Cogito: Principal Cloud Architect

Cogito's real-time behavioral technology leverages the power of artificial intelligence to deliver real-time coaching to contact center agents. This proven technology augments on-call job performance resulting in radically improved customer experiences.

We are seeking someone who is a hands-on analyst, technologist, and architect who has deep experience in cloud and application architecture to provide us with tactical and strategic direction. The role reports to the CTO and actively collaborates with the VP of Engineering, CTO, product management, customer success, engineering teams, and operations and sometimes is required to work with customers, prospects, strategic partners and investors to achieve the company goals.

The Architect consults with all stakeholders to design the overall architectural strategy, including cloud infrastructure and application architecture. The Architect works closely with engineering teams to guide design of system components, defining consistent standards and practices while addressing the specific needs of each team.


  • Vision, strategy, and guiding principles for architecture
  • Conceptual, logical, and physical designs for system and software architecture
  • Documentation and diagrams of current and future state architecture to ensure common understanding of Cogito systems and direction
  • Quality of design and methodologies used throughout engineering organization
  • Reconciliation of functional and other requirements from product management with technical requirements and concerns
  • Prototypes of proposed designs to prove efficacy and efficiency and facilitate development
  • Decisions on choices of third-party tools/components and successful integration into architecture
  • Review of deliverables from internal, vendor, and customer sources
  • Awareness and understanding of emerging technology throughout the engineering organization and company
  • Balance of tactical (velocity, time-to-market) and strategic (correctness, extensibility, reusability) engineering concerns
  • Simplification of product architecture by driving and managing deployment of new systems and retirement of old ones
  • Elevation of knowledge and capability of developers through mentoring
  • Technical leadership in cases of incident response
  • Communication of complex technical concepts to a wide range of stakeholders with varying perspectives and technical expertise
  • Representation of engineering to key enterprise customers and partners, including involvement in sales opportunities


  • At least ten years of commercial experience designing and delivering enterprise software
  • Strong knowledge of software design and architectural patterns
  • Ability to serve as a subject matter expert for software and architectural frameworks, methods, and tools
  • Solid software development life-cycle experience, and a proven record of designing and delivering large scale applications
  • Solid experience in OOAD (Object Oriented Analysis and Design)
  • Sound understanding of distributed systems, virtualization, open source, and cloud methodologies including serverless and containers
  • Deep and broad experience with AWS technologies and services. AWS certification preferred
  • Familiarity with technical modeling approaches (e.g., UML, E/R diagrams, flow-charting) and the ability to create effective diagrams and design documentation
  • Understanding of issues surrounding availability, redundancy, and fault-tolerance; performance and load balancing; monitoring; diagnostics and security
  • Strong intellectual honesty, with the ability to deliver and receive constructive criticism, to accept somebody elses idea when it is better, and disagree in a constructive fashion
  • Strong interpersonal skills including team collaboration, leadership, presentation, organizational, verbal and written communication skills
  • Strong people management skills, including the ability to provide candid constructive feedback to analysts and project team members with a focus on accountability and development for team and self
  • Must be comfortable working with all project stakeholders including business users, architects, project managers, business analysts, developers, test analysts, and production support team
  • Experience applying data security policies and familiarity with PCI, HIPAA, HITRUST, GDPR


Your choice of comprehensive benefits for you and your familys health, dental, vision, disability, and life insurance

Frequent catered lunch and live product demos

401(k) retirement plan options

Ongoing professional development and cross-training

20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriots Day is a holiday)

2 "Be Gentle" personal days

Company paid parental leave upon hire

Competitive pay, stock options, and annual bonus eligibility

Casual dress and fun office atmosphere

Pre-tax commuter benefits

Stocked groceries in the kitchen

Office location in the heart of Boston with convenience to the MBTA lines

Equal Opportunity Employer

Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

Authorization to Work

Applicants for employment in the US must be authorized to work in the US.


Employee Testimonials

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.