Upserve: Manager, Software Engineering
10 Dorrance Street
Providence, RI 02903

Employee Testimonials

The Opportunity:

The Engineering Manager will lead a team of engineers in developing product features and enhancements for Upserves Inventory products. This role will be essential in empowering not just your immediate team but those across the organization to collaborate on the continued success of Upserve's Inventory products.

You will facilitate architectural design discussions, provide key direction around company and industry goals, be a supportive and engaged sounding board for your team's needs, and most importantly you will empower your teams to deliver high quality, robust, gratifying experiences to Upsereve's customers.

Your team will grow along with their products, and you are keen to mentor and coach them along that journey. The Engineering Manager will lay the groundwork for career development and foster a culture of consistent feedback and steering that grants the engineers clarity and confidence on their direction.

Day to day responsibilities include:

-Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes
-Collaborate to plan future roadmap and current sprints, understand and navigate through competing priorities, and estimate work requirements.
-Create an environment where team members understand the vision, are held accountable, meet commitments, and have strong software engineering discipline
-Lead agile approach to software delivery by working with product owners, increasing velocity by removing roadblocks, and resolving inefficiencies in processes and workflows.
-Develop, mentor, coach, and grow Engineers and hire additional well-qualified personnel
-Investigating problem areas; following the software development lifecycle
-Document and demonstrate solutions by developing documentation and clear code
-Prepare and install solutions by determining and designing system specifications, standards, and programming


-Combination of education and experience in Frontend software development skills with strong knowledge of JavaScript and derivative languages and standards (i.e. TypeScript, ES5/6, etc.)
-Frontend framework experience using JavaScript with ReactJS, React Native, Backbone, or UIKit
-Backend framework experience using PHP and nodejs
-Experience working with ReST APIs and an ability to demonstrate knowledge of client-server communication protocols
-Knowledge of common database uses, ability to execute SQL commands, and ability to determine appropriate data structures and storage technologies
-Familiarity with command line tools like Git and NPM
-Experience using Amazon Web Services (AWS)
-Previous Engineering leadership experience or demonstrated leadership abilities.
-Experience building, optimizing, and scaling event-driven, fault-tolerant, and distributed systems.
-Cross Functional interaction

What Upserve has to offer you:

We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know its impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.

We'll invest in your career. Upserve is growing quickly, and we'll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you'll have access to a number of professional development opportunities so that you can keep up with the companys evolving needs.

We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.

We offer competitive compensation packages. Our people matter! We don't ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.

We're creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we're building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We're building an organization that provides our employees with the emotional and physical space to bring their best selves to work.

About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Want to know what its like to work at Upserve? Check out our Instagram, Inside Upserve.


Employee Testimonials

Software Engineer

If you could describe working at Upserve in three words, what would they be?

  1. Supportive.
  2. Catalyst.
  3. Progressive.

Building on that a little more, why did you decide to work at Upserve?

The team at Upserve is very experienced and I’m at the point in my career where I’m trying to absorb as much as possible from the people I surround myself with in my career. I don’t want to be the smartest person in the room. Even if it’s overwhelming being in a meeting with tons of people with Masters and PhDs, they push you to go a lot faster and learn a lot faster. Sometimes it feels impossible to keep up, then you realize they’re just people who were in your shoes at one point. It’s easy to assume programmers are superhuman beings, but they’re just like everybody else, they’re a bit weird, but I like that.

You mentioned how important it is to surround yourself with people who push you, can you talk a bit more about the culture here at Upserve?

The people are thoughtful, very human and real. They respect that we’re people with lives and that we want to bring our A game but we’re also human and have good days and bad days. I feel really appreciated here, like people listen to me. I feel like they care about my growth as a person and keeping me engaged. I think they go out of their way to make my life easy, to get out of my way and let me do my job. They value that I (and everyone on the team) have a unique opinion and has something to contribute. Plus, I love that they support a lot of the initiatives with women.