athenahealth: Training and Enablement Manager
311 Arsenal Street
Watertown, MA 02472

Employee Testimonials

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The Training and Enablement Manager is a member of the Enablement team within the Marketing and Pipeline Operations organization.  This role is primarily responsible for designing, developing and delivering learning experiences and resources that prepare prospect and client-facing new hires for their role and ongoing enablement programs that ensure they remain current and confident in their role.  The Enablement manager will design and deliver assessments to ensure knowledge transfer and proficiency.   The Enablement manager will evaluate program impact and effectiveness and report results to key stakeholders.    
 
Essential Functions (Duties and Responsibilities): 
 
70%:

  • Partner with key stakeholders to develop a deep understanding of the skills, competencies and knowledge required for key roles within the Sales and/or Customer Success organization and how success in the role will be measured
  • Design and maintain a compelling new hire onboarding program and/or ongoing enablement programs with clear learning objectives, lesson plans, a mix of learning and practicing experiences, and a strategy for attendee assessment that ensures employees are set up for success in their role
  • Develop compelling program materials and learning experiences leveraging a mix of modalities including instructor-led, eLearning, video and podcasts.
  • Deliver instructor-led training programs partnering with SMEs as required.
  • Develop attendee assessment and certification strategy and actively participate in the certification process

 
20%:

  • Develop and maintain learning pathways and playbooks to provide easy access to training, resources and tools

 
10%:

  • Plan program schedule and communicate dates with stakeholders
  • Develop and deliver program evaluations and derive insights that inform ongoing program development and delivery 
  • Report program status and results with stakeholders

 
Education & Experience Required:

  • Bachelor’s Degree
  • 5+ years of professional experience, ideally in healthcare sales or customer success roles
  • Experience in Learning & Development a plus
  • Experience in a highly client-focused fast-paced environment preferred

Knowledge & Skills:  

  • Project Management expertise with ability to manage multiple complex projects simultaneously
  • Ability to conduct through needs analysis to inform program development
  • Program development expertise with an understanding of how to design and develop engaging learning experiences
  • Top notch presentation and facilitation skills
  • Strong communication skills with a talent for effectively delivering constructive feedback 
  • Excellent organizational and time management skill
Full-time

Employee Testimonials

Olivia Adams
Lead Member Of Technical Staff

“I enjoy working at athenahealth because I am making something that matters.  My passion isn’t writing code - it’s what writing code enables me to do, which is make something for other people.  And there’s no nobler cause than healthcare.”

 

Sherry Cheuk
Product Operations Manager

“athenahealth has a mission to transform healthcare, which is something I really admire.  Every company out there is trying to grow, but I think our focus on making an impact and delivering value is really powerful.  Our work is about improving people’s lives.”