Problems? You solve them. Resources? You find them. Expectations? You blow them out of the water. As a Director of Digital Delivery, you conceive a plan and make it happenguiding multi-disciplinary teams from first contact to final delivery, and keeping a keen eye on budgets, timelines, and relationships along the way. You're a natural-born leader, organizer, and people person, and your skills are on display every day.
We drive digital transformation and customer experience in rapidly changing sectors like web content management for digital customer experience, mobile applications, social media, ecommerce, web-based applications and digital marketing platforms. This exciting leadership opportunity for senior level digital delivery professional encompasses all facets of digital delivery management, team leadership, solution management, technical project and client management. This leader will also be responsible for the execution of the project life cycle aligned to client business needs and on occasion support business development initiatives to expand the current Epsilon footprint within our clients.
This successful leader must have digital, technical & PMO domain expertise and excellent communication skills that allow for cultivating confidence and trust with our clients as well as internal Epsilon business partners. The digital delivery leader will apply their technical acumen in multi-channel digital to help construct solutions which best leverage Epsilons digital capabilities.
The candidate will have either a management consulting or digital agency background delivering large-scale IT solutions across Adobe Experience Cloud (AEM, Target, Analytics, Audience Manager, and Campaign).
What you'll do
Provide day-to-day leadership over engagement teams comprised of both new solution and maintenance/break-fix driving the stability and growth of digital experience solutions and web/mobile/social digital marketing technologies.
Provide thought-leadership to staff and clients related to solution architecture, solution capabilities, applied SDLC and application maintenance operations.
Lead implementation teams to ensure quality, completeness and timeliness of solution delivery.
Manage engagement economics & risk
Serve as first-line of escalation from the project delivery teams
Manage offshore development team, and knowledgeable around driving cost savings/efficiencies via offshore team.
Stay abreast of latest digital marketing technology trends and all of Epsilon's product offerings to integrate into annual account planning efforts, business development efforts and overall client marketing technology roadmaps.
Effectively communicate program status and progress against objectives to clients and senior management. Synthesize relevant information on key milestones, success criteria, staff and client and risks. Escalate critical issues appropriately.
Responsible for overseeing and implementing continual process improvement initiatives; both corporate driven as well as individually defined.
What you have
Possess a unique blend of business and technical savvy in the digital world; a big-picture vision and ability to effectively roadmap a desired outcome, and the delivery know-how to make that vision a reality.
Ability to handle multiple projects simultaneously and thrive in a fast-paced environment. At least four years' experience creating the vision, roadmap, and strategic direction for highly complex technology projects.
Excellent knowledge of state-of-the-art technologies within Digital (including CMS, CXM), IT infrastructure and application development and proven experience in digital leadership. In this role the right mix of technical knowledge, business skills and consumer-orientation in the market is critical to the organization. Be a forward thinker.
Strategic thinker that constantly challenges clients and teams to improve
At least 5 years' experience in managing digital transformation including translating business issues into customer solutions including opportunity identification, requirements development, and delivery.
Experience in managing all PMO activities including Preparing Project Status Reports, Change Management, Stakeholder Management, Communications, Planning, Benefits Tracking, Facilitation of governance forums
At least 8 years' consulting or relevant agency experience in digital marketing
Experience managing client expectations and overseeing budgets
Experience managing in an environment with multi-country/cultural teams
Experience leading a team of cross-functional direct reports
Experience supporting opportunity pursuit, engagement or delivery teams
Experience with SDLC and Agile Methodologies
Ability to thrive in a highly matrixed environment on multiple priorities under pressure
Willingness to travel at least 50% on average and could increase to 75% at various times throughout an engagement.
Thought leader in mobile and emerging technology
International experience to engage with a global organization.
Management and delivery of enterprise-class products for large corporations.
Experience managing multiple projects simultaneously
Strong analytical and technical skills
Strong oral and written communication skills, including presentation skills
Strong problem solving and troubleshooting skills
Willingness to mentor junior staff
PMP and CSM certifications
Conditions of Employment
All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.
Epsilon provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.
Epsilon is an Equal Opportunity Employer. Epsilon participates in E-Verify.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Epsilon.
Epsilon will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For San Francisco Bay Area:
Epsilon will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance
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