51 - 100 employees

Series C

B2B

Big Data & Analytics

eCommerce & Marketplaces

Marketing & Sales Tech

SaaS

JRNI Company Overview

JRNI is transforming the way companies interact with their customers

We enable organizations to orchestrate powerful human-to-human experiences that increase revenue, customer loyalty, and customer lifetime value.

JRNI is trusted by the world’s leading retailers, banks, and governments to handle their highest value customer engagements. We’ve earned multiple awards for our innovative engagement capabilities. And because multinational sales and support teams are at the heart of our business, clients are comprehensively supported with a best-in-class global service program every hour of every day.

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Jobs at JRNI

5 Jobs Listed

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Junior FrontEnd Developer

Manchester

It’s an exciting time to join JRNI. We’re scaling up our Technology teams, and looking for an experienced Developer to join one of our Dev Squads (affectionately named after video games... what would you call yours?).. We employ various frameworks, from front-end AngularJS interfaces, vue.js, and exploring microservices with AWS. Based in our Manchester, NH Office, you will be working across a range of internal and client projects - including a growing list of major international brands such as Chanel, US Bank, HM Treasury and more. There’s loads to get stuck into with this role, at...

Software Engineering/QA

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Customer Success Manager

Boston

It’s an exciting time to join JRNI. We’re scaling up our teams, and looking for an experienced Customer Success Manager to join our team. Customer Success is the term we use for ensuring our customers get the very best value from JRNI. The role encompasses nurturing customer growth, driving retention and ensuring customer satisfaction. Working hand in hand with the customer to drive insight, value and promote advocacy – ultimately ensuring customer fulfillment and success. You will be responsible for leading post-sales efforts including customer on-boarding, and driving user...

Customer Success

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Inside Sales Representative

Boston

JRNI is a fast-growing SaaS organization that is transforming the way companies interact with their customers. Using our AI-driven scheduling engine, we specialize in powering Omnichannel Conversion for the world’s largest brands like LEGO, US Bank, and Bed Bath & Beyond. Founded in 2008, we work with thousands of customers including some of the world's largest retail, finance, and telco brands. We are adding a new Inside Sales team to achieve our ambitious customer acquisition and revenue growth objectives in the US. It’s an exciting time for us. Come join the journey! If you’re...

Sales & Business Development

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Solutions Consultant

Boston

JRNI is a fast-growing SaaS organization that is transforming the way companies interact with their customers. Using our AI-driven scheduling engine, we specialize in powering Omnichannel Conversion for the world’s largest brands like LEGO, US Bank, and Bed Bath & Beyond. Founded in 2008, we work with thousands of customers including some of the world's largest retail, finance, and telco brands. As JRNI's Solutions Consultant, you will play a vital role in effectively solving our clients scheduling needs by becoming an expert on the JRNI product and the broad industry use cases...

Customer Success

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Sales Development Rep

Boston

Sales & Business Development

179 Lincoln St,

Boston, MA 02210

236 Grays Inn Road, Floor 6

London WC1X 8HB

John Federman
CEO

Glenn Shoosmith
Co-Founder / Chief Architect

Andy Watt
CFO

Hayley-Jayne Cone
Chief Customer Officer

Karim Iskandar
Commercial Director

Jonathon Coleman
General Manager, Asia-Pacific

Nancy Liberman
VP Marketing

Joel Sturmfels
Head of Technology

Niall Giggins
Head of Engineering

Jenna Burr
Head of People

Collaborate with like-minded teammates to create things you'll actually give a damn about.

We believe in spending more time doing the things you’re passionate about, and less time on the things you do just because you have to. This belief is at the heart of our company mission, and inside JRNI, the same is true of our team.

Our Philosphy

INSPIRE
the best talent to join us

NURTURE
our people to do their best work

GROW
everyone through learning

Values

Christina

Sr Digital Marketing Specialist

Life at JRNI is great. My coworkers are smart, friendly, and supportive. I love the mix of independence and teamwork within my team, and the organization as a whole. What also makes JRNI different is that I have a very supportive manager who always wants me to succeed and grow. That support, combined with the company's weekly commitment to personal development, is something that is unique to JRNI.

Angie

Customer Success Manager

At JRNI, I am lucky to be part of a fantastic team who are always ready listen to my ideas and opinions. It's a company that truly encourages collaboration and unity, and you'll always find someone who's ready to support you. The company puts a lot of emphasis on meeting customers face-to-face which means I travel internationally on a regular basis. This a huge advantage of the role because it allows me to work with some the world's largest brands on some really exciting projects.

Prash

Pre-Sales Solutions

Life at JRNI is unlike any other. You get to work with some truly amazing people day in and day out and it's inspiring to see everyone come together and work towards something that delivers immense value to our customers. Most of all we celebrate our achievements and are always up for the next challenge. At JRNI we work hard but play harder!

Vinh

Implementation Manager

I'm really proud to work here and explaining to people how the business has grown from when I first started always amazes people. JRNI will certainly help you go as far as you want to go. It's been a great 7 years so far. 6 office moves (I lose count), 100+ employees, and meeting fellow sports entertainment (wrestling) fans. I couldn't ask for anything more.