Bevi: Manager, Business Applications and Integration
The Schrafft Center, 529 Main St.
Boston, MA 02129

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Bevi is a Series C startup that has raised over $60 million to bring customizable, healthy hydration to offices and facilities across the US and Canada. Founded in 2013, our co-founders set out to out-design bottled water. Within five years time, Bevi has saved the waste generated by over 50 million plastic bottles and seen revenue grow by 10x over the past 2 years! With offices now in Boston, New York, and San Francisco, we continue to grow our healthy flavor offerings and constantly strive to bring the next level of customization to the Bevi hydration experience.

The Manager of Business Applications & Integration will lead administration, configuration, and continuous improvement of processes and procedures in support of current and future core business applications (NetSuite, Zendesk) and related integrations (Workato). This role will be responsible for capturing, prioritizing, designing, executing, and monitoring system changes as well as managing new feature releases, testing, supporting reporting requests and delivering training. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs and translate them into actionable and scalable solutions.

Reporting to the Director of Enterprise Applications, this role is perfect for someone who enjoys solving problems with a hands-on approach in both individual and team-oriented working environments. We are a company focused on making a positive impact on the environment by delivering data-driven efficiency and excellence in customer service. You will have an opportunity to be creative, effect change and grow in an organization that is making a global difference.

What you will do:

  • Own day-to-day administration and support of NetSuite, including user setup and access; maintaining saved searches, reports and dashboards; customization of records, fields, page layouts; and management of 3rd party applications
  • Develop, test, and document custom NetSuite solutions, leveraging saved searches, SuiteFlow, and SuiteScript
  • Monitor active integration flows in Workato; detect and remediate errors and identify opportunities to enhance or improve data flows
  • Participate in the planning of integration projects with internal stakeholders and external partners; propose solutions to conflicts between business user needs, system capabilities, and data integration tools
  • Develop, test, and document custom integration solutions
  • Own day-to-day administration and support of Zendesk, including agent setup and access, maintaining views and macros, development of triggers and automations, modifying ticket fields and forms, and management of 3rd party applications
  • Establish and maintain standards and tools for requirements gathering and end user documentation to facilitate future systems development and implementation projects and initiatives
  • Develop procedures to ensure data integrity across all integrated systems and resolve discrepancies
  • Document requirements, test plans, test cases, technical solutions, user guides and create process maps; maintain and update existing documentation as required
  • Solicit requirements for core systems business intelligence tool (Looker) and contribute to the design of reports, dashboards, and supporting data models
  • Assist in the assessment of new technologies and establishment of evaluation and vendor selection criteria

How you will grow:

  • Engage with talented and growing Enterprise Applications and Leadership teams drawn from diverse sectors, and mentor and coach team members in their career journeys
  • Learn cross-functionally from Supply Chain, Service, Sales, Marketing, Product, Finance, and Order Management teams, and work at the heart of a start-up in high-growth mode
  • Deploy your energy and expertise to further the company's mission of sustainability, wellness, and positive personal and environmental change
  • Gain valuable, hands-on experience with cutting edge data management and business operations applications

Requirements

We think you will bring:

  • A degree in computer science, information systems, engineering, or a related field
  • 3+ years of relevant, hands-on experience with NetSuite, including Light Manufacturing, Advanced Revenue Management, Contract Renewals, and Consolidated Invoicing modules
  • 1+ years of hands-on experience with iPaaS platforms such as Workato, Dell Boomi, JitterBit, or Celigo integrator.io
  • Experience designing or developing complex system integrations using web services (REST and SOAP)
  • Proficient in SQL, JavaScript and / or SuiteScript
  • Knowledge of software development life cycle methodologies
  • A high-level of emotional intelligence, and an ability to work with and influence a diverse set of internal stakeholders within fast moving start-up culture
  • Strong analytical and organization skills including ability to document and analyze business processes
  • Demonstrated ability to work in a fast paced, dynamic, and deadline oriented business environment
  • Must be able to see the big picture of business needs and how they relate to database structure
  • Must be able to work independently and solicit a wide variety of input as a team player

Benefits

  • Competitive compensation package, inclusive of both commission and equity options
  • Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield and MetLife, 95% paid by employer
  • Fully employer paid disability and life insurances
  • Wellness and fitness reimbursements
  • 401(k) and personal finance education
  • 15 days vacation and 9 paid holidays, plus additional paid days for sick leave, bereavement, etc.
  • Paid parental leave for both primary and secondary caregivers (mothers and fathers)
  • Monthly stipends for cell phone use and commuting costs
  • Generous employee referral program
  • Fully stocked kitchen and Bevi on tap - and composting and terracycling, too
  • Monthly happy hours, pancake breakfasts, Hero awards and more!
Full-time