OpsGenie: Pre-Sales Solutions Engineer
239 Causeway St. 3rd Floor
Boston, MA 02114

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Job Summary


Atlassian is looking for a [email protected]$ Pre-Sales Solutions Engineer passionate about solving our hardest customer problems and closing our largest enterprise deals. In this role, youll be partnering with the enterprise sales team and channel partners to understand the needs of Atlassians customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business.

Key responsibilities include:

  • Investigate, discover, and assess client pain points; map client business and technical requirements to Atlassian capabilities
  • Configure and deliver deeply compelling presentations to customers and prospects, clearly communicating the value and differentiation of the Atlassian platform while showing how we solve for their business challenge
  • Partner with Sales Teams to develop winning account strategies, helping Atlassian to achieve revenue goals
  • Contribute to the evolution of practices on the Solutions Engineering team through knowledge sharing, feedback loops, etc.
  • Partner with product management to identify areas of opportunity to advance Atlassians product line; be a key source of market feedback into the product organization.
  • Contribute to Atlassians thought leadership including: representing Atlassian at Agile conferences and partner training; contributing to white papers, analyst relations, and blog posts; enabling sales teams, etc.
  • Contribute to Atlassians knowledge base including researching competitors, drafting knowledge base articles, helping create services agreements and more.
  • Location is open to Boston or Austin, TX


More about you


We're looking for a dynamic team member who will both teach and learn from all of us on the Solutions Engineering team. On paper, you have 4-7 years of experience interacting with enterprise customers in a pre-sales, consulting, or delivery capacity. More importantly, you are a creative problem solver who can interpret complex problem statements, boil them down into simple solutions, and collaborate with prospects, channel partners, and the Atlassian sales team to deliver winning solutions. Youre equally comfortable in both a business an technical context, interacting with executives or talking shop with strong technical audiences. You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful.


Still reading? Youll need deep familiarity with Atlassian products. You understand the process by which software gets defined, built and deployed, and you have experience or familiarity with the Scaled Agile, ITSM or DevOps solution spaces. As a bonus, you can wow us with your vision for how these solution spaces come together.


Really want to win us over? Tell us about your experience using Atlassian tools in the wild.


More about our team


Youll be working alongside a globally distributed SE team, speaking with Global 2000 companies everyday, collaborating closely with our sales teams to provide an Enterprise grade experience to our customers. We're a get s#$% done global team, built on Atlassian's core values. If this mirrors how you want to work, then we are excited to have you join the team and help our company grow and change for the better.


More about the perks


To support you at work (and play) we offer some killer perks: unlimited vacation, five paid volunteer days a year for your favorite cause, plenty of food and drinks (including beer), ergonomic workstations with Aeron chairs, 20% work time for your passion projects, unique

ShipItdays, a company paid trip after five years, generous employer-paid insurance coverage and more.


More about Atlassian


Creating software that empowers everyone from small startups to the whos who of tech is why were here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and alignedcollaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, were looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, were committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.


Additional Information


We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


All your information will be kept confidential according to EEO guidelines.

Full-time