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Account Manager, Insurance
Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, were hiring Account Managers to build and grow relationships with our enterprise clients. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep industry knowledge to sell Cogitos unique software to the largest companies within the Insurance vertical. You will be managing our largest clients and looking for opportunities to grow our existing footprint. In this role you will be responsible for extending Cogitos position in assigned accounts, providing strategic vision, tactical execution and leadership necessary to drive business growth, increase adoption and market share.
Responsible for the retention and expansion of existing Client business by developing opportunities with key stakeholders within Cogito's largest clients to envision, develop, purchase and implement the Cogito software and professional services
Plan, prepare and deliver executive business review within the Client while demonstrating Cogitos value on a consistent basis, ie; monthly, quarterly
Articulate Cogitos value proposition, positioning our solution as a long-term supplier and business partner to advance the mission of the client
Develop and execute strategic account plans that clearly delineate business goals and growth strategies for Cogitos clients.
Develop and maintain detailed working knowledge of Cogitos clients including; key business drivers, key business stakeholders business models and the competitive landscape
Understand the customers decision-making processes and constraints time, budget, relationships, etc
Work collaboratively with internal product, engineering, client services and behavioral science teams to improve processes and ensure clients understand our value proposition and how they can succeed with Cogito
5+ years of successful experience in customer success or professional services or program management with Fortune 50 and Fortune 100 clients
Track record exceeding targets and quotas
Comfortable presenting to and working with the most senior personas within customer service and operations
Experience building strong partnerships and advocacy with clients
Mastery in developing trusted vendor relationships with economic buyers and the C-Suite
Your choice of comprehensive benefits for you and your familys health, dental, vision, disability, and life insurance
Frequent catered lunch and live product demos
401(k) retirement plan options
Ongoing professional development and cross-training
20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriots Day is a holiday)
2 "Be Gentle" personal days
Company paid parental leave upon hire
Competitive pay, stock options, and annual bonus eligibility
Casual dress and fun office atmosphere
Pre-tax commuter benefits
Stocked groceries in the kitchen
Office location in the heart of Boston with convenience to the MBTA lines
Equal Opportunity Employer
Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
Authorization to Work
Applicants for employment in the US must be authorized to work in the US.
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