Pluralsight: Director of Engagement Strategy & Operations
60 State Street, Suite 800
Boston, MA 02109

Employee Testimonials

Ellen Thompson Pluralsight


Job Description

The Director of Engagement Strategy + Operations is responsible for hiring, building, and leading a team of Product Analysts, Product Analytics Engineers, and Implementation Engineers, that will provide insights and recommendations to help guide the investments we make at the Experience Leadership level, and throughout the Experience organization, and ensure we get the most value from these that we can. This entails identifying, scoping, and leading deep analyses of user behavior to identify opportunities to improve user outcomes, increase their connection to Pluralsight, and keep them coming back, and enhance the value of the platform for our customers. Your team will be responsible for building a more data-driven decision-making motion throughout the Experience org, as it relates to user engagement, and working cross-functionally to build business processes and ensure data integrity and accessibility.

Who you are committed to being:

  • Pathologically data-driven.
  • Entrepreneurial. Scrappily finding opportunities and getting things done.
  • Quick, yet collaborative. Gets things done without alienating the team.
  • Humble and thoughtful enough to pivot when the data suggest a change.
  • Systems-thinker. Always watching for second-order implications.
  • Teacher. Evangelizing user engagement, and bringing others along for the ride.

What you’ll own:

  • Hiring, mentoring, and developing a team of talented and dedicated analysts and engineers to deliver impactful insights for the Experience organization.
  • Facilitating the creation and ensure execution of our learner experience and engagement strategy
  • Defining and tracking target outcomes and KPIs, and identifying opportunities to improve attainment
  • Developing business cases for major investments and pivots affecting the Learner experience
  • Crafting the narrative around our engagement data, and empowering other teams to use it effectively
  • Partnering cross-functionally to coordinate effective data collection and analysis
  • Architect Adobe Analytics implementation to adapt to the unique architecture of the Pluralsight platform, and work with the engineering org to align on the implementation of that strategy
  • Ensure data integrity and validation of Adobe Analytics data, and monitor appropriate usage of contracted allotment

Experience you’ll need:

  • Combined 8+ years of strategy and analytics experience and 3+ years in leadership
  • Track record of solid judgment in the face of ambiguity.
  • Experience leading successful cross-functional initiatives in large organizations.
  • Serious strategy chops, ideally at a top-tier strategy consulting firm, or similar.
  • Demonstrated ability to lead and coach data analysts in managing, manipulating, and analyzing large data sets with tools like SQL, Tableau, Adobe Analytics, Google Analytics, etc.
  • Deep understanding of performance metrics and user behavior.
  • Long-standing pattern of building awesome.

Working at Pluralsight

Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to create progress for the world.

Our platform helps technologists master their craft and take control of their careers. We empower businesses everywhere to build adaptable teams, speed up release cycles and become scalable, reliable and secure. We come to work everyday knowing we’re helping our customers build the skills that power innovation.

And we don’t let fear, egos or drama distract us from our mission. Our mission to democratize technology skills is what drives us and our values are at the helm of how we work together. It’s our commitment to practicing them day in, day out that enables our performance. We’re adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission, we are one.  

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Additional Information

All your information will be kept confidential according to EEO guidelines.


Employee Testimonials

Ellen Thompson Pluralsight
Ellen Thompson
Special Projects Leader

My 2.3 years of being a part of Pluralsight has been one of the most rewarding experiences for me both personally and professionally. I've been able to work with THE brightest and kindest people, all of whom are united together to change the world for the better. Pair this with the incredible benefits packages, extraordinary leadership team, and steady astronomical success? If you had asked me if it was possible to find a company like this ~2 years ago, I would've said no.

Shayna Cummings
Software Engineer

Shayna is passionate about advancing educational opportunities for everyone. She serves as a Director for Women Who Code in Boston, a teaching assistant for Girl Develop It and an instructor at General Assembly.

“Greater access to technical education is not only essential for empowering learners, but integral to helping our industry grow and bring in the diversity needed for businesses to evolve. Women and people from underrepresented backgrounds in tech need to be supported and empowered to grow in their roles.

Tech is changing (and has already changed) everything about our lives, and the more people involved in the creation and decision making, the better."

Senior Content Technologist

Isaac is an author, speaker, technologist and STEM education advocate, and currently leading the Pluralsight Skills Strategy team. He is active in STEM/STEAM initiatives, and is focused on improving lives through education.

"Pluralsight’s mission is my mission. I had an experience where I realized I wanted to do something about STEM education. Not just worry about it, not complain
that, ‘someone ought to do something,’ but to actually find a career path that will allow me to make a difference. I found Pluralsight, and the rest is history.

Doing things for myself makes me happy; doing things for others makes me joyful."

Maureen Botoman
Engineering Manager

A self-taught programmer, Maureen is a strong advocate for junior devs. She was pivotal in starting Pluralsight’s summer internship program, now in its second year, and is a teaching assistant for the organization Girl Develop It.

“The commitment to being a steward of our community, both in Utah and globally, is one of my favorite things about Pluralsight. We are all so fortunate to have the opportunities that we have, and as a company, we need to come together to help other people receive the same opportunities. We empower people from all walks of life to obtain the tools and skills needed to change the world. Creating pathways for success for people to skill up and find meaningful work, whether or not they grew up with financial means, is one of the most rewarding things I have ever worked on.”

Lead Analytics Engineer - Experienc

Curtis is a data visualization expert and Tableau Ambassador, and holds the title of 2016 Tableau Iron Viz champion.

“It’s hard for me to envision a future where my children don’t have the fundamental need for being well-versed in technology. Pluralsight is working on making that a reality in our schools. Our commitment to uplifting the lives of youth is one of the biggest reasons I came to work here.

My favorite opportunity that has stemmed from my Tableau Ambassador status is being able to teach data visualization in the MSIS program at the University of Utah. It’s really cool to be able to promote online technology education by day, and contribute in the classroom environment by night!”

Saswati Samantaray
Data Science Analyst

At the age of 25, Saswati moved from India to Utah to pursue a master’s degree in information systems.

“Coming from a culturally diverse and vibrant country like India, I have witnessed people who have access to the highest level of education, and also people with strong potential who have no access. Working for Pluralsight gives me immense pleasure because of the hope that we will be able to make a positive impact and elevate the lives of bright young people.

At Pluralsight we are a community of lifelong learners—we adapt to change and move forward. There is no greater privilege than doing the work that you actually love, and contributing to build a brighter future for society.”