfer, survey launch, and report roll-out
  • Work with each client in your portfolio to do the tactical, technical work that will ensure an on-time and high-impact project
  • Quickly learn Panorama’s product inside-and-out, and use this knowledge to guide clients towards making choices that serve them and their goals well
  • Build and maintain strong, long-lasting relationships with key stakeholders to help make Panorama a key element of their school systems, impacting district operations and more importantly, student outcomes
  • Help to develop and improve professional services processes, with a focus on increasing our team’s ability to serve clients efficiently as our client base grows
  • Collaborate with Product Support team to reply quickly to client and end user needs
  • Join forces with our Engineering and Product teams to enhance the client experience, both with incremental improvements and game-changing innovations
  • Coordinate closely with Account Management colleagues to deliver high renewal rates

What We're Looking For

  • Experience with project management
      • At least 2 years of previous professional experience, in a technology, education, research or non-profit environment.
      • Organized and detail-oriented, with a proven ability to manage multiple projects on tight deadlines; ability to dive into the details and pull up to the big picture.
  • Strong analytical and technical skills
    • Expert knowledge using Excel to clean and analyze large data sets.
    • Demonstrated experience in learning new tools and platforms.
    • Excitement about learning new products, platforms and environments quickly; comfort with technology and commitment to using it to improve processes
    • Experience using data to tell stories that capture interest and drive decision-making.
  • Expert communication skills and motivation to serve our partners
    • Excellent written and verbal communication skills
    • Passion for improving education and for helping clients use Panorama successfully to improve their schools and classrooms
    • Self-starter; capable of working independently, but motivated by watching your work contribute to team goals.
    • Thoughtful and dedicated team member, can work effectively cross functionally

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

As VP of Product at Panorama, you will be leading one of the fastest-growing, most-loved, and highest-impact products in education, backed by $32mm from top investors. You will drive long-term product vision and strategy, and build out our product organization to the next level, as we work to radically improve education and opportunity for kids. You are a strong fit if you are an experienced product leader who has thrived at fast-growing companies, with hard product challenges.

About Panorama:

Today, more than 500 school systems serving seven million students use Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators get data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $32mm led by Emerson Collective as well as Spark Capital, Owl Ventures, SoftTechVC, and the Chan Zuckerberg Initiative.

About the role:

In this role, you will lead our product vision, strategy, and execution as we build Panorama into the central platform powering education, one that teachers, principals, district leaders, and families use daily as an essential partner in helping their students thrive. You are excited about the challenge of building a product to radically improve education -- and by the enormous impact on kids that success will bring.

We are a product-centric company, and a core part of your role will be growing the product organization to the next level, including hiring, talent development, product development practices and culture, user research, and cross-functional collaboration. Today, our product team consists of two product managers (we expect the team will grow significantly in 2018+), who work closely with our nineteen-person engineering and design team, and our CEO. The VP of Product will serve on Panorama’s Leadership Team and report to the CEO.

We are excited for candidates who have “been there, done that” and are eager to take this journey again, as well as product leaders with significant experience for whom serving as Panorama’s VP of Product is the next leap in their career. K-12 education experience is not necessary - we have built a diverse Leadership Team with experience across industries - but a passion for improving education will be important for your success.

Key qualifications:

  • Led (or key leader in) a product organization with at least 4-15+ PMs working with 25-100+ engineers and designers, at a product-centric company
  • Built and scaled a fast-growing product function, rising to new challenges across multiple inflection points, including developing the right culture and practices at each stage
  • Developed and executed long-term product strategy, in close collaboration with other executives
  • Experience bringing new products to market
  • Obsessive about understanding users and markets, with experience building a product org to match
  • Experience building a data-driven, impact-focused product organization, with a culture of experimentation and building toward outcomes (over just shipping features)
  • Strong eye for product quality and product design, and building an organization that deeply values both
  • Inspiring leader and highly effective communicator
  • Talented people manager
  • Passionate about education (education experience a plus but not necessary)

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama is on a mission to radically improve student outcomes by helping educators act on data. Today, more than 500 school systems serving over seven million students use Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators get data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised a $32mm led by Emerson Collective as well as Spark Capital, Owl Ventures, SoftTechVC, and the Chan Zuckerberg Initiative.

Our engineers are changing history way beyond git rebase -i. The engineering team is involved in every step of the product cycle, working closely with many other teams (and our users!) to brainstorm and build solutions to education’s toughest problems. Sure, we have strong technical chops, but we make sure to constantly challenge ourselves and grow. From lunchtime guest talks and weekly book clubs to hackathons and open-source projects (both in the office and outside it), we try to improve ourselves as we help schools around the world do the same.

In this role, you will:

  • Work on fascinating and challenging problems, like:
    • Learning recommendation engines that correlate educator data with community-generated content.
    • Optical mark recognition infrastructure capable of processing millions of sheets of paper per day.
    • Novel data visualizations that uncover insights from school districts’ dizzying variety of data sets.
  • Design, write, test, review, debug, deploy, and occasionally be frustrated by code.
  • Never put developer ease or convenience over making a difference to the millions of students we serve.

Our ideal candidate:

  • Loves to learn and be challenged.
  • Is a strong coder in any language (we primarily use Ruby and JavaScript, but it’s okay if you haven’t—see the previous bullet point).
  • Has significant experience with web app development and deployment—Unix and testing and uptime, oh my!
  • Is a great communicator and collaborator. We’re a close-knit team! Check out our blog: http://engineering.panoramaed.com/

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Today, more than 500 school systems serving seven million students use Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators get data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised a $32mm led by Emerson Collective as well as Spark Capital, Owl Ventures, SoftTechVC, and the Chan Zuckerberg Initiative.

About the Role

Right now, over 8,500 schools across the country partner with Panorama.

If after reading that you were immediately calculating how many until we are working with every school in the country*, then we want you as our next Outreach Director!

At Panorama, you’ll be on our Outreach (e.g., “sales and marketing”) team as we explore uncharted territory and build relationships with schools and districts that we haven’t met yet. This is a critical role at Panorama; one best fulfilled by an experienced educator who has lived and breathed the life of a teacher or administrator. You’ll be connecting with superintendents and other district officials from around the country to learn about their most pressing priorities and strategic initiatives. You’ll use every opportunity to talk with them about insights from data, make our product come to life through a customized demo, and paint a picture of how Panorama can impact the quality of a classroom, school, and district.

This job is for you if you are:

  • A former educator with a passion for improving education beyond the confines of the classroom
  • Knowledgeable about school systems and can empathize with their unique challenges
  • Tech savvy and excited about leveraging data and technology in the classroom
  • As warm and informative during cold calls and emails as you would be with a colleague
  • Comfortable with and excited about meeting new people, both on the phone and over email
  • Excellent at thinking on your feet, anticipating needs and overcoming objections
  • Relentlessly persistent in both your infectious enthusiasm and your follow up
  • A consistent and reliable professional in whatever you do
  • Someone competitive who loves the opportunity to get better every day

Even better if you have:

  • Experience working at the district or school level with an understanding of challenges faced by the classroom teacher, principal, and district administrator
  • Experience working in sales or marketing (but NOT a must have--we’ll teach you!)
  • Experience with and affinity for creating new strategies, processes and structures (e.g., lesson plans or curriculums)

*125,683

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Today, more than 500 school systems serving seven million students use Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators get data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised a $32mm led by Emerson Collective as well as Spark Capital, Owl Ventures, SoftTechVC, and the Chan Zuckerberg Initiative.

About the Role

Outreach Partner are responsible for strategic outreach to medium and large districts, nationwide. This type of outreach is vital to our work in understanding the education landscape, creating awareness and engaging decision-makers in thoughtful conversations to drive revenue and improve student outcomes. At Panorama, we need teammates who empathize with our clients' challenges and appreciate their limited time by adding insightful and meaningful value to each interaction.

On any given day, you will:

  • Identify target accounts through research that determines initiatives around student voice, stakeholder feedback, family-school relationships, staff engagement, strategic plans, social-emotional learning, etc.
  • Quickly identify key decision-makers and build Panorama champions through warm and thoughtful email and phone introductions
  • Lead prospects through discovery calls and online product demonstrations
  • Generate new opportunities to pipeline
  • Transition relationships over to field sales managers for in-person meetings
  • Support field sales team members in setting up in-person meetings, sending collateral and generating project proposals
  • Manage inbound leads, taking them from introductory conversation to customer

This job is for you if you have:

  • 1-3 years' experience selling a SaaS product
  • An all-star listener and relationship builder
  • Excellent at thinking on your feet, anticipating needs, and overcoming objections
  • Relentlessly persistent in both your infectious enthusiasm and your follow up
  • A consistent and reliable professional in everything you do
  • A competitor who loves the opportunity to get better each day

Even better if you have:

  • Experience working in K-12 educational technology, K-12 education, or even better- both!
  • Experience and affinity for creating new strategies, processes, and structures
  • Proficiency or expertise in using Salesforce, Yesware, and HubSpot
  • A genuine passion for helping to improve education

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama is on a mission to radically improve student outcomes by helping educators act on data. Today, more than 500 school systems serving over seven million students use Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators get data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised a $32mm led by Emerson Collective as well as Spark Capital, Owl Ventures, SoftTechVC, and the Chan Zuckerberg Initiative.

Our engineers are changing history way beyond git rebase -i. The engineering team is involved in every step of the product cycle, working closely with many other teams (and our users!) to brainstorm and build solutions to education’s toughest problems. Sure, we have strong technical chops, but we make sure to constantly challenge ourselves and grow. From lunchtime guest talks and weekly book clubs to hackathons and open-source projects (both in the office and outside it), we try to improve ourselves as we help schools around the world do the same.

In this role, you will:

  • Work on fascinating and challenging problems, like:
    • Learning recommendation engines that correlate educator data with community-generated content.
    • Optical mark recognition infrastructure capable of processing millions of sheets of paper per day.
    • Novel data visualizations that uncover insights from school districts’ dizzying variety of data sets.
  • Design, write, test, review, debug, deploy, and occasionally be frustrated by code.
  • Never put developer ease or convenience over making a difference to the millions of students we serve.

Our ideal candidate:

  • Loves to learn and be challenged.
  • Is a strong coder in any language (we primarily use Ruby and JavaScript, but it’s okay if you haven’t—see the previous bullet point).
  • Has significant experience with web app development and deployment—Unix and testing and uptime, oh my!
  • Is a great communicator and collaborator. We’re a close-knit team! Check out our blog: http://engineering.panoramaed.com/

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 500 school systems serving seven million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $32 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.

About the Role

We are looking for a Director of Field Sales to lead our growing team. At Panorama, your role is paramount to our success; you’ll be leading our team in exploring uncharted territory, building relationships with school and district leaders across the country, and expanding Panorama’s revenue exponentially.    

You’ll be an inspiring leader, giving our team constant opportunities to hone their skills, reach their goals, and advance their careers. You’ll lead the vision and strategy for continuous sales process improvement and quota attainment; sharing insights from data, optimizing our sales funnel, and making our product come to life through customized demos.

Because we serve students, educators and families from tremendously diverse backgrounds and identities across the country, we are dedicated to building a diverse and inclusive team that represents their experiences. We are actively looking for a diverse pool of applicants including those from historically marginalized groups, for example: people of color, first and second generation immigrants, and people from low-income families. In addition, we are looking for the leader of this organization to care deeply about issues of diversity, equity, and inclusion, especially pertaining to hiring and coaching.

This job is for you if you are:

  • An experienced team leader; 3-5 years of proven expertise in building high performing, goal attaining teams
  • Experienced in selling complex SaaS products or consulting for high growth SaaS organizations
    • Experience with Challenger, solution or consultative sales approaches is preferred
  • Excited to build personalized coaching and management strategies for a team of 3-8 to help them meet individual and team goals
  • Experienced in helping companies and sales teams grow; you've seen processes and structures scale and evolve
  • Motivated by challenges that are sometimes ambiguous and new; comfortable overcoming objections and building champions across complex and sometimes bureaucratic organizations
  • A consistent and reliable professional in everything you do
  • A team player with a competitive edge
  • Passionate about improving education
  • Proficient or experienced in using Salesforce, Yesware, and HubSpot
  • Comfortable with 20-40% travel

 

Boston |

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than seven million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.

Panorama’s Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama helps us fundamentally improve outcomes for our students.”

We’re looking for a Success Implementation Lead to help schools and districts roll out our new product, Panorama Student Success.  The Implementation Lead’s key responsibility is to partner with schools and districts to ensure we successfully integrate key data streams such that student data is accurately and clearly rendered in the Panorama Student Success platform.

The Success Implementation Lead thrives in novel, high-stakes, high-complexity situations, using diplomacy and precision, with attention to detail, problem-solving, and matchless client support. In this role, a collaborative spirit with the client and colleagues is a must. No detail is too small, and clear and concise communication is pivotal. We preserve confidentiality with ironclad integrity.

 

Key Responsibilities:

  • Work with a portfolio of 20-40 clients on ensuring their student data is accurately integrated with Panorama data systems to populate the Success platform
  • Be the internal expert on the client’s technical needs. Serve as the liaison between client data teams and Panorama’s engineering team to hold both groups accountable to mutually agreed upon timelines and deliverables
  • Deliver Panorama Student Success data on time and error free
  • Reply quickly to client needs
  • Solicit feedback from clients to inform product development and enhance the client experience, both with incremental improvements and game-changing innovations.
  • Adjust and improve existing processes and create new ones that help the team produce quality work more quickly
  • Partner with colleagues to manage a portfolio of shared clients and identify creative ways to scale and offer more efficient and enhanced support

 

What we’re looking for:

  • 3 or more years of work experience, ideally in project management, technology, and/or education
  • Strong task & timeline management skills; demonstrated ability to prioritize multiple tasks with competing deadlines
  • A skilled problem-solver; able to solve immediate problems while also identifying the root cause and developing plans to prevent similar challenges in the future
  • Organized and detail-oriented with outstanding project management skills and a “no task is too small” mentality
  • Strong verbal and written communicator; able to communicate complex ideas and questions clearly and concisely
  • Strong listening and questioning skills to gain a strategic understanding of partner needs and challenges.
  • A team player who is also able to work independently
  • Adaptable self-starter who is skilled at creating structure in scrappy, fast-paced, rapidly-growing environments.
  • Passion for improving education and for helping clients use Panorama successfully to improve their schools and classrooms
  • Proficient in Google Suite and Microsoft Office; experience using Jira and Helpscout a plus
  • Willingness to learn and ask questions

 

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama is on a mission to radically improve student outcomes by helping educators gather, understand, and act on meaningful data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than seven million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.

Panorama’s engineering team is involved in every step of the product cycle, working closely with many other teams (and our users!) to brainstorm and build solutions to some of education’s toughest problems. While we have strong technical chops, we make sure to constantly challenge ourselves and grow. From lunchtime guest speakers and weekly book clubs to hackathons and open-source projects (both in the office and outside it), our team strives to constantly improve as we help schools around the world do the same.

A critical part of our Engineering work is supporting the delivery of our products and offerings to our school and district partners. This work ranges from designing the technical implementation of complex survey programs for some of the largest school districts in the country to investigating discrepancies during data imports. This work is fast-paced and high-impact for our team and for our clients. As an early member of the Engineering team focusing on support, you will help grow and shape this work to be the as effective as it can be at a rapidly-growing, fast-paced startup.

In this role, you will: 

  • Join the Engineering team as a Support Engineer, specializing in helping our clients and colleagues get the most value out of Panorama’s Platform.
  • Work closely with our Client Success team to solve the challenges of implementing Panorama in a variety of districts.
  • Work through our engineering support queue including triaging client needs, collaborating with teammates in CS and Engineering, and getting your hands dirty debugging the underlying technical problems.
  • Learn the ins and outs of our product to not only provide technical guidance but to help coach and teach teammates who are learning the product as well.
  • Help our growing support team measure, understand, and optimize our existing engineering support process.
  • Identify and prioritize tools and features to make using Panorama easier and more effective for all of our clients.

Our ideal candidate:

  • Loves to learn and be challenged; no problem is too big, no detail is too small, and no task is too complicated.
  • Has experience writing and debugging code (we primarily use Ruby and JavaScript, so experience there is a plus but not required - see the first bullet point).
  • Has a track record of being organized, detail-oriented, and exceptional at time management.
  • Is a great communicator and collaborator; you’ll be working closely with other engineers, members of our Client Success team, and, in some cases, our clients-- warm, clear, and precise communication is important.
  • Is excited to work in a tight-knit team, and someone who successfully works independently with little oversight.
  • Loves to problem-solve - and to do so with energy, creativity and warmth.  But you are also a “systems thinker,” looking for ways we should continually improve engineering support to make it more consistent, more successful, and to enable our product to be the best that it can be.

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 500 school systems serving seven million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators get data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $32 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.

About the role:

A central part of Panorama’s success has been our extraordinary Client Success team, which manages the entire client experience, including onboarding, project design and delivery, technical implementation, and ensuring that our partners use Panorama in a manner that drives improvement of student outcomes. Our clients frequently report that Panorama is their favorite organization to work with. We work individually and as a tightly knit team to maintain exceptional Net Promoter Score (NPS) results, renewal rates, and referral counts.

To support our rapid growth, we are organizing our Client Success team to explicitly lead and serve each of our three client segments: Districts and Schools; Large Districts; and Strategic Engagements. The Large Districts segment includes all organizations serving from 9,500-50,000 students. As the Client Success Director of the Large Districts segment, you will lead and grow Panorama’s Client Success organization, developing service-delivery, technical support, strategic planning, and renewal processes in ways that simultaneously scale and ensure clients get extraordinary value with Panorama. You will lead a team that is responsible for two core functions: Project Design and Delivery (implementation and professional services) and Impact and Engagement (account management, strategic advising, renewals). You will be responsible for the overall health and success of Panorama’s Large Districts segment, with goals including NPS, user engagement and impact, renewals, referrals, and expansion sourcing. The Director of Large Districts will be responsible for developing a fast-growing team, ensuring each individual and the team as a whole are both successfully delivering to clients and innovating to ensure we improve.

This leader will develop Panorama’s long-term vision and approach for serving this segment, as well as the repeatable processes, resources, and high-performing team to deliver on this vision. You will own the success of the Large Districts segment from the standpoints of both client love and business viability. This position reports to the VP of Client Success.

Key responsibilities:

  • Own Panorama’s client success strategy and operations in the Large Districts segment
  • Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value
  • Ensure high-quality delivery of services to Panorama’s clients in this segment
  • Hire, grow, and evaluate members of the team; build this segment as a high-performing team
  • Define and continuously improve Panorama’s client success model and client lifecycle
  • Build and optimize repeatable client success processes, and pursue smart automation and systems, so that Panorama can grow revenue without scaling headcount linearly
  • Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function
  • Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama
  • Deeply understand our clients and the market, and be an important voice in the product development process
  • As a leader in a high growth environment, continuously plan for the future and build the next generation of client success at Panorama

Key qualifications:

  • Significant leadership experience in customer success or education, either:
    • (a) leading a customer success organization or a team within a high performing customer success organization (e.g., support, professional services), or
    • (b) serving as a leader in a large school district or commensurate experience working with large school districts as an outside partner (for example, as a consultant to large districts)
  • Leadership experience as a builder and innovator (for example, building new functions, developing and launching innovative ideas)
  • Experience scaling teams and creating repeatable processes - especially in a high growth environment where leaders and teams must continuously reinvent themselves
  • Inspiring leader, and highly effective communicator
  • Deeply passionate about creating an extraordinary customer experience and building a team culture of customer obsession
  • Skilled at building a highly effective talent machine:, onboarding, retaining, and continuously developing high-performing team members (experience as a “manager of managers” a plus)
  • Data-driven and results-oriented leader
  • Passionate about education (education experience a plus but not necessary)
  • Preferred: Strong understanding of the SaaS business model and dynamics of a successful recurring revenue organization

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 500 school systems serving seven million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators get data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $32 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.

About the role:

A central part of Panorama’s success has been our extraordinary Client Success team, which manages the entire client experience, including onboarding, project design and delivery, technical implementation, and ensuring that our partners use Panorama in a manner that drives improvement of student outcomes. Our clients frequently report that Panorama is their favorite organization to work with. We work individually and as a tightly knit team to maintain exceptional Net Promoter Score (NPS) results, renewal rates, and referral counts.

To support our rapid growth, we are organizing our Client Success team to explicitly lead and serve each of our three client segments:  Districts and Schools; Large Districts; and Strategic Engagements. The Districts and Schools segment includes all organizations serving up to 9,500 students. As the Client Success Director of the Districts and Schools segment, you will lead and grow Panorama’s Client Success organization, developing service-delivery, technical support, strategic planning, and renewal processes in ways that simultaneously scale and ensure clients get extraordinary value with Panorama. You will lead a team that is responsible for two core functions: Project Design and Delivery (implementation and professional services) and Impact and Engagement (account management, strategic advising, renewals). You will be responsible for the overall health and success of Panorama’s Districts and Schools segment, with goals including NPS, user engagement and impact, renewals, referrals, and expansion sourcing. The Director of Districts and Schools will be responsible for developing a fast-growing team, ensuring each individual and the team as a whole are both successfully delivering to clients and innovating to ensure we improve.

This leader will develop Panorama’s long-term vision and approach for serving this segment, as well as the repeatable processes, resources, and high-performing team to deliver on this vision. You will own the success of the Districts and Schools segment from the standpoints of both client love and business viability. This position reports to the VP of Client Success.

Key responsibilities:

  • Own Panorama’s client success strategy and operations for the Districts and Schools segment, evolving from primarily supporting clients in a one-to-one model to including “one-to-many” practices, leveraging online resources and activity-driven outreach
  • Own business metrics, including profitability
  • Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value
  • Ensure high-quality delivery of services to Panorama’s clients in this segment
  • Hire, grow, and evaluate members of the team; build this segment as a high-performing team
  • Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function, and working cross-functionally to make these moonshots real
  • Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama
  • Deeply understand our clients and the market, and be an important voice in the product development process
  • Continuously plan for the future and build the next generation of client success at Panorama, working as an integral member of the Client Success leadership team

Key qualifications:

  • 5-10 years experience in a SaaS and/or education technology organization
  • Experience leading a customer success organization or a team within a high performing customer success organization (e.g., support, professional services)
  • Leadership experience as a builder and innovator (for example, building new functions, developing and launching innovative ideas)
  • Experience scaling teams and creating repeatable processes - especially in a high growth environment where leaders and teams must continuously reinvent themselves
  • Inspiring leader and highly effective communicator
  • Deeply passionate about creating an extraordinary customer experience and building a team culture of customer obsession
  • Skilled at building a highly effective talent machine: recruiting, onboarding, retaining, and continuously developing high-performing team members (experience as a “manager of managers” a plus)
  • Strong understanding of the SaaS business model and dynamics of a successful recurring revenue organization
  • Data-driven and results-oriented leader
  • Passionate about education (education experience a plus but not necessary)

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than seven million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.

Panorama’s Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama helps us fundamentally improve outcomes for our students.” We’re looking for a Success Partner to help schools and districts roll out our new product, Panorama Student Success, and serve as a thought partner with client leadership. As a Success Partner, you will work closely with superintendents and other district and school leaders to help educators use Panorama Student Success to drive change and improve student outcomes in school districts nationwide.

The Success Partner thrives in novel, high-stakes, high-complexity situations, using diplomacy and precision, with both attention to detail and big-picture thinking. Our Student Success clients are sophisticated consumers and users of information; they rely on us to deliver and help them use Student Success to efficiently equip educators with the data and strategies they need to better understand and improve student outcomes. Student Success Partners can expect to travel 20-25% of the time in order to develop and foster high-quality client relationships.

Key Responsibilities

  • Serve as a strategic thought partner and primary project manager for a portfolio of clients who all use Panorama Student Success, surveys and social emotional learning measures
  • Develop a trusted advisor relationship with key client stakeholders and executive sponsors
  • Deeply understand client needs and goals, developing an acute ability to help them make informed recommendations and drive change in their school districts
  • Identify and grow opportunities with clients, collaborating with Panorama’s Outreach and Account Management teams, intervening as necessary to ensure retention
  • Collaborate with other team members to deliver projects on time and error free; ensure this client-facing team is poised to respond with excellence to client needs
  • Collaborate with Panorama’s Teaching & Learning team to design and occasionally facilitate workshops for district and school leaders to ensure that outcomes, findings and data analysis are valued and used

What We’re Looking For

Experience with Large School Districts

  • 5-10 years of previous professional experience in or with school districts, including significant experience at the district or school leadership level. (You might have worked with districts from within a non-profit or research organization, but have gained significant on-the-ground experience in school districts, for example.)
  • Even better if you have school leadership experience!  
  • Demonstrated ability to communicate, present and influence credibly at all levels of an organization; particular experience at the superintendent and board levels preferred

Stellar Project Management and Collaborative Skills

  • Organized and detailed-oriented, with a proven ability to manage and deliver multiple projects
  • Thoughtful and dedicated team member, working effectively cross functionally; takes delight in cross-functional work excelling
  • Innovative thinker who thrives in creating new ways of delivering and managing work

Strong analytical capabilities

  • Expert problem-solver, able to think three steps ahead and map out plans and solutions
  • Passion for using data to improve outcomes for kids, particularly addressing issues of equity and access
  • Excitement about learning new products, platforms and environments quickly; comfort with technology and commitment to using it to improve processes
  • Skilled and intuitive in diving into the details, synthesize and pull up to the big picture

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 500 school systems serving seven million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $32 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.

On the talent team at Panorama, we know that our candidates are our future friends, collaborators, feedback-givers, brainstormers, product shapers and client advocates. As our Recruiting Coordinator, you will create a candidate experience that reflects and promotes Panorama’s mission and culture. From introduction emails, to coordinating interviews, to supporting candidates who turn into teammates, you are warm, promptly responsive, and attentive to each candidate’s unique circumstance. Every interaction is a chance to promote Panorama’s employer brand, and you strive to build genuine relationships with every candidate you meet. You will set a high bar and help us uncover new ways of supporting candidates and team members through the recruitment process.

More about the role:

  • Scheduling -Thoughtfully craft interview schedules so that candidates and Panorama interviewers have the most effective, seamless, and positive interview experience.
  • Candidate experience - Prepare candidates with interview logistics and best practices to set them up for success. Greet candidates when they arrive so that every prospective new hire has a warm, welcoming experience and leaves the interview hoping to work for Panorama. Think of new and creative ways to enhance the candidate experience and build Panorama’s reputation for being a great place to work.
  • Interviewer and candidate management - Proactively project-manage and communicate next steps with candidates, hiring managers, and the recruiters you partner with.
  • Posting jobs - Exhibit an insatiable curiosity for finding new creative avenues to reach outstanding, diverse talent. Review job post performance regularly to determine which sources have the best ROI.
  • Data - Become an expert in Greenhouse (ATS) reporting and reflect constantly on how we can improve process efficiency and candidate happiness.

This role is for you if:

  • You are incredibly detail oriented; details can make or break a candidate's experience, so we place a high premium here.
  • You’re an expert navigator of nuanced situations; you’re a curious problem solver and you seek to find answers.
  • You have experience managing projects or tasks in high-volume environments.
  • You have strong organizational practices that can capture a lot of information from different systems (email, Slack, online databases) and different people.
  • You are empathetic and trustworthy; you will handle highly sensitive employee and organization information, so a commitment to confidentiality is crucial.

Even better if you:

  • Are a natural networker; you love making connections and building relationships across folks with all kinds of backgrounds and communication styles
  • Are a goal setter and can provide many examples of hitting or exceeding your goals
  • Have dabbled in a few project management tools such as Trello, Asana, or Jira
  • Have experience using Applicant Tracking Systems

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than seven million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.

As a Workshop Facilitator for Panorama’s Teaching and Learning practice, your primary focus will be delivering virtual and on-site workshops to groups of Panorama users (school leaders, district administrators, teachers, etc.). In addition, you will collaborate on the development of Panorama’s professional learning offerings, working alongside our team to design virtual and in-person world class adult learning experiences that will impact millions of students. While not on site delivering sessions to Panorama schools and districts, you will play a critical role in developing resources to help educators use data and in delivering product feedback and other insight into the user experience to the broader Panorama team.

Key Responsibilities:

  • Design and deliver custom, in-person and/or virtual learning experiences for diverse groups of participants (classroom teachers, school leaders, system-level leaders, parents)
  • Help shape a vision for the future of Panorama’s Teaching and Learning offerings, including collaborating on the design and delivery of new workshops
  • Partner with Services and Account Management team members to understand client needs and design and deliver training and support opportunities to meet those needs
  • Create and deliver experiences, resources and tools that move Panorama users from seeing data to acting on it; work closely with product and engineering teams to integrate key concepts, frameworks and approaches into Panorama’s standard product offering
  • Collaborate with the Product Support team to manage the ongoing development of Panorama’s resource library and other content sources for all clients
  • Be an evangelist internally and with our clients for using data to measure, understand, and act in the areas most critical to radically improving student outcomes

What We’re Looking For:

  • Outstanding teaching skills with adult learners; knowledge, experience with, and passion for principles of adult learning
  • Experience using technology and virtual platforms for designing and delivering successful teaching and learning experiences
  • A passion for helping a diverse user community (teachers, principals, district leaders and parents) gain knowledge and understanding from data
  • Sheer joy at using data to reveal things previously unseen, deepen understanding about how students are learning, and drive decisions for improvement plans
  • High levels of empathy for and understanding of school and district communities and how they work
  • Ability to dive into the intricacies of data one minute and explain what it means in simple terms the next
  • An innovative self-starter capable of working independently, motivated by contributing to team goals
  • Comfortable with ambiguity and able to balance the existence of clear systems and processes with the need to modify existing processes in the service of continuous improvement and the changing demands of a rapidly growing business
  • At least 3-5 years of experience in classrooms and schools
  • Travel requirements: ~50-75% travel

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama is on a mission to radically improve student outcomes by helping educators act on data.

Today, more than 500 school systems use Panorama to tackle critical challenges such as serving all students equitably, ensuring all students are on track to graduate, and helping every student develop social-emotional skills like growth mindset, self-efficacy, and social awareness. We serve school districts of all shapes and sizes, from New York City, Dallas, and San Francisco to Brookline, Waltham, and Framingham. Panorama’s investors include YCombinator, Spark Capital, Google Ventures, Ashton Kutcher, Mark Zuckerberg, Yale University, and Owl Ventures.

Panorama’s Marketing team is essential to making Panorama one of the fastest growing products in education. Our Marketing team plays a critical role in Panorama’s story, connecting researchers, educators, and practitioners, and ensuring Panorama is a leader in the national education dialogue.

As a member of our small team, we expect that you will lead significant and critical efforts around demand generation, customer acquisition, and revenue growth. As a member of a collaborative team, we expect you to be excited to contribute across each area of our work. There is no established playbook for successful “B2B” marketing in education, and we hope you will share our eagerness to learn from other industries and constantly experiment.

What We Are Looking For

  • Must haves:
    • 2-5 years’ marketing experience in B2B or K-12 (or comparable experience)
    • Strong skills in campaign planning, execution, tracking, and experimentation (e.g. A/B testing, designing trials of new marketing channels)
    • Demonstrated experience and skills across several disciplines of marketing, which may include demand generation, field marketing, account-based marketing, customer marketing, and/or content marketing
    • Excited to work at a fast-growing startup - “all hands on deck”, moving quickly, always learning
    • Happy to contribute across all areas of marketing
    • Eager to develop deep knowledge of K-12 education
    • Passion for improving education opportunities for students
    • Data-informed approach to marketing
    • Excellent organization, communication, and writing skills
  • Pluses:
    • Experience at a fast-growing startup or a similarly fast-paced, dynamic environment
    • Experience working in or marketing to education or government

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Strategic Engagements Manager

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than seven million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.

The purpose:

Our largest clients want hands-on strategic and technical support bringing Panorama’s product to their districts. That’s where our Strategic Engagements team comes in. As a Strategic Engagements Manager, you will work with our most complex clients, the nation’s biggest school districts, helping them to embrace our product from implementation stage to delivering impact on student outcomes each year.

The role:

We’re looking for a Strategic Engagements Manager to join our growing team and provide a portfolio of clients with best-in-class service and thought partnership. As a Strategic Engagements Manager, you thrive in novel, high-stakes, high-complexity situations, using diplomacy and precision. Our strategic clients are sophisticated consumers and users of information and operate in complex political environments as they educate hundreds of thousands of children; every detail matters.

Key Responsibilities

  • Serve as the project manager for 10-12 of our largest clients; be a trusted advisor for any and all matters specific to your clients
  • Design and deliver highly complex technical projects utilizing the Panorama platform and other tools such as  Excel
  • Collaborate with an Account Manager, Strategic Engagements Associate, and other team members to deliver projects on time and error free and reply quickly to client needs
  • Implement expert problem-solving and project management, thinking three steps ahead of where are clients are, and mapping out plans and solutions that leverage Panorama’s product and meet client needs
  • Build and maintain strong, long-lasting relationships with key stakeholders to make Panorama a key element of their school systems, impacting operations and more important, student outcomes
  • Join forces with our Engineering and Product teams to enhance the client experience, both with incremental improvements and game-changing innovations
  • Collaborate to design and facilitate trainings for district and school leaders so that outcomes, findings and data analysis are valued and used

What We’re Looking For

Experience with large districts and organizations

  • 5-7 years of previous professional experience in a technology, education, research or non-profit environment; candidates with fewer years of experience would be considered if highly relevant
  • Experience working in or working with large school districts (or other large organizations); savviness about the inner-workings of decision making
  • Demonstrated ability to communicate, present and influence credibly at all levels of an organization (experience at the superintendent and board levels preferred)
  • Passion for and commitment to using data to improve student outcomes, particularly addressing issues of equity and access

Stellar project management and collaboration skills

  • Organized and detail-oriented, with a proven ability to manage and personally execute multiple projects; ability to dive into the details and pull up to the big picture
  • Self-starter; capable of working independently, but motivated by watching your work contribute to team goals
  • Thoughtful and dedicated team member, working collaboratively within the Strategic Engagements team and cross-functionally

Strong attention to detail

  • Driven to get every last detail landed; precision is key
  • Expert knowledge using Excel and other technical platforms to clean and analyze large data sets
  • Excitement about learning new products, platforms and environments quickly; comfort with technology and commitment to using it to improve processes

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 500 school systems serving seven million students have adopted the Panorama platform, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. Schools use Panorama to improve student outcomes by using data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama's Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama helps us improve education for our students in many important ways." With a near perfect renewal rate, sky-high customer satisfaction, strong year-over-year account growth, and stories from across the country about how Panorama has helped students receive a better education, our team has set a high bar.


About the Role:  

As a Strategic Engagements Account Manager, you play a central role on the Client Success team as you are responsible for retaining business and developing relationships with our most strategic, sophisticated clients.  These educators operate in complex and political environments that are responsible for educating hundreds of thousands of children. You must thrive in novel, high-stakes, high-complexity situations, using diplomacy and precision, with both attention to detail and big-picture thinking. You will work closely with client decision-makers including superintendents of school districts, leaders of charter management organizations, and state education leaders. Inside Panorama, you will serve as a “voice of the customer” and work across our team to make sure each client is leveraging Panorama for the most value.

Key Responsibilities

  • Provide outstanding program management and function as a strategic partner for a portfolio of Panorama’s highest revenue clients
  • Manage complex renewal cycles (including renewals tied to RFPs, school board approvals, and disparate funding sources), contributing to Panorama’s near-perfect renewal rate
  • Increase footprint and business with existing clients, discovering and maturing opportunities to grow Panorama’s business with each client
  • Become a trusted advisor to key client stakeholders and executive sponsors; deeply understand client needs and goals for an acute ability to help them leverage Panorama in ways that support educators and improve outcomes for students
  • Design and manage a coordinated system of high touch/outreach to clients spanning the full lifecycle of contract and/or subscription
  • Design and manage product rollout to clients, ensuring clients adopt new products and features
  • Monitor account health and product adoption, meeting and exceeding user engagement targets
  • Collect and synthesize product feedback for Panorama’s Product team, and help drive internal product development conversations by leveraging client expectations
  • Collaborate closely with Panorama partners to design and deliver seamless and valuable experiences to clients, including participating in the development and review of client-facing materials related to data use, training, and engagement

What We’re Looking For

Experience with large districts and organizations

  • At least 5 years of professional experience working in or with large school districts, state departments of education, or other large education organizations; demonstrated savviness about the inner-workings and politics of decision making
  • Outstanding ability to communicate, present and influence credibly and effectively at all levels of education organizations, including senior leaders, superintendents, and board members (phone, email, and in-person)
  • Conversant in and avid consumer of knowledge of current research about student learning and teacher effectiveness; aware of and sympathetic to the huge amount of information education leaders navigate
  • Passion for and commitment to using data to improve student outcomes, particularly addressing issues of equity and access

Stellar program management and collaboration skills

  • Proven ability to manage multiple programs at a time while communicating across stakeholder groups with competing priorities
  • Proven ability to work cross-functionally with project management and sales teams to retain business and drive expansion
  • Comfortable with ambiguity; flexibility with potential role changes as team grows
  • Excellent listening, negotiation and presentation skills
  • Proficiency in Excel, Word, Google Docs, and Salesforce

Relationship management

  • Experience in renewal oriented account management; demonstrated track record of building client relationships, retaining accounts, and growing business

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Boston |

Panorama Education is a fast-growing Boston startup focused on helping K-12 schools improve through the power of data. Our mission is to ensure that every student has great teachers, great schools, and a great education. We currently serve more than 8,500 schools around the world, and we have raised $32mm in funding from Emerson Collective, Spark Capital, Owl Ventures, YCombinator, Mark Zuckerberg, and others.

As Panorama’s operations manager, you will have two main responsibilities: managing high-stakes operations and supporting our CEO. As a member of the talent and operations team, you’ll help us grow our warm, tightly-knit, collaborative culture as well as execute critical processes for the company. You’ll partner with our CEO and colleagues to help them do their best work, and be at the front-line of a mission-driven technology company at an exciting time in its history.

Some of your responsibilities include:

  • Operations support:
    • Manage talent processes such as setting up for new hires, celebrations of “Panoranniversaries,” benefits, payroll, visas, contractors, etc.
    • Complete RFP submissions to help us win high-value contracts and serve educators and kids in the country’s largest school districts  
    • Project-manage our onboarding process (we’re growing quickly, and new team members join every few weeks!)
    • Lead our client visitation program, ensuring that every team member visits a school district site to observe educators using our product  
    • Develop communications and Wiki pages so our team members can find what they need, when they need it
    • Support and seek out new initiatives and projects in the talent and operations world
  • CEO support:
    • Coordinate meetings, arrange travel (lots of puzzle-piecing), and manage the CEO’s schedule so his time is maximized and he can best support the team
    • Plan and execute projects, such as team off-sites and conference participation
    • Think strategically and anticipate CEO needs given Panorama’s priorities
    • Build relationships across the company and externally  

You’re a great candidate if you:

  • Love detail-oriented work and take pride in accuracy (especially when moving quickly)
  • Have air-tight personal organization systems on paper or electronically that can handle a large volume and high variety of tasks and projects
  • Operate with integrity and discretion in managing sensitive and confidential information
  • Have experienced fast-paced, entrepreneurial environments with a high volume of communications in a variety of formats (in person, email, text, Slack, etc.)
  • Are comfortable with Macs, Google Apps and the Google Suite
  • Bring positive energy and sense of humor; you are flexible and love to help others
  • Are curious and comfortable owning mistakes and learning from them

Even better if you have...

  • Experience in supporting busy leaders of large organizations or offices
  • Experience reviewing contracts or legislation or legal documents
  • A bachelor’s degree and at least one year of full-time professional work experience

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

109 Kingston St., 5th Fl
Boston, MA 02111

We explore together

We give ourselves space to consider the big problems while never losing sight of the details. Take a lap around our office and you’ll notice that we’ve never met an empty wall we haven't covered with ideas. And check out what happens when we have 24 hours straight to build new projects together.

We take culture seriously

We value and respect each other like it’s our job. This allows us to speak openly and honestly as a company, whether we’re discussing strategic goals or crafting the perfect playlist for team-wide karaoke.

We are deeply committed to our work, to our clients, and to each other. And when it’s time for the annual “Panorama Decathlon,” we are deeply committed to the competitive spirit that comes with heated Wikipedia races and Jenga battles. 

OUR BENEFITS

✓Work with schools
✓Daily Catered Lunch
✓401k Plan
✓MBTA & Hubway Pass
✓Flexible Vacation Policy
✓Full Health + Dental Coverage
✓Gym Membership
 
Jacob Evelyn
Software Engineer

I love working at Panorama Education because... I get to see the human side of engineering work. We're solving hard technical problems, but not to show more ads to people who don't want them—we're solving hard problems to make people's lives better. Period. Getting to talk to educators and see the impact of the work we do is what gets me excited for work every single day.

Sarah Robinson
Product Manager

I love working at Panorama Education because... we truly lead with our mission. When we consider a new feature for a product, we do not ask, "Will this lead more people to buy our product?" We ask, "Will this help educators improve students' outcomes?"

Stephen Eckenrode
Software Engineer

I love working at Panorama Education because... I get to help build products that really make a difference in the schools we work with.  It’s really cool to be able to come to work, solve hard problems, and see the effect we have at the end of the day.

Mitch Peabody
Lead Software Engineer

I love working at Panorama Education because... the engineering culture is thoughtfully deliberate about delivering high quality products that meaningfully impact the lives of students.

Read About Us

Blog

April 17, 2018
The post Panorama Education and AASA Partner on New College, Career, and Life Readiness Initiative appeared first on Blog | Panorama Education. ...
March 2, 2018
The post 5 Ways Districts Use Early Warning Indicators to Promote Student Success appeared first on Blog | Panorama Education. ...
February 6, 2018
The post How School Districts Measure Social Emotional Learning to Support the Whole Student appeared first on Blog | Panorama Education. ...
November 30, 2017
The post Closing the Experience Gap: How Three Districts Are Addressing Students’ Experiences in School appeared first on Blog | Panorama Education. ...