Director Software Engineering, Consulting Services
Are you excited of taking a leading part in building a new consulting practice? Do you have leading experience in consulting, advisory or professional services? Are you an agile software quality practices evangelist with a built in quality mindset?
Applause is seeking a Consulting Services Director to help build a consulting practice and work with our strategic customers to address their product development quality challenges using Applause products and services while adopting quality engineering best practices.
At Applause, we are hiring consulting experts with a background in performing assessments, building out methodologies and polished deliverables to lead a variety of customer focused engagements including workshops, assessments and advisory offerings that include practices, processes and standards guidance in the software quality engineering domain. This role will specialize in assessments and advisory work for engineering and testing organizations in multiple industry domain.
Provide expertise on software quality methodologies and best practices.
Lead a team of consultants and manage a collective portfolio of consulting and professional services
Lead teams to help identify and understand the opportunities for quality improvements in key customers and market verticals, such as media and entertainment, financial services and healthcare.
Scope and lead on-site engagements. This includes leading pre-sales on-site visits, understanding customer requirements, and proposing and delivering packaged offerings or custom solution engagements.
Responsible for developing content and building frameworks, procedures and deliverables such as Process and Delivery frameworks and Reporting dashboards that can be used by our customers to assist them in improving their digital experience quality and deploying Applause solutions.
Develop high impact deliverables that may include roadmaps, strategic guidance, gap assessments, etc.
Work with other teams within Applause to drive customer success.
Collaborate with Applause practices teams to convey customer feedback as input to Applause services roadmaps.
This is a customer facing role. You will be required to travel to client locations and deliver professional services when needed
Manage a portfolio of complex client relationships.
Defining milestones for success in conjunction with the client and internal teams.
Makes a visible effort to become a subject matter expert and builds trust with aligned clients.
10+ years of experience in a SW quality leading role
8+ years of consulting experience
Bachelor's Degree in Computer Science (preferred), Business or equivalent experience required
Experience in agile development environments working closely with scrum teams developers and product owners
Experience with multiple testing domains such as functional, test automation, performance, user experience, etc
Experience working in a DevOps environments utilizing CICD pipeline
Demonstrated experience in data collection, measurements and reporting techniques
Shift left and built-in-quality mindset
Exceptional interpersonal and communication skills and an executive presence - comfortable talking with VP of Dev/Quality, CIOs, CTOs about software quality issues.
Experience in strategy development, setting direction for team members, influencing both internally and externally.
Candidate possesses software development or software quality relevant certifications
Ability to provide both technical and business leadership across an organization.
Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations and virtual teams
Experience assessing quality gaps in development organizations
Demonstrated breadth of quality engineering expertise in various sub domains such as test automation, quality improvements, etc.
Hands-on technical expertise in technology automation, implementation, integration, and/or deployment
Demonstrated ability to think strategically about business, product, and technical challenges
Experience with risk assessment methodologies and risk reporting for executive leadership
Proven background in clearly writing and presenting documents across a varied enterprise corporate audience
Flexible Time Off (not pre-defined) + all major U.S. holidays
Flexible work hours and WFH
Full health benefits (medical, dental, vision)
Accelerated career growth opportunities
Awarded Best Places to Work in Boston by the Boston Globe
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