51 - 100 employees
Series B
B2B
Big Data & Analytics
Enterprise Software / SaaS

Luminoso Company Overview

Luminoso Technologies is a leading artificial intelligence (AI) and natural language understanding (NLU) company that enables companies to rapidly discover value in their unstructured data. Luminoso’s award-winning software applies AI to accurately analyze text-based data for any industry without lengthy setup time or training. Luminoso can analyze unstructured data natively in 14 languages, including Chinese, Korean, Japanese, and Arabic.

Companies use the insights that Luminoso’s solutions uncover to streamline their contact center processes, monitor brand perception, and optimize the customer experience. The company is privately held and headquartered in Boston, MA.

Jobs at Luminoso

 
12 Jobs Listed
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Boston
Luminoso is the best in the world at bringing to light what people are talking about.  With very little setup or maintenance, our clients can understand and react to feedback on top issues, efficiently route customers to resolve their issues faster, and guide customers searching for what they need.  Unlike other approaches, which require impractical amounts of data, time, and computational power, our common sense natural language technology teaches computers how to understand language like people do -- starting with thousands instead of billions of documents, in minutes instead of months,...
Sales & Business Development
Boston
Luminoso is hiring an Inside Sales Manager who will be responsible for growing, training, and coaching a team of Business Development Representatives. As an Inside Sales Manager, you will also be a key contributor to our sales operations activities where you will help develop and maintain infrastructure, process, and strategy for customer facing teams. This is a pivotal role for Luminoso that will help take us to the next stage of growth. The ideal candidate will be able to leverage past experience in Business Development (as an individual contributor and lead/manager), but also have the...
Sales & Business Development
Boston
We are looking for a superstar sales person who has extensive experience closing complex deals with Fortune 1000 companies, preferably to VP of Marketing, CMO, VP of Customer Care and related. YOU ARE A SUPERSTAR IF YOU CONSISTENTLY PERFORM IN THE TOP 15% You leverage all of the tools and resources available to you but accept personal responsibility for your performance in each of the fundamental aspects of your role – coverage, demand generation, and sales execution. You have developed your personal brand based on a long-term, strategic approach, and you are trusted to achieve your...
Sales & Business Development
Boston
Luminoso is expanding its research team, hiring innovative research scientists with applied experience using machine learning to create state-of-the-art techniques in natural language understanding that provide value to our customers. We use the latest techniques in vector-based semantics (including Deep Learning approaches), combined with a powerful knowledge graph, to push the boundaries of computers’ understanding of human language. IS THIS THE RIGHT PLACE FOR YOU? You will work with our Software Engineers to discover, invent, and build techniques that work across multiple languages...
Data Science / Machine Learning
Boston
The Senior Data Scientist will be a key member of the Data Analytics and Machine Learning team that will be responsible for curating and analyzing large sets of business and operations data of Luminoso Technologies’ customers across several industry verticals. This is an opportunity to make an impact across multiple industries in a fast-paced environment where rapid prototyping and experimentation are prized. KEY RESPONSIBILITIES This role will be responsible for analyzing the data and creating descriptive and predictive models, by applying physics and data science modeling techniques...
Data Science / Machine Learning
Boston
Luminoso Technologies Product Management team is charged with defining the vision, strategy, and product roadmap for Luminoso's suite of Natural Language Processing offerings. As a Sr. Product Manager, you’ll act as the primary catalyst of an offering through-out the entire product lifecycle from inception through development, beta testing, launch, measurement, and ongoing enhancement. You’ll serve as both product owner and voice of the customer, working closely with many of the brightest minds in unsupervised NLP today. Product management team members are involved in marketing, selling...
Product Management
Boston
As a Technical Writer, your primary objective is to translate complex, technical information about our products into approachable and instructional content for a variety of external and internal stakeholders. You will craft, maintain, and update our technical documentation, including product guides, API specifications guides, architecture diagrams, release notes, and a product catalog. You will be a key link between product managers, engineers, marketing associates, customer success managers, as well as all the external users and developers, in order to help them understand and utilize...
Product Management
Boston
Initial focus:  Compass, our AI-based classification product to process, categorize, and tag streaming text data like support tickets and chatbot transcripts, used for customer support process automation. Luminoso is seeking an experienced engineer to join the team responsible for our Compass product. In 2017 we created an MVP (Minimum Viable Product) for Compass, but this year we're investing heavily in maturing and growing the product to support customer demand. Projects on the roadmap for this year include doing new development on the “OEM” edition of the product, simplifying...
Software Engineering/QA
Boston
Luminoso is the best in the world at bringing to light what people are talking about.  With very little setup or maintenance, our clients can understand and react to feedback on top issues, efficiently route customers to resolve their issues faster, and guide customers searching for what they need.  Unlike other approaches, which require impractical amounts of data, time, and computational power, our common sense natural language technology teaches computers how to understand language like people do -- starting with thousands instead of billions of documents, in minutes instead of months,...
Software Engineering/QA
Boston
You'll join an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. You'll be tasked with working across development and technical operations, building a continuous integration and delivery pipeline that includes automated testing to ensure product readiness and quality outcomes. Coming in with an understanding of the importance of end-to-end software development-such as Agile frameworks is key. The Release Architect will...
Software Engineering/QA
Boston
The initial focus for this position will be for the Daylight product, our natural language understanding application that enables business decision-makers to understand and act on the voice of the customer. Luminoso is seeking an engineer to join the Daylight development team. Our software has some powerful natural language processing and machine learning science at its core, and we're currently focusing on building out a richer feature set that will make this science more easily accessible to our users. Projects you might work on include building rich data visualization tools for our UI...
Software Engineering/QA
Boston
The Customer Success Manager is responsible for leading Luminoso Technologies’ portfolio of customer relationships throughout the lifecycle of a customer.  The Customer Success Manager focuses on driving new customer onboarding, building strong relationships with users and maximizing customer engagement. Key Responsibilities Ownership of the post-sale customer engagement, including but not limited to: Developing strong relationships with key stakeholders at all organizational levels; Creating customer success plans for each new customer; Driving enablement for the...
Customer Success
125 High St
Boston, MA 02110

Luminoso Culture

Culture at Luminiso

 

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Office Tours
June 25, 2019
Talent on the Move
December 21, 2018
Talent on the Move
November 2, 2018