Lookout Company Overview
Protecting your devices, data, and privacy.
In 2004, Lookout founders John Hering, Kevin Mahaffey, and James Burgess discovered a security vulnerability involving Bluetooth signals and Nokia mobile phones. When Nokia downplayed the significance of the security hole, the three of them took action.
They created the Blue Sniper, a gun-shaped microphone that could pull in Bluetooth signals from 1.2 miles away. Hering and Mahaffey then pointed their gun at the 2005 Academy Awards, hacking sensitive phone data from hundreds of movie stars to illustrate the importance of mobile security. They happened upon a team from the New York Times, who brought our story to the world.
Ever since, Lookout has taken a mobile-first approach to security. Today, Lookout protects mobility for some of the world's largest enterprises, critical government agencies, and tens of millions of individuals worldwide. We've achieved this by partnering with leaders in the mobile ecosystem globally, and we're only getting started.
At Lookout, we're laser-focused on creating mobile-first, cloud-first products not just for IT administrators and CISOs, but individuals as well. The promise of secure mobility is now a reality—the basis for trust in a world without data borders.
Jobs at Lookout
Chief Executive Officer
Jim Dolce is the Chief Executive Officer and a Member of the Board of Directors at Lookout. He has been the founder of four successful technology companies and has held executive positions at both Juniper Networks, Inc. and Akamai Technologies, Inc. Jim joined Lookout in March 2014 to guide the cybersecurity company into its next stage of growth. That included re-architecting Lookout’s products, leadership, and workforce to serve large businesses and government agencies that seek to embrace the benefits of mobility without sacrificing security. In addition to his responsibilities at Lookout, Jim is a dedicated philanthropist. His Foundation supports education for groups that have historically been underserved in the STEM fields, including woman and students from low income areas, as well as programs providing essential services to veterans and military families. He holds a bachelor’s degree in computer engineering from the University of Rhode Island.
Co-Founder and Executive Director
John is Executive Director and Founder of Lookout, responsible for driving the company's long term vision and success together with Jim and the rest of the executive team. He is an entrepreneur with a vision of creating a more secure world in the post-PC era and has grown Lookout's footprint to tens of millions of users globally across consumer, enterprise, and government sectors. Top publications have recognized John as an industry leader and innovator. BusinessWeek named John a "Best Young Tech Entrepreneur", Fortune named him a "Smartest Person in Tech", the editors of MIT Tech Review dubbed John a "35 Under 35" entrepreneur and Fortune Magazine included John on its list of "40 Under 40" entrepreneurs. John is a frequent presenter at mobile and technology industry events including: RSA, Mobile World Congress, Black Hat Technical Security Conference, DEFCON, and Fortune Brainstorm. Additionally, John is an investor in dozens of technology startups focused on the areas of cybersecurity, artificial intelligence, enterprise software, and transportation technologies. John studied Public Policy, Planning, and Development at the University of Southern California.
Co-Founder and Chief Technology Officer
Kevin is an entrepreneur and technologist with a background in mobile and web technology, security, and privacy. He is the CTO of Lookout, a company dedicated making the world a safer place as it becomes more connected, starting with smartphones and tablets. He co-founded Lookout in 2007 and is responsible for driving Lookout’s technology to protect people from current and future threats while keeping the product simple and easy to use. He started building software when he was 8 years old and it has been a love affair ever since. Kevin is a frequent speaker on security, privacy, mobile, and other topics.
Chief Human Resources Officer
Missy Ballew most recently served as the Global Head of Talent, Learning & Diversity at HP where she was responsible for building and implementing the strategy for the company’s performance management, talent & succession planning, learning & development, and diversity & inclusion. Previously, Missy led HR for HP’s Enterprise Security Products (ArcSight, Fortify, TippingPoint, Atalla), the Online Business, and Business Personal Systems. In those roles, she was responsible for driving the development and execution of global HR strategies, including: organizational design, workforce planning, learning and development, recruiting, talent management, total rewards, and strategic business transformation. Missy joined HP in 2011 from Hewitt Associates where she worked as a senior consultant in the Talent Management and HR Effectiveness consulting practice, partnering with companies across industries and countries to develop and deliver strategic HR solutions. While at Hewitt, Missy leveraged her fluency in Spanish in her role as the Strategic Partner for Latin America to build talent management capabilities in the region. Missy received a golf scholarship to Louisiana State University where she earned her Bachelor’s degrees in both Psychology and Spanish. She received her Masters of Arts in Social Organizational Psychology from Columbia University in New York.
Chief Strategy Officer
Aaron joined Lookout with nearly 20 years of software product management experience. As the Chief Strategy Officer, Aaron is responsible for developing, validating and implementing cross-functional strategic product initiatives that align with the Lookout vision of a secure connected world. Most recently, he served as VP of Mobile Technologies at Citrix, where he and his team were responsible for the development of Citrix’s mobile apps and container technology, while driving the acquisition of Zenprise. Prior to working on mobile technologies, Aaron drove the creation of Citrix’s desktop virtualization product, XenDesktop, which grew into more than $1 billion yearly revenue for Citrix during his five years of leadership. Before joining Citrix, Aaron worked for Akamai leading product management on their enterprise content delivery solution as well as working on the development and deployment of many of Akamai’s advanced content delivery networking technologies. Prior to that, Aaron led product management for OneSoft’s e-commerce system, and he held multiple positions at BHP Billiton in Australia. He holds a BE Materials (Honors) from Wollongong University, Australia.
Vice President, Business & Corporate Development
Marc Jaffan joined Lookout as Vice President, Business & Corporate Development and is responsible for the development of strategic alliances and partnerships. This includes the formation and management of technology and ecosystem relationships that expand Lookout's solution and routes to market. Marc brings over 20 years of experience to Lookout, most recently as VP Strategic Alliances and Partner Ecosystem at Brocade. In this role, he was responsible for driving growth and expanding the company’s reach through partners in this $2.5B operation. Prior to Brocade, Marc served as a Global Sales lead at Cisco for the Dimension Data Partnership, one of Cisco's largest global partners, and before that Head of Worldwide Service Provider Mobility Partners. He joined Cisco through the acquisition of Starent Networks, where he served as VP of Channel and Alliance Sales. Before Starent, he was at Juniper Networks as VP of Global Strategic Alliances and later as VP of Worldwide Sales Operations. He joined Juniper through the acquisition of Unisphere Networks, where he led Alliances and Corporate Development. He began his career in the Finance and Telecommunications divisions of Siemens AG in Munich, Germany. Marc received his undergraduate degree from George Mason University in Fairfax, Virginia and law degree from The Catholic University of America School of Law in Washington, D.C.
Chief Development Officer
As the Chief Development Officer at Lookout, Vijaya Kaza has responsibility for all aspects of product development and cloud operations, bringing 20 years of domain experience in security technologies and a demonstrated track record of building high performance organizations. Most recently, Vijaya served as Senior Vice President of Cloud Products & Engineering at FireEye, building FireEye’s Security-as-a-Service (SaaS) offerings while transitioning the Company’s traditional on-premise technologies to the cloud. She was responsible for FireEye’s SaaS portfolio which included Email Threat Prevention (ETP) and Mobile Threat Prevention (MTP), Threat Analytics Platform (TAP), Cloud-based Sandbox offerings and FireEye Helix, a platform designed to automate Security Operations. Previously, Vijaya served for 17 years in multiple executive and leadership roles at Cisco. In her most recent assignment as Head of Engineering for Cisco’s Secure Access and Mobility Business Unit, she managed engineering, UX and program management for Cisco’s Network Access and Identity product portfolio, which includes Identity Services Engine (ISE), AnyConnect Client, Access Control Server (ACS), TrustSec Software-Defined Segmentation and Network Admission Control (NAC) Solution. In earlier roles at Cisco, she led product development for a broad portfolio of security products that generated more than $1B in annual revenue, including Cisco’s ASA Firewall, ASA-CX Next-Gen Firewall,AnyConnect VPN, Intrusion Prevention System (IPS) and network management products.
Chief Product Officer
As Chief Product Officer at Lookout, Santosh is responsible for product management and the ongoing development of predictive security solutions that protect individuals and enterprises alike from mobile attacks. Previously, he was the head of ventures at Akamai Technologies where he focused on strategic investments in early-stage companies. He also served as Senior Director of Product Management at Akamai for the licensed CDN portfolio. In 2006, Santosh co-founded Verivue, a CDN solutions company, and served as Vice President of Products, until the company was acquired by Akamai in 2012. Santosh started his career as a research scientist and product architect at Bell Labs (then part of Lucent Technologies), where among other projects, he was an architect of Lucent’s best-selling switching chipset. Santosh holds a PhD with distinction from Columbia University and a B. Tech. from Indian Institute of Technology (IIT), Bombay, both in Computer Science.
Chief Operating Officer & Chief Financial Officer
Mark brings nearly 30 years of finance and operations experience to Lookout, most recently as VP Worldwide Sales Operations and Sales Finance at Brocade. In this role, he was responsible for all aspects of global sales and service operations, sales development, sales and marketing financial planning and analysis and revenue forecasting in this $2.5B operation. Prior to Brocade, Mark served as the Chief Financial Officer for VeriVue, a content delivery solution company. Before VeriVue, was Vice President of Sales Finance and later Vice President of Worldwide Sales Processes and Operations at Juniper Networks. He joined Juniper through the acquisition of Unisphere Networks, where he served as Chief Financial Officer and managed the Company’s growth from development stage to more than $200M annual revenue over a 2-year period. He's also served as Corporate Controller at Dragon Systems, a provider of advanced speech recognition products and LTX Corporation, a manufacturer of semiconductor test equipment. Mark received his Bachelor of Science in Accountancy from Bentley College in Waltham, MA.
Chief Revenue Officer
John is a visionary sales leader, bringing more than 25 years of experience in cybersecurity to his role of Chief Revenue Officer at Lookout. John's knowledge of global markets, and passion for enabling customer success in the rapidly changing IT marketplace drives him to deliver unprecedented customer growth and retention. He has successfully accelerated the cloud-based solution portfolios for such leading security firms as Blue Coat, Elastica and Qualys. Most recently, he led the global Cloud Security sales team at Symantec. John received a BS in Engineering from the United States Military Academy at West Point and an MBA in International Business from Fordham University. He is also a Ranger, Paratrooper, and a Gulf War veteran.
WHAT DRIVES US
Lookout is a different kind of typical security company. We're driven by finding creative and novel ways to solve the mobile security challenges our customers face. Every day we use our unique dataset to find insights, then we use those insights to help shape our products. The products we build deliver value to customers and protect the privacy of end-users. Making the world safer as it becomes more connected is what drives life at Lookout.
Relationships are paramount to any successful company — at Lookout we focus on building trust with new and established colleagues by bringing competence, reliability, and good intentions to everything we do. We are straightforward and communicate transparently, delivering good news with grace and bad news quickly and constructively
OUR PRIVILEGE TO SERVE
Put Customers First
We have the privilege of solving real problems that are vital to our customers' success. Our focus is delivering products and customer interactions that lead to amazing results. We invest in learning our customer's needs and going all out to exceed their expectations and invest in long term relationships. The only way to win is through customer trust, and so building that trust always comes first.
HOW IMPACT HAPPENS
To have an impact for our customers, we want to solve problems that matter. We innovate in ways that defy the status quo by boldly delivering simple solutions to complex problems. Being bold is how we're able to have a huge impact for our customers, and how we'll continue to transform the markets we serve by solving real problems.
PASSION AND PURPOSE
Commit to Excellence
Purpose is at the heart of Lookout. We have a strong work ethic and deliver quality, knowing both are vital to achieving our goals. Each one of us brings our best every day and we constantly seek new ways of improving by asking how we improve with each iteration. This is how we embrace change, learn from it, and become better.
We hold ourselves accountable for driving extraordinary outcomes for our colleagues, customers, partners, and shareholders. We stay focused on the same goals by setting clear expectations, engaging in thoughtful discussions, and committing to decisions once they’ve been made.
Why is what you do important?
I think protecting people as they use their mobile devices on a daily basis is important. I don’t think I would go a day without having my device with me and I don’t really know anybody who would these days. I think today there’s more exposure to attacks and compromises than ever before, for both people and organizations. I also love supporting our team. There’s an awful lot of work that needs to be done and a limited number of people with the right skillset out there... READ FULL EMPLOYEE SPOTLIGHT
What is one of your favorite projects you’ve worked on at Lookout?
I’ve been really lucky because I’ve worked on a lot of projects in my time here, but the last big program I worked on was our Mobile Threat Protection launch to the public. It’s one of my favorites because when I joined the team, it was only made up of eight or nine people. Now, that team has grown to around 40 people with four different Scrum teams, and I got to be there through that growth. It was an opportunity to really shape the team and the product.This was a brand new, and very important project and product for us. Alongside the team, I got to identify what Mobile Threat Protection would look like in terms of features and functionality set, and helped determine the schedule and drove the delivery... READ FULL EMPLOYEE SPOTLIGHT
How has your team helped you or what is one of your favorite memories/anecdotes from the team?
One of the biggest skills my team helped me learn was testing. I hadn’t gotten into a habit of code testing when I first came out of my boot camp program years ago. I had done a little bit of it, but my team, and Lookout, really demands that code work as well as possible before it ever gets into quality assurance’s hands. They helped me set up tests, which changed the way I looked at writing my code. Here’s how it works: the product team gives us the expectations for that product or feature. You take those expectations and write them into your test. Effectively your code is going to fail all of those expectations at first, but then one by one you make them pass and can rest at the end knowing that your project works the way you wanted. It’s not a complete failsafe, but it’s a cool method of writing code that I learned solidly from my team. The nice thing is, Lookout’s whole engineering organization uses the same kind of methodology, so if you transfer teams like I did, you can carry your coding practice with you. That’s something I’m really thankful for....READ FULL EMPLOYEE SPOTLIGHT
Welcome to Lookout. Are you prepared to collaborate with the team behind the industry-leading Mobile Security software solution?
The calm before the innovation storm.
Top secret mobile security talks in the reflection.
Open seating. Where collaboration is key.
All smiles here!
Enjoy a game of Ping-Pong!
Work hard, play hard mentality.
Panoramic views of Boston - the rivers and the harbor provide for abundant natural light.
Brainstorming session while taking in the views.
A birds eye view of every Patriots SuperBowl Parade and rally!
The Charles conference room - easy to find because it points to the Charles River.
The view from Lookout's Faneuil Hall Conference Room!
Every conference room - small or large - contains video conference equipment.
Not only do we protect our customers against malicious threats. We do it with a smile on our face.
Lunch is served!
Where the beer is always cold...
...and the staff meetings are strategic and fun!