iboss: Entry Level Network Staff

Company Overview

iboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 190 issued and pending patents and more than 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. The Company is headquartered in Boston, MA, and has operations in Orlando, San Diego, London, and the Philippines.

At iboss, we believe that exceptional employees are the key to our success. Our teams are small, diverse, nimble and highly empowered to drive excellence. Come be a part of the team that will transform the way cybersecurity is delivered!

Position Overview

  • Managing and maintaining iboss monitoring systems
  • Provisioning new points of presence or nodes within existing or new points of presence
  • Responding to system and/or network faults to ensure internal and external SLAs are met
  • Following escalation procedures to engage key resources to respond to critical events
  • Proactively using forecasting and data trends to manage growth
  • Working with internal stake holders (dev/ops, support, sales) and 3rd party vendors to schedule maintenance, request and/or create RFOs and remediation strategies
  • Create and maintain documentation related to global points of presence and procedures

Required Qualifications

  • 1 Year of professional technical support or data center operations experience
  • Proficient/Fluent written and verbal communication in English
  • strong diagnostic/troubleshooting skillset
  • RHEL and Debian Linux CLI experience
  • Windows/Sysadmin experience
  • Ability to assess and prioritize incidents quickly while under pressure
  • Comprehensive understanding of the OSI model and internetworking

Desired Qualifications

  • Bachelors Degree or working towards a bachelors degree
  • Experience with a variety of NMS technologies (SolarWinds, Cacti, Nagios, PRTG)
  • Experience writing BASH scripts
  • Some experience working with SNMP and extending SNMP
  • Capability to multitask
  • CCNA

Benefits

  • Health, Vision, Dental - open to domestic partners
  • 401K with company match
  • Paid Time Off (PTO)
  • Company paid holidays
  • Optimistic, supportive, and FUN work environment
  • Fantastic quarterly company events
  • Free catered lunch every Friday
  • Free snacks
  • On-site gym access

The duties and responsibilities described above are essential functions of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

*This position is not eligible for sponsorship of work visas

Full-time