JRNI Company Overview
Our mission is to enable companies to drive conversion across channels
What we do
JRNI combines a customer engagement platform with applications that put omnichannel conversion at the heart of business.
We enable organizations to orchestrate powerful human-to-human experiences that increase revenue, customer loyalty, and customer lifetime value.
Who we are
JRNI is trusted by the world’s leading retailers, banks, and governments to handle their highest value customer engagements. We’ve earned multiple awards for our innovative engagement capabilities. And because multinational sales and support teams are at the heart of our business, clients are comprehensively supported with a best-in-class global service program every hour of every day.
How we work
Customer focus is a core tenet at JRNI. Without it, we'd be just another SaaS business. Strong relationships drive successful engagements, and happy and profitable customers.
Recent News
- Curbside Pickup: How Banks Can Learn From Retailers
- 5 Questions To Ask Before Building Your Own Appointment Scheduling Solution
- 3 Ways UK Retailers Can Stay Competitive During Lockdown
- Bookinglab and JRNI: The Power of Partnership
- If You're Searching for Free Appointment Scheduling Software, Read This First
- How Three Retailers Are Using Appointment Scheduling During Covid-19
Jobs at JRNI
Collaborate with like-minded teammates to create things you'll actually give a damn about.
We believe in spending more time doing the things you’re passionate about, and less time on the things you do just because you have to. This belief is at the heart of our company mission, and inside JRNI, the same is true of our team.
Our Philosphy
INSPIRE
the best talent to join us
NURTURE
our people to do their best work
GROW
everyone through learning
Life at JRNI is great. My coworkers are smart, friendly, and supportive. I love the mix of independence and teamwork within my team, and the organization as a whole. What also makes JRNI different is that I have a very supportive manager who always wants me to succeed and grow. That support, combined with the company's weekly commitment to personal development, is something that is unique to JRNI.
At JRNI, I am lucky to be part of a fantastic team who are always ready listen to my ideas and opinions. It's a company that truly encourages collaboration and unity, and you'll always find someone who's ready to support you. The company puts a lot of emphasis on meeting customers face-to-face which means I travel internationally on a regular basis. This a huge advantage of the role because it allows me to work with some the world's largest brands on some really exciting projects.
Life at JRNI is unlike any other. You get to work with some truly amazing people day in and day out and it's inspiring to see everyone come together and work towards something that delivers immense value to our customers. Most of all we celebrate our achievements and are always up for the next challenge. At JRNI we work hard but play harder!
I'm really proud to work here and explaining to people how the business has grown from when I first started always amazes people. JRNI will certainly help you go as far as you want to go. It's been a great 10 years so far. 6 office moves (I lose count), 100+ employees, and meeting fellow sports entertainment (wrestling) fans. I couldn't ask for anything more.
JRNI is truly an incredible organization to be a part of. I feel very proud to be part of an organization that not only puts a large emphasis on building and maintaining our industry leading technology product but an even greater effort on delivering outstanding customer service to our clients. The amazing challenges that come with writing code and building software only becomes that much better when I get to do it with amazing coworkers and colleagues under an organization that truly cares about the growth and development of its employees.
Read About Us
Our Social Feed
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In our COVID-19 world, businesses need to rethink capacity - and how they manage it. That's where capacity manageme… t.co/EGKvZv8Rcy
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Our recent research reveals that #appointments have increased in popularity! 58% of US consumers are now far more… t.co/4tf54F0udh
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The pandemic has created a desire for more personalized interactions. Nearly half, 41%, of US consumers view the hu… t.co/VqyIWZkWkz
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Happy Thanksgiving to all of our US customers, colleagues, and friends! t.co/YcliQSNHgw
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This holiday shopping season, consumers want better, faster, and safer experiences. Long-term, #retailers need to p… t.co/Y7wmeyAejg
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#Accessibility is about ensuring everyone has equal access to your website. With more people using online tools for… t.co/GuyfoJQBN9
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With UK shops set to reopen on December 2, how can #retailers provide a smooth and safe #holidayshopping experience… t.co/RAzArosH8B
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In an unusual year, people are looking for holiday cheer! 🎅 Though different, this season: 👉 Shoppers are still sp… t.co/0syask2BwE
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Need some work from home tips? 🏠 Our Vice President of Sales, Ed Carroll, shares more about the importance of takin… t.co/du4b4FDv23
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Curbside pickup isn't just for retailers... #banks can offer curbside services as well to give customers a safe & c… t.co/D6zAdQUeu2
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#BlackFriday is officially this week! 🛍️ In a year and holiday season unlike any other, #retailers need to offer a… t.co/KrZ3ys8cg9
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More than ever, consumers want human connection. In fact, 47% say the human-touch aspect is an integral part of the… t.co/9uPzIw6Wti
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FREE might sound enticing, but when it comes to #appointmentscheduling software, there are many limitations for ent… t.co/a20bXUgOm8
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What's changed since #COVID19? 👉 Masks & social distancing What remains the same? 👉 The importance of creating ge… t.co/eGPjalkHj6
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58% of consumers say they have shopped online 💻 for items they would have normally only purchased in-store, with 65… t.co/7BjTnBYhqs
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Shoppers want to celebrate the holidays AND support their favorite brands this season 🎁 - but how can #retailers pr… t.co/kgzhrWkuD7
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Our CEO, John Federman, shares more about our journey over the years from appointments to experiences, and how our… t.co/zygDx5WVem
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Using #appointmentscheduling, one customer saw an 8x average increase in order value compared to walk-ins. That’s t… t.co/bOlBSctbhm
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Did you know? Pre-booking visits 📆 is becoming a more normalized shopping behavior! Our latest research report exp… t.co/lK14zRYqi9
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Should you build or should you buy? 🤔 With #appointmentscheduling software, the decision is complex and depends o… t.co/ATxLHy4kW1
