TaxJar: Plus Account Manager
462 Washington Street
Woburn, MA 01888

Employee Testimonials

TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses. Our mission is to make eCommerce easier for everyone.

Our core values

  • We do the right thing for our customers
  • We're a team, built on trust
  • We're proud to be remote
  • We're in control of our own destiny

 

TaxJar’s remote-only team of 120+ people is growing fast. We’re currently looking for a Plus Account Manager who wants to make a difference on a growing, experienced team of entrepreneurs.

TaxJar offers a mid-market/enterprise version of our offering that we call TaxJar Plus. It's the same, great solution we provide to more than 15,000 customers but with additional features and white-glove support that larger merchants need.

We are looking for a someone who is fanatical about helping businesses succeed while working across other functions of the organization to ensure an exceptional customer experience and drive revenue. Ensuring the happiness of our customers is everything to us.

The right candidate will be someone who enjoys speaking with people, has great organizational and communication skills, and is a team player who can work well across marketing, sales, and customer success.

*This is a full-time remote position based in the US only.

As a Plus Account Manager you will

  • Maintain and grow revenue from existing customers by focusing on renewals and driving AutoFile adoption

Specifically

  • Handle billing, renewals & negotiations for Plus customers
  • Retain and renew Plus subscriptions as close to 100% as possible
  • Up-sell bundle options into the existing Plus customer base
  • Develop strategic plans to effectively and efficiently oversee your customers
  • Identify & build relationships with key stakeholders within your portfolio; monitor Plus customer health and cultivate a great partnership
  • Obtain a deep understanding of customer business challenges - identify & propose solutions which will address their needs
  • Consult with and advise strategic TaxJar Plus customers with a goal to drive broader adoption of Plus features, including AutoFile
  • Coordinate with internal teams such as Customer Success & Sales, to ensure we’re aligned on strategy and driving the best outcome on behalf of our customers

 

REQUIREMENTS

  • 3-5 years’ experience in Account Management
  • Experience selling in a consultative manner
  • Proven success of identifying opportunities & closing deals within a start-up environment
  • Rapid learner with ability to work in a fast paced, high growth environment and be a team player
  • Highly-skilled in written and verbal communications (chat, video, email, etc)
  • Proven ability to sell to C-level Executives, negotiate with procurement and cross collaborate within a customer’s organization
  • Knowledge of Salesforce.com applications preferred
  • BS/BA degree

You’ll be a great fit for TaxJar if you

  • Only want to work remotely
  • Are a PRO at communicating and collaboration
  • Highly value working with people you like and respect
  • Are accountable
  • Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
  • Are hungry to play an impactful role and not afraid to fail

 

We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.

Benefits

  • Excellent health, vision and dental benefits
  • Flexible vacation policy
  • $1,000 in professional development credit
  • Home office stipend
  • Equity in a profitable company
  • 2x year all-company in person retreats (fully paid for by us of course)
  • Mandatory Birthday holiday!
  • 12 week paid maternity/ 6 week paid paternity leave
  • Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more

 

Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.

If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.

Full-time

Employee Testimonials

Jake Johnson
Platform Integrations

"TaxJar's remote team of Rubyists are some of the finest engineers I've had the pleasure of working with. We write well-tested code that's easy to maintain and we ship it fast. Most of us have built our own startups. We share our knowledge, help others, and contribute to open source. It's refreshing to be part of a real company with thousands of paying customers and a transparent, fully remote culture that's always improving."

Ryan Thompson
Business Development

"Imagine a job where you literally have no geographical boundaries to find and work with the best teammates in the world. That's TaxJar."

Matt Anderson
Technology

"Ditching the commute for remote work was great, but it has been so much more rewarding being a part of building a truly distributed team at TaxJar. I've learned so much from this experienced team and I'm constantly amazed by what we have done in such a short time."

Lizzy Greenburg
Marketing

"I feel so lucky to have found TaxJar. The collaboration, talent and productivity of this particular team is unbelievable. There's so much room for growth and the road to success is clear for us. I am so thankful that I get to work with such fun and caring teammates. Doesn't feel like "work" anymore."

Alec Carper
Developer

10/10 would recommend. I enjoy working with a frighteningly intelligent team that has better communication than my previous in-office jobs.

Tom Spang
Sales

"TaxJar is great because I know what my role is, how to execute it and the results show. I feel trusted and am given the tools to do my best and I feel like I'm making a measured impact on the business. Also I love the flexibility I have to balance work life and home life."

Aisha Ford
Customer Happiness

"TaxJar's (virtual) office culture is one of my favorite things about this company -- the team feels like a family. Working in customer success, no two work days are the same, and it's a really fun challenge I look forward to every day!"