Allego: Customer Support Specialist
117 Kendrick Street, Suite 800
Needham, MA 02494


Are you a recent grad looking for an entry point to the High-Tech world?


Allegos award winning Customer Success team is the right place for you if you are friendly, tech savvy and value being part of an evolving, amazing team.

As a Customer Support Specialist (CSS,) you will assist customers with inbound requests for technical support and services and reinforce Allegos award winning reputation as a company that provides fast and friendly support to all customers.

Allego is a collaborative, energizing, fast paced start-up where we are part of building a significant company that will transform the way that ideas are shared and learning happens. We love our customers and have fun working together!

Responsibilities

  • To resolve inbound Customer Support questions in a timely and accurate manner via phone and email, some evening support required
  • Identify customer needs and help customers to leverage specific Allego functionalities
  • Analyze and report product challenges and enhancements to Allegos Product Team
  • Contribute to the Allego Training and Knowledge Base by authoring email templates and articles to help customers and authoring training videos
  • Act as the product expert, customer advocate and liaison between customer support requests and Allegos Customer Success Team

Requirements

  • Excellent communication and problem-solving skills
  • Highly detail oriented and quality driven
  • Ability to operate in an extremely fast paced and evolving start up environment while maintaining a smile and positive attitude
  • Experience using a CRM (Salesforce) is preferred
  • Proficient in Google Suite, Saleforce.com and Microsoft Office (Outlook, Excel, word, and PowerPoint) experience a plus

Benefits

Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full time new hires are eligible for most benefits on the first day of employment. The following is a summary of the benefits offered to Allego employees.

Health and wellness

Medical

Dental

Vision

Generous time off policy

Employee Assistance Program

Security and savings

Disability

Life insurance

Healthcare Reimbursement Arrangement (HRA)

401(k)

Flexible Spending Accounts (FSA)

Culture and Values

Our Core Values, better known as Allegos Operating Principles, are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and with each other.

Seeking Truth

Problem Solving

Embracing Mistakes

Customer Focused

Execution Excellence

Growth Mindset

Extra Mile

Full-time