Salsify: Senior Customer Champion
101 Federal Street, Suite 2600
Boston, MA 02110

Employee Testimonials

Video

In todays world of always-on online consumption and commerce, consumers are demanding what they want, when they want it. Content is king, and always will be, for brands to get distribution, retailers to sell products and consumers to click purchase. The problem in todays marketplace is that there is no easy way to transfer this rich product information from brand to retailer without hours of manual and tedious spreadsheet management and updates.
Enter Salsify. Salsify is a product experience management platform. We power the seamless exchange of product content that powers today's commerce experience. Brand manufacturers, distributors, and retailers partner with us to exchange the high-quality content that drives online results.
We're looking for an outgoing and energetic person to join our Customer Success team who will guide our Strategic and Enterprise customers from day zero onwards through successful onboarding, adoption and expansion of Salsify across their organizations. As the voice of our Strategic and Enterprise customers, you will provide internal feedback and work with our Product and Engineering teams to identify and prioritize strategic product enhancements.

Responsibilities

    • Drive the platform adoption of a defined portion of the Salsify customer base by understanding how best implement the Salsify solution throughout the organization
    • Consult on industry best practices with our enterprise level customers as an ecommerce thought leader
    • Manage planning phase of the customer lifecycle post-sales for Salsify's customers, including project plan creation for rollout and successful adoption of Salsify
    • Provide recommendations to customer for additional services to effectively hit their business goals leveraging the Salsify platform
    • Develop and maintain a deep understanding of both the Salsify product and our customers' specific needs in support of their ongoing usage
    • Work closely with our Account Management to identify and execute Enterprise/Strategic opportunities
    • Work closely with our Product and Engineering teams to identify and prioritize strategic product enhancements
    • Function as the voice of the customer to provide internal feedback on how Salsify can better serve our customers
    • Work closely with our Salsify Implementation & Training teams to identify and mitigate risks

Requirements

    • 3 - 5 years experience in customer-facing, problem-solving positions in fast-paced, high-tech companies
    • Experience working with customers to understand operational challenges and tying that back to the business value Involved in enterprise-wide deployments in high-tech companies
    • Experience and comfort working with multiple stakeholders across large organizations
    • Engage in strategic conversations with buyers, senior stakeholders, and IT leaders at customers through tactical conversations with power users, end users, and IT
    • Strong project management and/or program management experience
    • Drive to find solutions to all sorts of challenges, whether they be technical challenges, organizational challenges, or personal challenges
    • Thoughtfully and clearly explain new concepts to diverse audiences
    • Curiosity to learn about new businesses and industries, and you can quickly grasp and make effective use of industry- and company-specific terminology
    • Enthusiastic and energized by spending your day interacting with many different people
Salsifys mission is to empower brand manufacturers to deliver the digital product experiences that consumers demand.Salsify pioneered the first PXM (Product Experience Management) offering that transcends traditional PIM, Syndication, and Analytics. As the first multi-tenant, SaaS solution to offer all 3 key components to deliver exceptional product experiences online, Salsify is already working with thousands of leading brands across the globe.
Throughout 2018, Salsifys employee growth and unique culture earned the company Best Workplace award wins from both local and national outlets. BostInno recognized Salsify as one of the10 Coolest Companies in Boston. We were also named inFortune Magazine's Great Places to Workand aTop 100 Boston Tech Companyfrom Built in Boston and Boston Globes list ofTop Places to Work.We are one of the most innovative, high-growth tech companies in Boston. Were investing in growth to help fuel our rapid expansion and looking for the the best talent in the tech space to join our team.
No agency submittals will be considered
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Full-time

Why We Work Here

Rovaira Dasig
Associate Solutions Engineer

Let's be honest. A lot of tech companies will jostle to be the most "this" or "that," when in reality, they appear to be quite similar. At Salsify, I get to be me - no pretense, no excuses, no hiding - and that's what I love most about working here. One of Salsify's core values is to be a company where everyone is empowered to build the company at which they want to work. And despite being here for only 6 weeks, I'm already making an impact on the work we do, the company we're building and the future we're hustling toward. They have literally built a development program for the new team that I joined, which will fast track my technical and professional skill set in ways that just doesn't really exist at most other startups. This level of investment and commitment Salsify has for its team is what draws people to our company.

 

Kate Roda
Account Manager

Salsify is my second job out of college and in the 9 months I have spent here I have felt more involved, inspired, and excited than in the three years that I worked for a larger corporation. Everyone at Salsify is excited to come to work, learn more about our industry, our customers and our colleagues to make the best product for our clients. We know how to work hard and with two kegs, a couple dart boards and endless snacks we also know how to play harder. Deciding to work for a startup was leap and a bit of a risk, but working for Salsify has been the best career move I made.

 

Dave Simel
Sales Engineer

I'm the kind of person that puts personal growth at the top of the list when it comes to finding a company to work for. From the moment I started at Salsify, I can honestly say that the leadership has had my best interest in mind. I have been to industry conferences, developed more technical skills, participated in department trainings and have been promoted since I started a little over 1 year ago. The culture is fun and positive and I legitimately love coming into work everyday to work with friends and for great leaders. 

Katie Machnik
Account Executive

I started working for Salsify because I wanted to contribute to something bigger than just my own sales quota. My previous job was for a company that employed thousands of sales reps to read off the same script and follow the same path. There was little appetite for change and nowhere near the same potential for growth.  After 2.5 years at Salsify, I'm still inspired to learn new things, share what I've learned with our prospective customers, and improve myself daily. Things change here quickly, but one constant is the level of excitement, collaboration, and support that comes from every member of the team. 

Rana Kannan
Strategic Program Manager

I enjoy working at Salsify for several reasons. First, the leadership team here really cares about it's employees, making Salsify a great place to work, and giving us the resources and flexibility to do our job. As a mom who really wants to have a career, I appreciate that. I also enjoy the pace and the industry. I came from 12 years as a teacher and education consultant and I was not certain I'd fit in at Salsify or be able to contribute. But we are trying to solve a really interesting and complex problem. The world I work in at Salsify is changing all the time. There's a lot of work to do, a lot of room for improvement in the field, and a lot to learn. Every day I feel like I'm working on a really interesting problem and learning a ton, building new skills and refining old ones. 

Stephannie Vargas
Customer Champion

Why Salsify? What makes it different from other companies? 3 things. The culture, the people, and the new challenges. These are the three key factors that keep me excited and make me want to come in the office everyday. Being a part of Salsify for almost two years, I have had the honor of seeing Salsify grow from a small start-up to a larger employee community. My day to day consists of exposure to unique and challenging projects that I tackle with the help from peers, with such a wide range of experiences and backgrounds. As a recent grad, I never imagined my first job would incorporate such a rich culture that would not only give me the ability to do impactful work, but would allow me to do so at an early stage in my career. Sharing my passion for this company is an easy task, it almost seems silly to have to explain the logic for what I consider a perfect match and the best decision I ever made.

Evelyn Hartz
Marketing Specialist

I honestly can’t think of a better place to learn, grow and contribute than Salsify. I think it’s rare to feel as confident in the market opportunity and direction for a company as I do working here. It’s also an honor to work on one of the best marketing teams in Boston. Beyond the marketing team, the people I work with cross-functionally are smart, positive and challenge me in a good way. As a company, we solve a super interesting problem. And we give back to the community in Boston. A+ across the board!