51 - 100 employees

Series C

B2B

Big Data & Analytics

eCommerce & Marketplaces

Enterprise Software / SaaS

Marketing & Sales Tech

JRNI Company Overview

JRNI is transforming the way companies interact with their customers

We enable organizations to orchestrate powerful human-to-human experiences that increase revenue, customer loyalty, and customer lifetime value.

JRNI is trusted by the world’s leading retailers, banks, and governments to handle their highest value customer engagements. We’ve earned multiple awards for our innovative engagement capabilities. And because multinational sales and support teams are at the heart of our business, clients are comprehensively supported with a best-in-class global service program every hour of every day.

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Jobs at JRNI

2 Jobs Listed

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Director of People and Talent

Boston

At JRNI, we are at the cutting edge of enterprise SaaS, taking a platform approach to our technology that enables large companies to revolutionize the way they engage with their customers. Our platform covers a whole host of functionality including events scheduling, appointments, events, call centers and much more. We know that customers now engage with businesses in a range of ways, be that online or in person, and expect a seamless experience as they cross these boundaries from digital to physical interactions. Our technology enables enterprises to do just that, removing barriers to...

Corporate Functions

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Customer Success Manager

Boston

It’s an exciting time to join JRNI. We’re scaling up our teams, and looking for an experienced Customer Success Manager to join our team. Customer Success is the term we use for ensuring our customers get the very best value from JRNI. The role encompasses nurturing customer growth, driving retention and ensuring customer satisfaction. Working hand in hand with the customer to drive insight, value and promote advocacy – ultimately ensuring customer fulfillment and success. You will be responsible for leading post-sales efforts including customer on-boarding, and driving user...

Customer Success

179 Lincoln St,

Boston, MA 02210

236 Grays Inn Road, Floor 6

London WC1X 8HB

John Federman
CEO

Glenn Shoosmith
Co-Founder / Chief Architect

Andy Watt
CFO

Hayley-Jayne Cone
Chief Customer Officer

Karim Iskandar
Commercial Director

Jonathon Coleman
General Manager, Asia-Pacific

Nancy Liberman
VP Marketing

Joel Sturmfels
Head of Technology

Niall Giggins
Head of Engineering

Jenna Burr
Head of People

Collaborate with like-minded teammates to create things you'll actually give a damn about.

We believe in spending more time doing the things you’re passionate about, and less time on the things you do just because you have to. This belief is at the heart of our company mission, and inside JRNI, the same is true of our team.

Our Philosphy

INSPIRE
the best talent to join us

NURTURE
our people to do their best work

GROW
everyone through learning

Values

Christina

Sr Digital Marketing Specialist

Life at JRNI is great. My coworkers are smart, friendly, and supportive. I love the mix of independence and teamwork within my team, and the organization as a whole. What also makes JRNI different is that I have a very supportive manager who always wants me to succeed and grow. That support, combined with the company's weekly commitment to personal development, is something that is unique to JRNI.

Angie

Customer Success Manager

At JRNI, I am lucky to be part of a fantastic team who are always ready listen to my ideas and opinions. It's a company that truly encourages collaboration and unity, and you'll always find someone who's ready to support you. The company puts a lot of emphasis on meeting customers face-to-face which means I travel internationally on a regular basis. This a huge advantage of the role because it allows me to work with some the world's largest brands on some really exciting projects.

Prash

Pre-Sales Solutions

Life at JRNI is unlike any other. You get to work with some truly amazing people day in and day out and it's inspiring to see everyone come together and work towards something that delivers immense value to our customers. Most of all we celebrate our achievements and are always up for the next challenge. At JRNI we work hard but play harder!

Vinh

Implementation Manager

I'm really proud to work here and explaining to people how the business has grown from when I first started always amazes people. JRNI will certainly help you go as far as you want to go. It's been a great 7 years so far. 6 office moves (I lose count), 100+ employees, and meeting fellow sports entertainment (wrestling) fans. I couldn't ask for anything more.