JRNI Company Overview
Our mission is to enable companies to drive conversion across channels
What we do
JRNI combines a customer engagement platform with applications that put omnichannel conversion at the heart of business.
We enable organizations to orchestrate powerful human-to-human experiences that increase revenue, customer loyalty, and customer lifetime value.
Who we are
JRNI is trusted by the world’s leading retailers, banks, and governments to handle their highest value customer engagements. We’ve earned multiple awards for our innovative engagement capabilities. And because multinational sales and support teams are at the heart of our business, clients are comprehensively supported with a best-in-class global service program every hour of every day.
How we work
Customer focus is a core tenet at JRNI. Without it, we'd be just another SaaS business. Strong relationships drive successful engagements, and happy and profitable customers.
Recent News
- Engineering Spotlight-Niall Giggins
- How to Reduce Queue Wait Times
- What Will Holiday Shopping Look Like in 2020
- How to Improve Credit Union Member Experience
- The Advantages of Video Banking
- A Guide to Retail Traffic Solutions For Stores
Jobs at JRNI
Collaborate with like-minded teammates to create things you'll actually give a damn about.
We believe in spending more time doing the things you’re passionate about, and less time on the things you do just because you have to. This belief is at the heart of our company mission, and inside JRNI, the same is true of our team.
Our Philosphy
INSPIRE
the best talent to join us
NURTURE
our people to do their best work
GROW
everyone through learning
Life at JRNI is great. My coworkers are smart, friendly, and supportive. I love the mix of independence and teamwork within my team, and the organization as a whole. What also makes JRNI different is that I have a very supportive manager who always wants me to succeed and grow. That support, combined with the company's weekly commitment to personal development, is something that is unique to JRNI.
At JRNI, I am lucky to be part of a fantastic team who are always ready listen to my ideas and opinions. It's a company that truly encourages collaboration and unity, and you'll always find someone who's ready to support you. The company puts a lot of emphasis on meeting customers face-to-face which means I travel internationally on a regular basis. This a huge advantage of the role because it allows me to work with some the world's largest brands on some really exciting projects.
Life at JRNI is unlike any other. You get to work with some truly amazing people day in and day out and it's inspiring to see everyone come together and work towards something that delivers immense value to our customers. Most of all we celebrate our achievements and are always up for the next challenge. At JRNI we work hard but play harder!
I'm really proud to work here and explaining to people how the business has grown from when I first started always amazes people. JRNI will certainly help you go as far as you want to go. It's been a great 10 years so far. 6 office moves (I lose count), 100+ employees, and meeting fellow sports entertainment (wrestling) fans. I couldn't ask for anything more.
JRNI is truly an incredible organization to be a part of. I feel very proud to be part of an organization that not only puts a large emphasis on building and maintaining our industry leading technology product but an even greater effort on delivering outstanding customer service to our clients. The amazing challenges that come with writing code and building software only becomes that much better when I get to do it with amazing coworkers and colleagues under an organization that truly cares about the growth and development of its employees.
Read About Us
Our Social Feed
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The unpredictability of the current climate means it’s hard to predict what will happen during what retailers usual… t.co/VmF0Qj0Osw
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How can JRNI work for your business? Whether you're looking to drive conversions, build customer relationships, or… t.co/m5Wel1owMh
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Business by appointment not only benefits the retailer by managing store traffic, but retailers also enjoy 57% high… t.co/v7PV1FxBIP
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How can UK retailers mitigate risk on The High Street? Our CEO John Federman offers his advice in this article from… t.co/m4InVpOez4
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According to @Forbes, the most successful brands must be able to operate in the physical store and online. Here's h… t.co/mcdge61HQt
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The million dollar question: how do we restart retail in a way that's safe for both the customers and staff? We put… t.co/b55Fq1VcCu
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In these unprecedented times, now is the time to implement and promote appointment scheduling software in your stor… t.co/UyAgCP18oX
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How can retailers successfully open their stores, while making safety the top priority? Our CEO John Federman sat d… t.co/WRg3xsfLXY
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Having well-stocked stores and hand sanitizer displayed is not enough; retailers need to connect to customers while… t.co/StikTeSqG2
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Two-thirds of financial service organizations use customer data only “sometimes” or “infrequently.” However, utiliz… t.co/K9aktWe1op
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In the current environment, businesses must ensure queues are both organized and effective. These six strategies wi… t.co/AsRdqQoIqR
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COVID-19 anxiety has impacted millions, and many no longer feel comfortable doing ‘normal’ activities. According to… t.co/PRSmq0rSK1
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As restrictions continue to ease, retailers are faced with a new challenge - opening safely. Here's how to manage r… t.co/fIG4Iyy5XY
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Forty-three percent of banking customers have expressed their desire to change the way they bank due to COVID-19. H… t.co/tvD1gV0V5K
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@DunelmUK has launched a new virtual shopping service, which features expert interior advice and product selection… t.co/WJVtr1nOnL
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Using an omnichannel approach that leverages online and in-store sales together can lead to higher sales and profit… t.co/vipERcuxFb
