Datto: Internal Systems Engineer
50 Milk Street
Boston, MA 02109


Employee Testimonials

Datto, the world's leading provider of IT solutions delivered through managed service providers, is looking for an Internal Systems Engineer to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

The Internal IT team owns the services and infrastructure that Datto employees across the globe use every day. We manage thousands of devices, SSO and Identity Management, along with cloud services like G Suite, Okta, Slack, and Zoom and maintain the office infrastructure supporting all employees.

As a Systems Engineer for the IT team, you will help Datto scale by automating manual processes, building custom tooling and connecting cloud systems. You'll be an important contributor to our fast-moving IT team, with experience rolling out tooling and scripts to support our fleet of endpoints, and ensuring they meet our security and policy requirements. You will also manage the functional administration of many of the end-user applications (productivity, communication, collaboration) used by Datto internally and participate in infrastructure management, migration, and upgrades.

You will report to the Internal Systems Manager.

Does This Describe You:

You're a team player, communicative, and have a passion for learning.

A Look Inside the Job:

  • Own and manage business-critical infrastructure and applications, including G Suite, Slack, Active Directory, and Okta, along with other on-prem and cloud-based infrastructure
  • Build custom tools to automate everyday business tasks
  • Create connections between different cloud services using APIs to integrate their data
  • Create policies and write scripts to manage thousands of Windows and macOS endpoints
  • Collaborate closely with security teams to secure internal cloud platforms, and support compliance efforts
  • Communicate with all teams across the organization to share knowledge and align efforts where needed in IT
  • Co-own change management processes and other related policies with engineering principles to help guide "Architecture and Engineering" practices in IT

About You:

  • You have excellent analytical skills, and work well in group problem-solving situations
  • You enjoy technical challenges and approach problems with an 'automation-first' mentality
  • You are experienced with cloud platforms such as G Suite, Okta, Slack, Zoom, and Github
  • You are familiar with version control systems such as Github
  • You have experience with cloud-based Identity and Access Management platforms
  • You have written scripts/code in an administrative language (e.g., PowerShell, Python, Bash)
  • You are a team player, balancing team and individual responsibilities; exhibiting objectivity and openness to others' views
  • You are a lifelong learner, and work to continuously build your knowledge and skills, and enjoy sharing your expertise with others

Bonus Points:

  • You are familiar with a zero-trust security model
  • You have familiarity with managing infrastructure within a public cloud provider (AWS/GCP/Azure)
  • You have experience managing the state of systems using tools like Ansible or Terraform
  • You have experience with monitoring and observability tools e.g., Nagios, New Relic, Datadog, and ELK
  • You have experience with managing Cisco, Avaya, or other VOIP systems

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.


Employee Testimonials

Jason Ellis
Customer Experience Innovations Manager

"Every day is a new challenge in Support and with each challenge comes an opportunity to wow our customers. Being able to go home at night knowing that I helped someone else be successful is a fantastic feeling!"

Chelsea Doherty
Partner Accounts Specialist

"The people here are my favorite part of Datto. It's a really special bunch here, and the general air is a positive one. The way our CEO treats us is truly inspiring as well. Datto is completely committed to partner satisfaction from service experience to hardware standards."