: User Experience Researcher
1100 Winter St.
Waltham, MA 02451

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In UX, we move fast, learn faster, collaborate enthusiastically and lay track on processes as we go. Weve got great support from both product management and software engineering, and executive sponsorship. Our colleagues are smart, open, and ready to work with us on taking our user experience to the next level. You will work on a number of VMware Carbon Black's security products to drive and understand our user community at a detailed level. You will bring that research and insight into our goal of making our users highly successful leveraging our security platform.

What Youll Do
Youll work on our User Research team part of our UX group within VMware's Security Business Unit - and along side designers, content writers, product managers and engineers to ensure that our products help keep the world safe from cyber-attacks. Most importantly, youll connect directly with customers and the security community, building the organizations understanding of our users, their goals, and how we can help them. In this role you will:

  • Make it easy for team members to connect directly with users throughout the development cycle.
  • Manage the design and execution of user research that teams will use to inform product plans and designs.
  • Recommend research method that addresses program needs and timelines.
  • Analyze results that are supported by cognitive behavioral principles, and deliver actionable insights to product teams.
  • Present with confidence and clarity, and absorb feedback with grace.
  • Deploy a variety of methods such as field studies, remote usability testing, surveys, interviews, card sorts, etc. to gain insight on our users.
  • Analyze processes and propose improvements to Increase the efficiency of our research activities.
  • Foster and promote user research best practices org-wide, including development of Lunch and Learns and other programming.

What Youll Bring

  • At least 3 years experience in a research role in a technology company.
  • Experience in qualitative research methods and familiarity with quantitative methods.
  • Skills in both research and facilitation.
  • Strong communication and interpersonal skills.
  • Flexible, and committed to delivering in a lean, fast-moving environment.
  • Growing ability to drive projects forward independently, and make tough prioritization calls,
  • BA/BS required, degree in cognitive psychology, human factors, human-centered design, social sciences, or a related field.
  • Experience in the security technology space is a huge bonus.


Category : Engineering and Technology
Subcategory: User Experience
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2020-05-14



VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Full-time