Applause empowers global brands to deliver flawless digital experiences to their customers on any device, in every location.
Our Testing Services team takes a hands-on approach in order to help execute test scripts and test cases in cooperation with customer teams. Working cross-functionally with other Applause resources, the TA will drive successful execution of test strategy to ensure customers gain full value realization.
- Ensure team meets customer testing timelines, internal SLAs and manages team to meet or exceed overall KPIs
- Works with internal Applause teams to clear roadblocks - i.e. platform issues, specialized CM requests etc.
- Main point of interaction and/or escalation for SDM and customer for all testing related items
- Maintains an active communication channel with SDM
- Actively participates in kick off calls and onboarding process
- Work with Test Engineers to help them develop and drive test strategies
- Contribute to TS initiatives, including, but not limited to: process development/improvement, product revision discussions, manage and create best practices contributions, white papers, etc.
- Other duties as assigned
Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The companys testing, feedback and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.
Applause ensures digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can via its technology platform and managed global community of over 400,000 on-demand digital experience experts. Only real people on real devices in real locations can provide the real issues and feedback that brands need to deliver great digital customer experiences. Thousands of companies of every size including Google, FOX, Nike, BMW, PayPal and Slack rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers. Learn more at www.applause.com.
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