: User Test Specialist (Contract/Temp)
8 Crosby Drive
Bedford, MA 01730

Employee Testimonials

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As a "Contract/Temporary" User Test Specialist, you will be the key link between the development team and users who are validating that our prototypes and software are operating as intended in real world environments.  

Users will provide you with insights of their needs and preferences, as well as report any issues they encounter while using the robot.  As a User Test Specialist, you will help debug common issues, and transfer information to the development team enabling us to make better, more robust robots that delights our customers. Users will be both internal employees and external to iRobot.

Contract/Temporary Essential functions include:

  • User Liaison during in home user trials, involving up to hundreds of users
  • Recruit users suitable for home testing via email, surveys, etc.
  • Primary point of contact for all users
  • Organize and execute user orientation
  • Answer users’ questions about robot, accessories, and/or mobile app operations
  • Make special requests from users for targeted testing needs
  • Encourage and motivate users
  • Track user test logistical information such as robot configuration, software version, etc. 
  • Analyze and summarize valuable user feedback from user surveys and home testing journals
  • Cross reference user feedback with robot data logs
  • Engage user as required to further clarify the feedback
  • Synthesize user feedback and robot data logs into issues, ideas and customer preference trends
  • Verify robot configuration prior to start of test.
  • Verify robots meet proper hardware and software configuration by executing a few tests on the units before they are sent home to testers.

The individual in this role will work as part of the User Test Team within Systems Engineering and will work closely with Chief Engineers, Program Managers, Product Managers, as well as Software Engineering, Systems Engineering, Test Engineering and User Experience leads. The successful candidate will have experience or capability to quickly learn all aspects of user-facing testing.

Skills Required:

  • Minimum 2 years of experience in a related role
  • Direct experience interacting with customers and resolving issues
  • Demonstrated organizational abilities
  • Clear and concise written and verbal communication
  • Demonstrated ability to organize and execute a presentation/training for large groups of people
  • Demonstrated ability to take ownership of task execution and work with minimal supervision
  • Adept at summarizing and presenting complex test data
  • Background in research involving data gathering and analysis
  • Proficient with MS Excel, MS PowerPoint and MS Word
  • Experience with iOS and/or Android mobile apps
  • Advanced Excel and data analysis skill are strongly desired

Desired Qualifications:

  • Experience with Centercode Beta Test Management Solutions
  • Experience with product defect tracking tools (Jira, Agile Central/Rally, etc.)
  • Experience in software test
  • Experience troubleshooting complex electromechanical systems
  • Experience testing consumer vacuum and/or robotic products.
  • Experience with data acquisition as well as processing and analysis software.

Education:

  • Bachelor Degree in related field is desired
Full-time

Employee Testimonials

Danielle Dean
Technical Director of Machine Learning

"I love how much iRobot emphasizes learning, risk-taking, and innovation, and gives me the opportunity to work with different people."

Eva Moscat
Manager, Software Engineering

"Every day I feel challenged – whether it’s technical problem solving, or getting my team up to speed on a new project and making sure they are happy, motivated, and developing in their careers."

Emiko Komori
Corporate Counsel

"Collaborating with people who are very passionate and dedicated to building products that bring joy and ‘wow!’ to customers is my favorite part of my job."

Brandon Rohrer
Principal Data Scientist

"iRobot is a wonderland for a data scientist. Our data helps us enhance our customers’ experiences by better understanding their needs and delivering new solutions to exceed their expectations."

Victoria Liceaga
Manager, Product Marketing

"The Global Marketing group is dynamic and lively. We are always moving fast to plan for new products, execute seasonal campaigns, and pivot based on changes in the market. We are so fortunate to be marketing products that our customers love as much as we do and that add real value to their lives."

Eric Burbank
Principal Mechanical Engineer

"The hardware engineering group at iRobot is incredibly innovative and fun to work with. We have a full range of engineers with many diversified talents. Everyone is incredibly willing to share their expertise and help out on challenges."

Evn Tomeny
Manager of Enterprise Collaboration

"The collaborative nature of the team is refreshing. Everyone works together to find interesting solutions to complicated problems, and contributions are appreciated from anywhere. Because of the diverse set of backgrounds and experiences, you’ll often find answers where you least expect them!"

Michelle Gattuso
VP Portfolio & Digital Product Management

"iRoboteers know that their contributions matter. They are always doing what they can to make things better and deliver great products that customers will love. We know we’ve had a hand in changing the world and it shows in our drive and determination to keep moving forward."

Lauren Stern
Principal Design Researcher

"Our team is unique because we have so many disciplines within the Design department. Owning and using a robot is a multi-faceted experience, and we all work together to create that experience for our users. The cross-discipline collaboration is really special. It’s a group of funny, enthusiastic, creative, kind people."

Sushmita Bawari
Director, Strategic Sourcing

"It’s great to have the opportunity to manage a global team and work with suppliers from all around the world. It really helps you appreciate how inter-connected everything is."