Epsilon: Account Director
199 Water Street
New York, NY 10038


Employee Testimonials

Sr. Director  Technology
Relationship Manager
Essential Functions
This Account Director position will be responsible for overall client leadership including, but not limited to, strong client cross-functional integration and management, development of strategic annual plans, overseeing the execution of plans, and financial management. This position will be primarily located within the client's headquarter office; this person will be the eyes and ears of the Agency, while becoming an extension of the client team.
The Account Director:
Is expected to lead the business independently, from the highest level of strategic planning to the execution and implementation of those marketing plans.
Strives to add value to the client's business, thereby making himself/herself an invaluable member/partner of the client's business team.
Is the team leader, responsible for motivating his/her team, addressing areas of need, and ensuring the highest possible quality of work generated by the team.
Is responsible for profitably building the business on which he/she works, by identifying new project and business opportunities.

Position Responsibilities:

Account Leadership
Become a brand champion, understand the competitive landscape, and identify white space opportunities for the client's business
Act as key integration lead for internal and client team, communicating day-to-day and long-term updates/news and establishing strong partnership with other agencies supporting client business
Establish integrated marketing planning and execution process, driving efficiency of communication
Wield data and insights like a ninja; ability to analyze data to make informed recommendations to client, and challenge vendors to optimize for maximum results
Responsible for the development and management of strategic annual account plans that deliver against client's business objectives
Ability to understand annual plan optimization process and provide client recommendations in an ongoing basis
Work collaboratively with the client team and cross-functional agencies to ensure development and alignment to overall plan and strategies
Service client personally and directly, managing client expectations and updating leadership team on opportunities
Provide a point of view and be an active thought-leader for the client; add value, expertise and knowledge with every interaction
Be a go-to resource for client and internal team, consulting on challenges/opportunities and providing plan/action recommendations
Understand Epsilon's core competencies to cross sell and expand Epsilon's sphere of influence within the client organization
Coach and mentor direct and indirect team reports
Willing to encourage team/client/partners to challenge the status quo based on opportunity, results-potential
Cultivate long-term client relationships, including those at the senior level
Project Direction
Develop, investigate and initiate project opportunities, defining/clarifying direction with client to manage expectations
Define and communicate timing and budget updates with internal and client teams
Identify appropriate functional partners to facilitate integration and flawless execution of client deliverables
Ensure high levels of accuracy across all aspects of the business
Establish strong working relationship with the creative and production teams
Financial Management
Responsible for the financial contributions of business including revenue, resource allocation/expenses, invoicing, collecting bad debt, margin improvement, contract negotiations/development
Deliver on preset gross profit objectives
Coordinate project estimates internally and gain client approval on pricing
Manage internal project costs against budgets
Position Requirements:
Bachelor's Degree preferred
Minimum of six years of relevant work experience
Candidates must demonstrate the following:
A demonstrated champion of client-service
Ability to thrive in fast-paced, autonomous environment
Strong skills in strategic planning, project management, and implementation
Excellent day-to-day communication and presentation skills
Solution-oriented with speed; ability to quickly develop action plan for client requests and needs of the business
Understanding of the essentials of marketing
Desire to cultivate strong agency culture and uphold agency reputation within client's office, while creating relationships across organization
The ability to meet or exceed client expectations in the area of account management, industry/category/brand knowledge with a good understanding of industry channels and market conditions
Ability to manage multiple priorities with strong organizational skills
Proficiency in Microsoft Office program

Conditions of Employment
All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

About Us
Epsilon is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, color creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.




Employee Testimonials

Sr. Director  Technology
Sr. Director Technology

Epsilon offers a fast paced, exciting work environment with the opportunity to quickly grow and develop new skill sets. The company is made up of extremely dedicated and professional individuals who are willing to do whatever it takes to get the job done.

Vice President, Technology

I have the pleasure of working with great people each and every day. I work with many teams as a sounding board for new ideas and as a guiding voice of experience for the services we provide. In my role, there’s nothing better than the satisfying feeling of mentoring new team members and providing them the opportunity to grow. 

Relationship Manager
Relationship Manager

For potential candidates who are interested in working at Epsilon, I would say to them: Sometimes your day goes better than you anticipated, and other days you get fiery curve balls thrown at you. But no matter what, you will have the privilege of working for interesting clients and with a team of associates that will share in your joys and frustrations.

VP Data Sales
VP Data Sales

Epsilon is a great company with a lot of opportunity for growth. If you like a fast-paced, ever changing environment, you’ll enjoy working here.