: VP of Professional Services
30 Corporate Drive
Burlington, MA 01803

Employee Testimonials

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Position Summary:

Reporting to the SVP Customer Transformation, Professional Services, the Vice President of Professional Services Delivery Executive is responsible for the successful delivery of Professional Services to a portfolio of HealthEdge customers. The Delivery Executive works closely with Account Management, Sales and customers to understand customer needs and assembles cross-functional teams to meet those needs with a high level of quality.

Responsibilities:

  • Manages a portfolio of New Customer Implementation programs, from pre-sales through initial Go Live phase(s).
  • Work closely with Sales to evaluate prospective customer needs and develop pre-sales implementation proposals;
  • Leverage expert resources within Professional Services to estimate and propose solutions that meet customer needs;
  • Maintain a pipeline of upcoming projects and continuously re-forecast resource demands and revenue to help ensure optimal staffing levels to meet demand;
  • Support the creation and negotiation of Statements of Work to deliver services and solutions;
  • Assemble cross-functional teams, led by Project Managers, to deliver services and solutions;
  • Meet regularly with Project Managers and customer stakeholders to monitor overall project health including schedule, margin, utilization, and achievement of both customer and HealthEdge business objectives;
  • Work with cross-functional teams to identify and mitigate areas of risk at both the project and organizational level;
  • Collaborate with HealthEdge and customer senior leadership to ensure expectations and processes are aligned to ensure project success;
  • Monitor and drive adherence to best practices (both internally and externally), and contribute to ongoing refinement of these practices;
  • Monitor customer satisfaction with Professional Services deliverables and champion changes that will continuously improve HealthEdge’s offerings;
  • Work with Professional Services PMO and Finance to track a P&L at the client and portfolio level. Manage customers to an appropriate level of profitability;
  • Act as an escalation point for customers and team members to help resolve complex / critical customer situations, and collaborate across HealthEdge departments to resolve customer issues and escalations;
  • Work with peers and Account Management to prioritize HealthEdge deliverables across all customers as needed;
  • Transition implemented Customers to Account Executive’s portfolio for their long-term support of growth and optimization pipeline of projects for each account;
  • Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII.

Requirements:

  • Bachelor’s degree;
  • 10 + years of consulting and project management experience;
  • 5+ years of experience in a role with direct responsibility for a consulting practice or managing a portfolio of accounts within a Professional Services organization;
  • 5+ years of experience within the healthcare insurance or related industry;
  • Excellent analytical and problem-solving skills.  Ability to negotiate solutions to complex issues that satisfy the needs of a diverse group of constituents;
  • Proficiency in negotiating and managing conflict;
  • Passionate about producing high-quality work and customer delight;
  • Exceptional verbal and written communication skills;
  • Proven ability to interact successfully with individuals at all levels of the organization, including “C Suite” executives both within HealthEdge and at the customer;
  • Ability to influence others in a matrixed environment;
  • Flexible in adapting to changing priorities;
  • Self-motivated, proactive and able to work well under pressure in a fast-paced, results-oriented environment;
  • Ability to challenge status-quo in order to continuously improve processes and offerings;
  • Ability to lead proposal teams to respond to customer RFIs, RFP, etc.
  • Ability to develop, evaluate and negotiate Statements of Work;
  • Proficiency working with Microsoft Office applications such as Word, Excel and PowerPoint;
  • Comfort working with Professional Services Automation applications such as FinancialForce or OpenAir;
  • Ability to travel 25-50% to client site;
  • This role is expected to be 35-50% billable.
Full-time

Employee Testimonials

Lynne Hollinsworth
Manager, Configuration Center of Excellence

"Having spent many years leading Operations departments for various health plans, I joined HealthEdge because of the opportunity to use my background and expertise in an independent contributor role. I was impressed by the Company’s modern and practical approach to administering a core administration system. I am extremely glad to have shifted my career focus, and the employee focused culture, forward thinking, and spirit of teamwork are the qualities I enjoy most about working at HealthEdge."- Lynne, Manager, Configuration Center of Excellence

 
Adam Kacenjar
Program Director, Clinical Solutions

"I joined HealthEdge in the early startup days and thrived on the creative chaos and opportunities. While the company has grown significantly over the past 15 years, I appreciate the changing pace - issues of scaling, performance, mastering quality - these are the challenges where we are focused."- Adam Kacenjar

Dannette Coleman
EVP, Business Development

"HealthEdge is not just a software company, we are a solutions company, partnering with our customers to drive forward their business strategies using our products and services." - Dannette, EVP, Business Development

Kelly Donovan
Controller

"I am lucky to be on a team that consistently works together, has each other’s backs and enjoys each other’s company! We are able to provide flexibility to team members as needed without diminishing our quality of work." -Kelly, Controller

Melissa O'Dowd
Senior Director, Product Marketing

“There’s so much innovation happening within our walls, new ideas coming into the organization, and a culture that embraces trying new things and continuously improving existing processes. Our start-up type culture within a big company makes it a vibrant place to work.”- Melissa O'Dowd, Senior Director, Product Marketing

Simon Levin
Technical Director

"I work at HealthEdge because it always presents me with new challenges which require professional and personal growth, and such growth is always rewarded by HealthEdge with career advancements and job satisfaction." -Simon, Technical Director

Sarah Clark
VP, Continuous Improvement

“I like working at HealthEdge because I am part of a team that knows how to collaborate, focus on value and continuously improve. I choose HealthEdge because our technology is changing the healthcare industry for the better.” -Sarah, VP, Continuous Improvement

Gail Caldera
Technical Writer

"I love working at HealthEdge because it is a forward-thinking company with a positive and open culture that supports the well-being of the people while providing innovative products that are invaluable. The culture promotes collaboration, teamwork and open communication. Everyone here counts, everyone is heard, and everyone supports eachother to grow and succeed." - Gail, Technical Writer

Marvin Matthews
VP, Project Management and PMO

"I joined HealthEdge to be part of a growing organization that is on a trajectory in becoming the leader in the payer market. The HealthEdge mission and core values were contributing factors for me becoming member of the Professional Services leadership team. As the Leader of the Project Management Team and Project Management Office, I am charged with attaining, retaining, and enabling high performing associates to deliver our next generation solutions to customers in order to support achievement of their strategic business objectives. HealthEdge is vested not only in products and services but talented people, providing an atmosphere of collaboration, innovation, diversity, and fun. Come join my team and be part of this great journey." - Marvin, VP, Project Management and PMO

Dave Paquette
Director, Infrastructure Engineering

"I came to HealthEdge for an unmatched opportunity to further my career in IT with a growing business." -Dave, Director Infrastructure Engineering

Chris Bulkley
VP, Customer Support

"What stands out to me when I'm hiring is a customer-focused drive, a passion for problem solving and a desire to be part of something bigger than themselves." -Chris, VP of Customer Support

Sarang Muralidharan
VP, Solutions Management

“I joined HealthEdge for the opportunity to be part of a growing company that is transforming and modernizing how health plans deliver services to their customers. I am excited to be part of a highly skilled team and look forward to further developing our implementation services and enabling our clients to better compete in the market by taking advantage of the latest tools and features of our products.” -Sarang, VP, Solutions Management

Abe Gutierrez
Technical Account Associate

“HealthEdge's culture is one that makes you feel comfortable to ask questions, where everyone is willing to help” -Abe, Technical Account Associate

Janice Grenda
HR Generalist

"I started at HealthEdge just over 3 years ago as a receptionist and was given chances to learn and grow. I quickly moved into HR where I was given even more opportunities to develop new skills for my career. I love that I am given the chance to use my strengths and overcome my weaknesses too! I am also fortunate to be a part of a great team," - Janice, HR Generalist

Michele Forlenza
Account Executive

“I am really enjoying every aspect of my role and the organization. I love that no matter what you are working on there is no one in the company that isn’t willing to roll up their sleeves and help out. From the top down it really is a team environment.”- Michele Forlenza, Account Executive

Melissa Maulding
Senior Director, Business Consulting Services

"During my interviews, with HE, I experienced the phenomenon that had been described to me. I was excited by the energy of the team/family feeling I experienced. It was very evident that everyone was inspired and dedicated to both the future of the products but also to each other. As well, it was obvious that they were all truly devoted to client success. I knew I wanted to be part of that family and that I wanted to contribute to the overall future success" - Melissa, Senior Director of Business Consulting Services

Danyi Cai
Site Reliability Engineer

“I joined HealthEdge to be part of building a next-generation product in a collaborative environment where innovative ideas are encouraged. I was attracted greatly by the management team and its vision, ambition and approachability.” - Danyi, Site Reliability Engineer

Sandhiya Krishnan
Agile Coach

“As an agile coach, I am glad to be part of a highly skilled team which is open to all the new methods and ideas to make them #1 in the healthcare software market.”- Sandhiya, Agile Coach