Luminoso Company Overview
Luminoso builds text analytics products for analyzing conversational text data like support tickets, open-ended survey responses, and reviews. Using common-sense artificial intelligence to understand language, we empower organizations to discover, interpret, and act on what people are telling them. Requiring little setup, maintenance, or training, Luminoso combines world-leading natural language understanding technology with a vast knowledge base to learn words from context – like humans do – and instantly analyze text without libraries. Our products provide native support in 15 languages, so leaders can explore text data, make sense of feedback, and surface business-critical insights. Luminoso is privately held and headquartered in Boston, MA.
Companies use the insights that Luminoso’s solutions uncover to streamline their contact center processes, monitor brand perception, and optimize the customer experience. The company is privately held and headquartered in Boston, MA.
Jobs at Luminoso
Chief Executive Officer
Adam Carte is the CEO of Luminoso. Prior to joining Luminoso, Adam was an Operating Partner to Denham Capital Management, and a founding member and Partner of Fairlead Advisors. At Fairlead, Adam has led negotiations for acquisitions, divestitures, equity and debt financings, strategic partnerships, licensing agreements, and company restructurings for over 20 different companies across a broad range of industries.
Adam previously served in a number of C-level positions. As the CEO of Cadre Proppants, a mining company, revenues doubled during his tenure. He was the COO of Niotan, Inc. a chemical manufacturer that was developed and sold to its largest customer. As the CFO of The Trigen Companies, an energy company, Adam jointly led the turnaround and doubled profits, resulting in the sale of the company that more than doubled its equity value in less than three years.
Chief Technology Officer
Jason Alonso co-founded Luminoso in 2010 and serves as its Chief Technology Officer. He is an alumnus of the MIT Media Lab, where he developed some of the machine learning techniques that drives Luminoso's software.
Chief Science Officer
Robyn Speer co-founded Luminoso in 2010 and serves as its Chief Science Officer. At the MIT Media Lab, she led the development of ConceptNet, an open-source, multilingual knowledge base. Her M.Eng. thesis presented a new way for computers to understand semantics based on a dimensionality-reduced representation of ConceptNet.
Chief Product Officer
Ying Chen is the Chief Product Officer at Luminoso. She leads product, design, and development to power the next generation of Luminoso's award-winning software. Before joining Luminoso, Ying led Fortune 1000 organizations and VC-backed startups to deliver award-winning product solutions, most recently heading up global product marketing for platform technologies at Pegasystems.
Jeff Foley is the Vice President of Marketing at Luminoso. As an MIT engineer-turned-marketer, Jeff has been working with customer experience, CRM, and natural language technologies since 1996, at companies such as Dragon Systems, Nuance, Bullhorn, and Pegasystems.
VP Field Sales Operations & North American Sales
Wayne is the Vice President of Field Operations and North American Sales at Luminoso. Throughout his distinguished career, Wayne has led the growth and development of global sales teams for many VC and Private Equity backed firms, primarily in the field of helping organizations better manage unstructured data. Prior to joining Luminoso, Wayne led the growth of the Global Sales Team at NetDocuments, which contributed to the sale of the company for over four times its value in less than three years. Wayne proudly served on active duty for the United States Air Force.
VP International Sales & Corporate Development
Stephanie Nevin is the Vice President of International Sales & Corporate Development at Luminoso Technologies, leading strategic partnerships on a global basis and direct sales teams in EMEA and APAC. Stephanie's leadership includes 20+ years in the eCRM, enterprise messaging, and security markets. Prior to joining Luminoso, Stephanie held sales & business development positions at Autodesk, Sendmail, Inc., eGain Communications, ConnectSolutions and Socialware.
Welcome to Luminoso!
Luminoso Chief Product Officer Ying Chen speaks during meeting.
Luminoso's marketing and sales teams are good at juggling.
The Product Management team at work. Many offices have clear dividers, which double as whiteboards.
Luminoso's office has panoramic views of the Financial District.
Luminoso keeps its kitchen full of healthy snacks.
The eating and meeting area outside of the kitchen encourages post-lunch conversations.
Unique coat racks make for beautiful office accents.
Luminoso's Design Lab focuses on UX improvements for upcoming feature releases.
Entering the Luminoso Research Team offices.
Luminoso employees have the option of standing or sitting desks.
Luminoso's office has a nice combination of open and closed spaces.
A cross-functional team gathers in one of Luminoso's conference rooms.
Fun accents like "The Scrum Fairy Wand" can be found throughout Luminoso's office.
Modern audio/visual equipment and video collaboration software make working with remote and on-site teams easier.
A company-wide vote led to christening the meeting rooms with names of galaxies. Here's a team in Pinwheel.
Open spaces are great for collaboration; closed spaces are great for concentration.
Business Development Reps like Mike and Jacob work side by side to better share what's working best for them.