InsightSquared: Technical Writer
1 Center Plz, 3rd Floor
Boston, MA 02108

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InsightSquared is the leading sales and marketing analytics provider for growing companies that want to run their business by the numbers. We help our customers make better decisions by equipping them with actionable, real-time intelligence that drives predictable growth.  
  •  We’re funded by a great team of investors including Accomplice, Tola Capital, DFJ, Bessemer, and Salesforce.com.  
  • We were named a leader in the G2 Crowd’s Business Intelligence Platform Grid℠, ranking #1 in customer satisfaction for the fourth year in a row.
  • We are a four-time winner of both The Boston Business Journal’s “Best Places to Work” and The Boston Globe’s “Top Places to Work.”
Would you like to join a team building products people use every day?  We’d love to work with someone who is great at explaining things to diverse audiences, from detail focused security experts, to non-technical sales representatives.  You’d be responsible for creating content to drive adoption and deployment of the product as it evolves, making it easy for companies to continuously improve their revenue function.
Responsibilities:
  • Work closely with engineering to document new features as they are delivered to clients
  • Identify gaps in documentation that can be improved to reduce support tickets
  • Design, manage and maintain the HOW / WHY / WHAT of InsightSquared products
  • As part of the software development lifecycle
  • As part of the roadmap and launch plans
  • Partner with product management to create release notes for key new capabilities in the product
  • Interview users to identify improvements to documentation, UX, and features to improve understanding and usage of the product
  • Constantly improve our ability to support customers using our technology
Qualifications
  • Experience in a technical writing role is required
  • Ability to engage with engineers using their terminology required
  • Experience with technical documentation (schemas / API’s) a plus
  • Experience with video creation a plus
  • Proven ability to handle multiple projects simultaneously, and able to articulate priorities to stakeholders
  • Excellent written and verbal communication skills in English, with a keen eye for detail
Full-time