Chewy: Ecommerce Analytics Program Manager

Our Opportunity:

The Chewy Ecommerce Analytics team is looking for an experienced Ecommerce Analytics Program Manager to own our web analytics tool implementations and vendor relationship in our Boston, MA location. In this role, you will work closely with analysts, developers, the Business Intelligence team and vendors to implement and maintain our analytics tagging infrastructure. Youll play a key role in ensuring that customers across Chewy are able to make decisions using accurate, timely data. The ideal candidate is a Google Analytics guru with significant experience architecting and implementing GA 360 in an ecommerce setting.

What you'll do:

  • Work with stakeholders across the company to understand use cases that drive tagging requirements.
  • Manage day-to-day vendor relationships with Google and mParticle.
  • Maintain, audit and continually improve the analytics implementation across digital properties.
  • Ensure the analytics implementation provides crystal-clear visibility into the impact and value of new features and functionality.
  • Partner with analysts to tag new features and functionality and perform UAT.
  • Maintain updated documentation on tagging.
  • Partner with BI team to manage analytics projects through their lifecycle.
  • Implement tagging through Google Tag Manager and mParticle as appropriate.
  • Train internal clients on usage of GA data and interface.
  • Position may require travel.

What you'll need:

  • 5+ years experience managing Google Analytics 360 implementations at an online retailer or agency/consultancy.
  • Deep experience implementing enhanced ecommerce tracking across web, mobile and apps.
  • Familiarity with JavaScript/HTML preferred.
  • Experience working in an agile environment preferred.
  • Expertise with Google Tag Manager, mParticle or a similar tag manager.
  • Ability to juggle multiple competing priorities and effectively manage time.
  • Motivated self-starter, comfortable operating in a highly ambiguous environment with little direction.
  • Experience working with developers to define requirements, implement code and validate data.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com.

Full-time

Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.