Zipcar: New Member Risk Associate
35 Thomson Pl,
Boston, MA 02210


The New Member Associate will support the Fraud Manager. The position of New Member Associate will be required to review member accounts and make decisions in a fast-paced environment. The New Member Associate will utilize data, tools, and knowledge to protect our members, employees, and assets.

Job Responsibilities:

  • Responsible for reviewing new applications and identify high-risk indictors.
  • Conduct document review
  • Review applications utilizing internal tools
  • Responsible for monitoring queues and alert systems.
  • Independently determine and recommend an appropriate course of action following fraud detection.
  • Effectively initiates contact with members to review suspicious activity; and if necessary, take appropriate actions to mitigate risk.
  • Ability to manage time effectively; multi-task and prioritize work.
  • Performs other duties as needed.


Education & Experience: Equivalent to completion of two years of college level coursework in criminal justice, legal or a field related to the work; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

  • Strong analytical and interpersonal skills
  • Demonstrated decision making skills
  • Strong sense of commitment, integrity & responsibility
  • Ability to work in a fast-paced and rapidly changing environment
  • Knowledge of Microsoft Office applications is required
  • Strong verbal and written communication skills, with attention to detail
  • This is a position of trust, and must have experience in maintaining high levels of confidentiality