51 - 100 employees
Series C
Big Data & Analytics
eCommerce & Marketplaces
Enterprise Software / SaaS
Marketing & Sales Tech

JRNI Company Overview

Our mission is to enable companies to drive conversion across channels

What we do
JRNI combines a customer engagement platform with applications that put omnichannel conversion at the heart of business.

We enable organizations to orchestrate powerful human-to-human experiences that increase revenue, customer loyalty, and customer lifetime value.

Who we are
JRNI is trusted by the world’s leading retailers, banks, and governments to handle their highest value customer engagements. We’ve earned multiple awards for our innovative engagement capabilities. And because multinational sales and support teams are at the heart of our business, clients are comprehensively supported with a best-in-class global service program every hour of every day.

How we work
Customer focus is a core tenet at JRNI. Without it, we'd be just another SaaS business. Strong relationships drive successful engagements, and happy and profitable customers.

Recent News

Jobs at JRNI

3 Jobs Listed
Clear Filters
It’s an exciting time to join JRNI. We’re about to embark on a transition period to move from a multi-seat monolith structure, towards a distributed and cloud-agnostic architecture, with you and your global Engineering team-mates leading the effort.    Life at JRNI is collaborative but fast paced - You'll be at the forefront of our growth and expansion, as you'll be the first member of our Engineering Team in the Manchester office working with the other Engineers based in the UK.  You will be responsible for designing infrastructure, building and maintaining tools for automation,...
Software Engineering/QA
 It’s an exciting time to join JRNI, we’re scaling up our teams and are looking for an experienced and talented Senior QA to join our team here in Manchester, NH.   About the role As part of innovating and maintaining our platform, QA plays a key role in ensuring our product is of the highest standard, supports timely delivery of solutions and works to mitigate the business and financial risks of significant defects escaping into the wild.    Working with the development and product teams, you will be accountable for creating test plans for product features,...
Software Engineering/QA
The Customer Support Team is working on some truly interesting and varied challenges. You will be supporting your own assigned Enterprise client list (along with helping out others when necessary), whilst creatively working with different teams across the business to solve technical problems.    You’ll get excellent client exposure, with the occasional on-site trips to our client’s HQs, helping with onboarding and configuration queries, whilst becoming more technical, working closely with our in-house Development Team in Manchester. It’s a really exciting role for somebody who wants to...
Customer Success

Collaborate with like-minded teammates to create things you'll actually give a damn about.

We believe in spending more time doing the things you’re passionate about, and less time on the things you do just because you have to. This belief is at the heart of our company mission, and inside JRNI, the same is true of our team.

Our Philosphy

the best talent to join us

our people to do their best work

everyone through learning



Sr Digital Marketing Specialist

Life at JRNI is great. My coworkers are smart, friendly, and supportive. I love the mix of independence and teamwork within my team, and the organization as a whole. What also makes JRNI different is that I have a very supportive manager who always wants me to succeed and grow. That support, combined with the company's weekly commitment to personal development, is something that is unique to JRNI.

Customer Success Manager

At JRNI, I am lucky to be part of a fantastic team who are always ready listen to my ideas and opinions. It's a company that truly encourages collaboration and unity, and you'll always find someone who's ready to support you. The company puts a lot of emphasis on meeting customers face-to-face which means I travel internationally on a regular basis. This a huge advantage of the role because it allows me to work with some the world's largest brands on some really exciting projects.

Pre-Sales Solutions

Life at JRNI is unlike any other. You get to work with some truly amazing people day in and day out and it's inspiring to see everyone come together and work towards something that delivers immense value to our customers. Most of all we celebrate our achievements and are always up for the next challenge. At JRNI we work hard but play harder!

Implementation Manager

I'm really proud to work here and explaining to people how the business has grown from when I first started always amazes people. JRNI will certainly help you go as far as you want to go. It's been a great 10 years so far. 6 office moves (I lose count), 100+ employees, and meeting fellow sports entertainment (wrestling) fans. I couldn't ask for anything more.

Louis Shi

JRNI is truly an incredible organization to be a part of. I feel very proud to be part of an organization that not only puts a large emphasis on building and maintaining our industry leading technology product but an even greater effort on delivering outstanding customer service to our clients. The amazing challenges that come with writing code and building software only becomes that much better when I get to do it with amazing coworkers and colleagues under an organization that truly cares about the growth and development of its employees.

179 Lincoln St
Boston, MA 02111
6 Hanover Street
Manchester, NH 03101
236 Grays Inn Road, Floor 6
London WC1X 8HB
64 York Street
Sydney, NSW 2000

Read About Us

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