OpsGenie: Enterprise Advocate (Gold)
239 Causeway St. 3rd Floor
Boston, MA 02114


Employee Testimonials

Job Description

Atlassian is revolutionizing the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software & collaboration. We have over 140,000 customers worldwide, and the Enterprise Advocates help the largest of those accounts scale their investments in Atlassian.

This non-traditional Inside Sales role is based in our Boston, MA office. Our Enterprise Advocates build and implement an effective sales strategy to drive adoption of select products and services to our Enterprise customer base. At the same time, we want our Enterprise Advocates (Account Executives) to be a champion for their customers, providing feedback to our product and engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Channel Partners, Product Specialists, and Marketing organization.

Enterprise Advocates are customer-focused and creative. They are able to think strategically and effectively organize resources to meet the needs of our customers. You need to have an understanding of the Enterprise Sales process & be able to help us apply what could work to the Atlassian sales model.

Minimum Required Experience

  • 5 or more years of sales experience in a business-to-business sales environment
  • Experience managing key customer relationships and closing strategic sales opportunities
  • Extensive experience utilizing a CRM to manage individual key performance metrics
  • Experience building and managing territory & strategic account plans
  • Experience leading or coordinating Account teams to drive successful customer outcomes
  • Proven experience working within both startup and mature corporate environments
  • Proven track record of meeting or exceeding performance targets
  • Proven ability to make a positive impact outside of individual role

Preferred Additional Experience

  • Experience working with a channel sales organization
  • Experience selling to Dev/IT audiences
  • Solution selling to VP and C-level Executives
  • Familiarity with Atlassian's suite of products
  • Experience in a "non-traditional" sales environment
  • Comprehensive understanding of Atlassian's sales model
  • Experience with both on-premise and cloud software solutions

Responsibilities Include

  • Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success
  • Work closely with counterparts in the Channel sales organization to build and execute on effective sales strategies for designated territory or named Accounts
  • Strong interlock and engagement with TAM team members to understand technical initiatives and business outcomes for customers who engage our technical account managers
  • Responsibilities for expansion of new products fall into 2 solution categories:
  • Scale: Server to DC, Server to Cloud Standard (250 users +), Cloud Standard to Cloud Premium (250 users +), Trello Enterprise, Access (As an attach), Enterprise Services, JSD Cloud and JSD Server, ELA
  • IT: OpsGenie & StatusPage
  • Serve as main Atlassian point of contact or escalation point for designated Accounts
  • Maintain full Account ownership while coordinating with a variety of roles (including EDR, LA, Align, SE and CSM functions) to ensure a seamless customer experience
  • Work with SDR team to proactively identify whitespace opportunities across above-referenced portfolio within assigned territory or set of named Accounts
  • Work with Loyalty Advocate team to maximize customer health and retention
  • Funnel key customer feedback through Field Ops Insights team
  • Establish and maintain productive peer-to-peer relationships with internal Atlassian stakeholders, Solution Partners, and key customers

More about you

We are looking for a self-motivated, proactive, organized, and self-sufficient team-player to join our team. You are customer-focused, creative, an effective communicator in both written and verbal forms, and analytical by nature.

You have 5+ years of quota-carrying experience in software sales and a track record of achieving targets. Experience with our portfolio is a preference. You can effectively lead a sales cycle, build and manage a pipeline, execute a Strategic Account plan in coordination with a variety of sales actors, and deliver accurate forecasting. But beyond all of that, you are someone who wants to challenge the traditional sales model and optimize sales processes. You love working in a fast-paced international environment, take the initiative to get stuff done or try something new, and love sharing your findings with your team to ensure we all benefit from your knowledge.

More about our team

The Enterprise Advocacy team was established in the summer of 2014 and we are working from our offices in San Francisco, Austin, New York, Boston, Sydney, and Amsterdam. We worked in sales and management roles in well-established Fortune 500 companies as well as exciting start-ups. We share a commitment to reach our numbers and ambition to make our team successful. However, above all we believe in the Atlassian values and want to use them as our compass in building out a revolutionary sales model. We are looking forward to have you join the team!

More about Atlassian

Creating software that empowers everyone from small startups to the whos who of tech is why were here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and alignedcollaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, were looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, were committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.