101 - 250 employees
Series D+
AdTech
B2B
Big Data & Analytics
Enterprise Software / SaaS
Marketing & Sales Tech
Mobile

SessionM Company Overview

SessionM is a customer engagement and loyalty platform empowering the world’s most innovative brands to forge stronger and more profitable customer relationships. The platform scales for the enterprise, globally. SessionM is headquartered in Boston with offices around the globe. 

SessionM is funded by General Atlantic, Salesforce Ventures, Charles River Ventures, Highland Capital, Kleiner Perkins Caufield & Byers, Causeway Media Partners and Commerce Ventures.

Jobs at SessionM

 
11 Jobs Listed
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Boston
SessionM is a customer engagement platform empowering the worlds most innovative brands to forge stronger and more profitable customer relationships. We are headquartered in Boston with offices in Asia and Europe, and at this time are searching for an experienced engineering operations leader. This is an excellent opportunity for a senior-level manager to come on board and develop and drive operational initiatives across our growing global team! What are we looking for? 10+ years of software industry experience, ideally coming from an enterprise SaaS background, with 5+ years leading...
Software Engineering/QA
Boston
Who are We? SessionM is a customer engagement platform empowering the worlds most innovative brands to forge stronger and more profitable customer relationships. The platform scales for the enterprise, globally. SessionM is headquartered in Boston with offices around the globe. Who you will work with? As part of this role, you will work closely with architects, software engineers and operations to design, build, deploy, manage and operate our development, test and production environments. You will build and maintain tools to ensure our applications meet our stringent SLA'...
Software Engineering/QA
Boston
Are you the kind of person that sees a need for help and raises their hand? Can you confidently help enterprise clients leverage the power of our customer engagement platform as they look to build deeper relationships with their consumers? Are you solution oriented, process driven, a fast learner, with strong communication skills and passionate about technology? If the answer is a resounding yes to those questions, then you will probably be a great fit at SessionM! Based on experience, we are open to hiring at various levels of role seniority (Senior, Lead and Principal) Position...
Software Engineering/QA
Boston
Prefer a video of this job description? Watch Matt on our team describe the role here. As a Software Engineer at SessionM, you will have the unique opportunity to join a successful and rapidly growing company and contribute to the development of an amazing Customer Data & Engagement Platform! We have some of the world's most interesting people working on some of the most interesting projects for some of the world's biggest and best brands. We are looking for a Software Engineer who thrives on the challenge of...
Software Engineering/QA
Boston
Prefer a video of this job description? Watch Matt on our team describe the role here. As a Software Engineer at SessionM, you will have the unique opportunity to join a successful and rapidly growing company and contribute to the development of an amazing Customer Data & Engagement Platform! We have some of the world's most interesting people working on some of the most interesting projects for some of the world's biggest and best brands. We are looking for a Software Engineer who thrives on the challenge of pushing high-volume consumer and business platforms to their...
Software Engineering/QA
Boston
SessionM is looking for an exceptional Pre-Sales Solution Consultant to join our North America team. The Solution Consultant is the primary trusted technical advisor and solution designer for the sales team, helping to ensure our customers are delivered the right solution and have an exceptional experience throughout the entire process. Responsibilities Technical Support - Having a mastery of the platform, the Solutions Consultant will partner with their assigned sales rep and provide technical support for all deals in their pipeline. This support includes providing technical responses to...
Customer Success
Boston
We are looking to add a talented Data Engineer to our fast-growing Data Engineering team to help us build next-generation data ETL pipelines and warehousing solutions for our backend infrastructure. This role is best suited for someone passionate about technology, data, and providing solutions to enterprise-level, global customers! Responsibilities Architect, build and automate production ETL workflows for SessionM as well as key customers. Design, build, and automate data transformation pipelines for batch and streaming services and applications. Architect schemas and data warehousing...
Data Science / Machine Learning
Boston
SessionM is looking for a truly exceptional and experienced strategic sales leader to help drive our growth in the travel and hospitality industry. This is a hands-on, senior level sales role with full ownership of developing and expanding SessionM's presence in travel and hospitality vertical. If you recognize the global challenges being faced by large travel & hospitality organizations in linking customer data and contextualizing their offerings across an increasingly complex and omnichannel landscape, then you are probably searching for the solutions we already have. If...
Sales & Business Development
Boston
Prefer a video of this job description? Watch Matt on our talent acquisition team describe the role here. SessionM is looking for a truly exceptional and experienced strategic salesperson to help drive our growth. If you recognize the global challenges being faced by retailers in linking customer data and contextualizing their offerings across an increasingly complex and omnichannel landscape, then you are probably searching for the solutions we already have. If youve been at the table with retailers and B2C enterprises frustrated by a lack of...
Sales & Business Development
Boston
SessionM is looking for a Business Analyst to join its Strategy and Analytics team. You are a great fit if you (a) enjoy solving complex and ambiguous problems and (b) have a combination of intellectual curiosity, exceptional drive, and critical thinking and quantitative acumen. This role is a unique opportunity to develop a well-rounded analytical toolkit and drive impact from day one. Responsibilities Work within a team on diverse projects across strategy (loyalty program design, customer journey mapping, segmentation) and analytics (predictive analytics, ROI modeling, test & learn)...
Corporate Functions
Boston
SessionM is looking to add a Data Architect to support key initiatives with large enterprise level customers. The ideal candidate will be experienced in building complex data processing pipelines and refined data lakes in Big Data ecosystems using S3, Redshift, EMR and other AWS services. The ideal candidate must have a strong background in Data Warehousing Architecture, SQL and data analysis skills. Knowledge of Redshift, Hive and Spark is a must. Responsibilities Design, implement and support in production Enterprise Data Warehouse and ETL procedures and workflows. Learn new...
Data Science / Machine Learning
2 Seaport Lane,
Boston, MA 02210

Blog

November 11, 2019
Customer retention is critical for boosting profits and building a successful brand. According to the Harvard Business Review, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one. With competition coming from all corners, customer retention is especially crucial for fast casual and quick service restaurants. Not […] The post Cooking Up a Successful Customer Retention Strategy for Restaurants appeared first on SessionM. ...
November 5, 2019
Most of the large hotel chains are listed through online travel agents (OTAs) like Bookings.com, Expedia, etc.,which provide a great source of business. However, there are some downsides to this channel. Besides cutting into room revenue, OTAs can also make it more difficult for hotels to get to know their guests and in turn, provide […] The post 3 Ways Hotels Can Maximize Direct Bookings appeared first on SessionM. ...
October 28, 2019
This isn’t a new topic in the hospitality world. Rather, it’s a big focus. You might even remember a piece by our CMO, Patrick Reynolds from just a few months ago about Simple Ways Hotels Can Improve the Customer Experience and Maximize Profitability.  It’s pretty common for a guest to check in and check out […] The post Enhancing the Guest Experience from Check-In to Check-Out appeared first on SessionM. ...
October 11, 2019
We’ve written before about how traditional loyalty programs that only focus on slashing prices or coupons are not a fit an effective way to build customer loyalty. And what is a loyalty program if you’re not slashing prices, right? (Wrong, actually.) Many big box retailers’ main means of generating loyalty is through a credit card […] The post Branded Credit Cards + Loyalty: A Winning Combination appeared first on SessionM. ...
October 2, 2019
October 1st marked the 3rd annual Customer Experience Day, which was created by the CXPA, a global non-profit organization for the customer experience profession. Yesterday celebrated the professionals and companies that make great customer experiences happen and at SessionM, we pride ourselves in helping brands cultivate relationships and loyalty with their customers, so we’d be […] The post Celebrating Customer Experience Day appeared first on SessionM. ...