: IT Systems Administrator
100 Pennsylvania Avenue,
Framingham, MA 01701

Employee Testimonials

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Systems Administrator III

Qualities you must possess:

  • Self-motivated
  • Enjoy solving problems
  • Strong organizational skills, ability to track multiple issues
  • Independent, curious, wishing to learn
  • Strong communication skills (verbal and written)

Responsibilities:

  • Manage IT system infratructure including Windows and Linux servers
  • Maintain IT systems documentation
  • Assist with developing policies and procedures to ensure compliance and smooth operation of IT systems
  • Must be able to work in a hybrid environment with Windows, macOS, and Linux
  • Help research, test, and develop new solutions for corporate IT
  • Assist with auditing and maintenance of systems and software
  • Serve as escalation point for end-user support issues
  • Occasionally assist the help desk with tier 1 support issues
  • Share on-call rotation
  • Work closely with other IT staff to effectively communicate issues, project milestones, and recommendations

Qualifications:

  • 4 year degree in MIS, engineering, or computer science; and/or equivalent work experience.
  • 5+ years experience in a technical support role
  • Experience with administration in an Active Directory environment
  • Working knowledge of scripting languages (i.e. bash) to automate tasks
  • Working understanding of TCP/IP networking and related services
  • Follow and seek improvement in technology solutions
  • Ability to occasionally travel to remote corporate offices

Knowledge of the following is a plus:
Amazon Web Services, Virtualization (VMware), MySQL / MariaDB, IPSec VPNs, SSL VPN, IDS, IPS, RADIUS, 802.1x, Cisco IOS, Cisco ASA, G Suite, Asterisk, SIP / RTP, BIND, ISC-DHCPd

Company

Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The companys testing, feedback and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.

Applause ensures digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can via its technology platform and managed global community of over 300,000 on-demand digital experience experts. Only real people on real devices in real locations can provide the real issues and feedback that brands need to deliver great digital customer experiences. Thousands of companies of every size including Google, FOX, Nike, BMW, PayPal and Slack rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers. Learn more at www.applause.com.

8.3.3
8.3.3
Full-time

Employee Testimonials

Nick Cole
Commercial Account Manager

I love the Applause Summer Outings. There isn’t a single time throughout the year that better brings the entire company together. The annual holiday party is also great. Awesome venue, food and band.

Mark Ragno
Lead Senior Business Development Representative

The best part about working at Applause is the entrepreneurial environment - not to mention the annual ping pong tournament!

Jessica Haywood
Corporate Controller

I love working at Applause because every day I know there will be something different to work on and learn from. It’s such a fast paced environment and there is never a dull moment.

Alex Viale
Product Manager

We impact almost every company I can name. We have a simply unbelievable customer list. Everybody works hard. We are growing and evolving together.