: UX Content Writer
1100 Winter St.
Waltham, MA 02451

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UX Content Writer job description

Business Summary

We're looking for a UX Content Writer with experience in complex cloud applications to help us transform the cybersecurity industry. In this role, youll collaborate with cross-functional teams to design and deliver solutions that make it easy for our customers to make their organizations more secure. Your writing and content design skills are integral to the continued success of our industry-leading cybersecurity platform.

Job Role and Responsibilities

  • Drive the delivery of effective and engaging content and micro-content that enables users within VMware Carbon Black Cloud

  • Collaborate with UX Designers, UX Researchers, Product, Engineering, and other stakeholders to define, design, test, and deliver iterative product solutions

  • Reduce complexity through clear and concise messaging; articulate rationale for content choices; iterate based on feedback and analysis

  • Work within existing patterns to ensure consistency, adhere to brand voice, and increase user confidence

  • Evolve content patterns and define new patterns, systems, and continuous delivery methods for in-product user assistance

  • Lead UX Content projects and process improvements and contribute to the continued development of expertise and efficiency

Required Skills

  • 2-4 years of UX content writing experience, preferably in complex cloud applications

  • A solid understanding of online user behavior and application development

  • Ability to influence others and advocate for the customer experience

  • Ability to understand complex technical ideas quickly

  • Experience working independently, as well as with distributed, cross-functional teams to deliver iterative solutions and meet a shared goal

  • Experience translating brand into product and aligning voice and tone across the customer experience

  • Ability to manage multiple priorities and projects simultaneously, managing time and expectations appropriately

  • Conversant in current technology and content delivery methodologies

  • Bachelor's Degree in English, Journalism, Communications or a related discipline or experience

Preferred Skills

  • Experience in the security technology space

  • Experience with UX design systems and open source frameworks

  • Experience working with GitHub

  • Human Computer Interaction certification or Information Sciences coursework

Please include a link to your portfolio or work samples.


Category : Engineering and Technology
Subcategory: User Experience
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2020-05-14



VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Full-time