101 - 250 employees
Series C
Enterprise Software / SaaS

Cogito Company Overview

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.

The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by Goldman Sachs, OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.

At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.

Jobs at Cogito

 
20 Jobs Listed
Clear Filters
Boston
Cogito is searching for a Senior Business Development Representative to join our marketing team! Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. To be successful in this role, you should have previous experience developing leads and meeting sales quotas. The ideal candidate is both a hunter and a gatherer with great organizational skills. If you are motivated and results-driven, and enjoy working in a team environment, wed like to meet you. Responsibilities: Qualify leads from marketing campaigns as sales...
Sales & Business Development
Boston
Cogito is searching for an experienced Solution Architect to join our Technical Solutions team. The ideal candidate has a mix of client-facing skills, implementation experience, production support management, and Enterprise level Telephony/Network/Security/Cloud know-how. You will be responsible for working with current and future Cogito clients to design and deploy enterprise-grade solution integrations with a firm understanding of telephony and networking. You will design technical solutions to solve for potential interoperability challenges between a clients enterprise telephony network...
IT/Systems/Networking
Boston
As Cogito continues to grow, were seeking a financial professional who is passionate about contributing to a fast-growing technology start-up. This individual will be primarily responsible for developing and maintaining the companys internal and external financial reporting and driving processes which directly impact the business financial results while being a strong business partner with other functions in Cogito. This person will be a key member of Cogitos finance team. Responsibilities: Develop financial reporting packages to meet monthly, quarterly and year-end requirements for various...
HR, Finance, & Operations
Boston
Cogito is looking for service oriented team player to help support our most important asset, our people! Reporting to the Sr. Manager, Talent, you will work across the organization to ensure employee experience and candidate experience are of the highest level. This isnt a paper pushing HR internship as were looking for someone who can focus on enhancing and influencing our culture. This person will work closely with People and Culture, Talent Acquisition, IT and numerous other teams. This person will be expected to work 40 hours per week remotely as our Boston office is currently closed...
HR, Finance, & Operations
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of an industry leading team that is making a real difference using the latest cloud technologies for building highly-scalable products. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. We are looking for a Senior DevOps Engineer to join our Telephony Engineering Team to lead the design and deployment of the telephony...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of a trailblazing organization that is making a real difference using the latest cloud technologies for building highly-scalable products. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. We are looking for a Senior Manager for our Front End Engineering team. As a Leader at Cogito you will help us scale for our continued...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of a trailblazing organization that is making a real difference using the latest cloud technologies for building highly-scalable products. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. We are looking for a Senior Manager for our Front End Engineering team. As a Leader at Cogito you will help us scale for our continued...
Software Engineering/QA
Boston
Cogito's real-time behavioral technology leverages the power of artificial intelligence to deliver real-time coaching to contact center agents. This proven technology augments on-call job performance resulting in radically improved customer experiences. We are seeking a Senior Product Manager to join our growing product management team! The ideal candidate has a deep knowledge of applications deployed within large enterprise contact centers and a proven track record of working with design, engineering, marketing and end users to deliver features that drive end user adoption and customer...
Product Management
Boston
Cogito is looking for an experienced Program Manager to join our Client Services organization. Our Program Managers ensure that program delivery is on time, contract-compliant, and able to provide committed business value. Our focus is on creating the necessary structure and governance to ensure realization of program benefits, working in concert with the operational and strategic elements of both Cogito and our clients. A Cogito Program Manager (PM) is passionate about leading teams across our Technical Solutions, Training & Enablement, and Analytics teams to bring the overall Cogito...
Customer Success
Boston
Cogito is searching for a Customer Success Manager to support clients who have licensed the Cogito Dialog platform to improve the behavioral intelligence of their sales and service agents. The ideal candidate will be a self-starting problem solver who has a track record of getting things done! On a daily basis the Customer Success Manager will work cross-departmentally to oversee a portfolio of clients and ensure each client is fully utilizing the platform and set up for long-term success. The candidate must possess a strong desire to support and grow a client base by driving to make...
Customer Success
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of an industry leading team that is making a real difference using the latest cloud technologies for building highly-scalable products. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. We are looking for a Senior DevOps Engineer to join our Data Engineering Team to lead the design and deployment of the data analytics...
Software Engineering/QA
Boston
Cogito is searching for a Customer Support Manager to join our Customer Success team! The ideal candidate has outstanding customer-facing skills, robust customer support experience, and some systems/IT know-how. The candidate must possess a strong desire to support external customers by taking ownership of problems and providing top notch customer service. The candidate must also have a drive to make things better, demonstrate consistent follow-up, and never stop delivering value to Cogitos customers. This role will require candidates to work cross-departmentally to address customer...
Customer Success
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of an industry leading team that is making a real difference using the latest cloud technologies for building highly-scalable products. Cogito performs in-call voice analysis and delivers real-time guidance to call centre agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. We are searching for a Software Engineer to join our Compute Team to collaborate on design and implementation of the next...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of an industry leading team that is making a real difference using the latest cloud technologies for building highly-scalable products. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. We are looking for a Senior DevOps Engineer to join our Platform team to lead the design and deployment of the platform microservices on which...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of an industry leading team that is making a real difference using the latest cloud technologies for building highly-scalable products. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. We are looking for a Senior DevOps Engineer to join our Platform team to lead the design and deployment of the platform microservices on which...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of an industry leading team that is making a real difference using the latest cloud technologies for building highly-scalable products. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. We are looking for a Senior DevOps Engineer to join our Data Engineering Team to lead the design and deployment of the data analytics...
Software Engineering/QA
Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, were hiring Account Managers to build and grow relationships with our enterprise clients. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep industry knowledge to sell Cogitos unique software to the largest companies within the healthcare vertical. You...
Sales & Business Development
Boston
Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, were hiring Client Directors on our Enterprise Sales teams to drive new business in Cogitos Emerging Markets vertical. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep industry knowledge to sell Cogitos unique software to the largest companies within the...
Sales & Business Development
Boston
Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, were hiring Client Directors into our Enterprise Sales teams to drive new business in Cogitos Healthcare vertical. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep Healthcare industry knowledge to sell Cogitos unique software to the largest companies...
Sales & Business Development
Boston
Business Advisory Consultant utilizes domain expertise and acts as the visionary who supports both the customer and Cogito to develop the long-term strategic roadmap for customer business operations leveraging Cogito solutions and industry best practice guidance. The role will provide in depth business consulting to effectively advise and supply current customers and new prospects that are evaluating Cogito with a compelling business case (including ROI & IRR) and specific value proposition from a long-term solution perspective. Aligned to key opportunities by industry focus area, the...
HR, Finance, & Operations

Make peoples lives better

Cogito is all about improving the interactions and lives of customer service professionals. We focus on real-time notifications that allow people to have better conversations through behavioral analysis and machine learning technology. We are proud of what we sell and the clients we serve.

Embrace Diverse Perspectives

While we take our work seriously, we don't take ourselves too seriously. We encourage our employees to push the bounds of what is possible while taking calculated risks. We embrace diverse perspectives and encourage people to be themselves at work. Research shows that diverse teams perform better so we want to attract and hire people from all walks of life.

At Cogito, you will be surrounded by smart, innovative, and caring people that are proud of the difference our technology makes. We look for people who embrace diverse perspectives and are ready to change the way businesses interact with their customers.

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.

100 High Street
Boston, MA

Read About Us

Talent on the Move
September 11, 2020
Hottest Jobs in Tech
September 8, 2020
Inside:
Engineering Spotlight
August 5, 2020
Inside:
Engineering Spotlight
August 5, 2020
Engineering Spotlight
May 7, 2020
Working in Tech
April 20, 2020
Talent on the Move
March 6, 2020
Talent on the Move
January 31, 2020
Office Tours
December 30, 2019

Blog

September 15, 2020
Cogito recently announced our plans for a workplace that is truly Office Optional; one where Cogicians are empowered to make choices about... The post Office Optional Series: Kristen Bishop appeared first on cogito. ...
September 11, 2020
When COVID-19 hit, like many companies, Cogito sent folks home quickly, assuming the quarantine would last for a few weeks, maybe two... The post The Anywhere Office: Introducing Cogito’s Office Optional Policy appeared first on cogito. ...
July 31, 2020
The global pandemic and social unrest have reshaped our lives, business and the future of everything. And it is during this time... The post Cogito Receives Industry Recognition for Advancements in AI Coaching Technology for Enhanced Customer Service appeared first on cogito. ...
July 6, 2020
With many employees working remotely for the foreseeable future, workplace dynamics have drastically shifted. And, the reality is, even as some states... The post Supervising from Afar: Managing Frontline Employees Remotely appeared first on cogito. ...
May 19, 2020
COVID-19 has changed so many parts of our daily lives, but perhaps one of the most prominent shifts we have seen is... The post The Future of Human Interactions and the Role of Technology appeared first on cogito. ...