PatientPing: National Accounts Manager
10 Post Office Square
Boston, MA 02109

Employee Testimonials

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National Accounts Manager

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold to build a national care coordination network that allows providers to put patients at the center of their care.


Job Description

We are actively recruiting a full-time National Accounts Manager, accountable for accelerating live ARR (annual recurring revenue) for our largest nationwide and super-regional chain customers. You will engage new national accounts during the sales cycle, partnering with Growth to understand the customer organization, pain points and reasons for buying and charting out a viable onboarding and ongoing account management plan. You will also build a team and transition existing national accounts from our regional management teams where appropriate.

The National Accounts Manager will create and keep relevant a portfolio of cross-functionally unifying account game plans, which identify growth opportunities and surface product dependencies. You will collaborate with our Regional teams as your customers span their regions. You will also leverage the functional subject matter expertise of our Market, Customer and User Success Teams. Location is flexible (Boston preferred) and you should be willing to travel up to 40% to customer headquarters throughout the US.

What Success Looks Like:

In 3 months...

Execution

Set aspirational quarterly Live ARR growth targets for your portfolio of accounts

Formed working relationships with highest priority customers and their super users

Developed detailed understanding of the internal workings of each of your national account customers: headquarters agenda vs. regional market dynamics, whos growing, why they buy, how we create value, and why they renew

Demonstrated proficiency using our Product

Understood your users: why they engage with the product, how they use it, care coordination workflows we support, and what product gaps block account growth

Management

Established strong relationships with regional Operations and Growth team members

Surfaced opportunities to drive greater alignment with other teams

In 6 months...

Execution:

Demonstrated achievement of quarterly Live ARR targets by successfully driving go-lives, retention efforts and up-sell/new booking efforts

Expanded into new parts of our health system customers organizations (e.g., into new patient programs, segments, facilities, geographies)

Became the primary decision-maker relationship owner for your customers

Advocated for and aggressively rolled out key product and workflow opportunities to increase network density, defensibility and engagement

Management:

Outlined clear plan to efficiently scale team with growth

Demonstrated track record of recruiting exceptional talent

Established data-driven management infrastructure leveraging insights from Market, Customer and User Success

Forged complete alignment on regional priorities with Growth and Product

In 12 months...

Execution:

Demonstrated acceleration in Live ARR growth

Closed majority of account vulnerabilities through white glove service

Recognized as thought partner by high profile customers and partners

Management:

Shown scale across a strong and collaborative team

Created strong relationships between Regional Management and rest of organization

What You Need:

BA/BS degree

Passion for keeping up with the complexities of healthcare, including:

Knowledge of healthcare delivery system and regulatory dynamics in region

Reimbursement models

Interoperability/healthcare tech trends

Experience with relevant business models:

Regional roll-out business with local network effects a plus

Enterprise SaaS businesses with consumer-like user experiences a plus

Hands-on or consulting provider side experience


Relevant functional expertise:

Business development: understanding market dynamics, interests of various stakeholders and how to activate a community

Experience with account and market management: P&Ls, contracts


Ownership mindset:

Highly accountable and comfortable owning a number; drives sense of urgency

Demonstrated track record of owning senior executive relationships

Strong self-starter with a track record of proactively getting things done

Competencies:

Outstanding written and verbal communication, organization, and project management skills

Experience bringing structure to ambiguous situations through smart analytical strategic problem solving and process development

An entrepreneurial, motivated, curious, insightful, and determined attitude

What You Get:

Join one of the fastest growing health tech companies in the country

Have the autonomy to build something with an enthusiastically supportive team

Learn best practices from world class investors and advisors

Become an expert on healthcare delivery transformation, and work closely with the countrys most innovative health systems

Receive cash and equity compensation with health, dental, and other benefits


PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

Full-time

Employee Testimonials

Mandi
Office Manager

Q: How does PatientPing recognize an individual's successes?

A: At PatientPing, we encourage public praise through channels like Slack and Lattice. We also set aside time for shout-outs at our weekly all-hands meeting. At our quarterly company meetings, each department recognizes one or two employees as "Star Pingers” -- we call out the company values they embody and present them with customized pins.

Catherine
Senior People Operations Lead

Q: How have you experienced career growth?

A: I started working at PatientPing as an Office Manager/EA. Being the 6th hire at a startup means that your role knows no bounds, and I am so grateful to have had the opportunity to explore all aspects of our business from customer support to accounting. I currently support a team of over 100 employees as a Sr. People Operations Lead.

Jay
CEO

Q: How do you go about fostering creativity amongst your team?

A: Giving them freedom to fail. Creativity inherently means trying something new, which implies risk. We want people to feel free to take risks without feeling the fear of failure! That, and very powerful cold-brew coffee.

Brian
VP of Growth

Q: What does success look like on your team?

A: The people that have been successful have these attributes. 1. Grit–they never give up. 2. Adaptability–startups change at a hyper-fast pace, people that embrace change really thrive. 3. Curiosity–they’re constantly learning and improving their skills. 4. Humility–they look at how they can improve themselves and regularly talk about their mistakes.

Brenda
Lead Software Engineer

What is a day in the life of an engineer at PatientPing?

Every day can be different. You can be heads down implementing a feature, solving problems with the CI infrastructure, hashing out technical designs with fellow engineers, collaborating with product managers and UX designers on solutions for our customers, or sitting in on user research calls to learn first hand about pain points that different people in the healthcare industry face. This, sprinkled with a couple of ping pong matches if you are so inclined, makes life fun and challenging in all the best ways at PatientPing.